Sales Performance Lead, Community Phone
Base salary: USD $1,800–$2,000 per month. Performance bonus: Ability to earn an additional USD $1,333 per month in bonuses tied to clear, data-driven performance goals
Landline phone service company
Be an early applicant
Landline phone service company
101-200 employees
Be an early applicant
Base salary: USD $1,800–$2,000 per month. Performance bonus: Ability to earn an additional USD $1,333 per month in bonuses tied to clear, data-driven performance goals
101-200 employees
Company mission
To build a different kind of landline phone service company.
Role
Who you are
- Performance Management
- Work with your manager to define what “good” looks like, build scorecards, and keep everyone honest to the numbers
- Team Leadership & Coaching
- You’ve actually moved reps from “struggling” to “crushing it” through targeted coaching, not generic advice
- Data-Driven Sales Analysis
- You’re comfortable in metrics, trends, and root-cause analysis. SQL is a strong plus — or a strong desire to learn it quickly
- Love high-velocity, inbound sales environments
- Are allergic to “average” and deeply believe most reps can get better — with the right pressure and support
- Are just as comfortable in a coaching session as you are in a dashboard
- Can say hard things kindly, and hold the line when standards slip
What the job involves
- The Sales Performance Lead is the person who makes sure our sales floor is sharp, hungry, and continuously improving
- Turn data into insight, insight into action, and action into measurable lift
- Know the difference between a rep who needs coaching and a rep who needs replacing -and you’re comfortable driving both
- Are keeping the floor honest, focused, and fair
- You’re not a “rah-rah” coach. You’re a “here’s the data, here’s the behavior, here’s the change” coach
- You will:
- Run structured 1:1s and small-group coaching focused on close rate, deal velocity, and conversation quality
- Listen to calls and review deal outcomes to spot the exact behaviors that are costing us sales
- Build clear, measurable improvement plans and track each rep’s progress weekly
- 2️⃣ Diagnose and Quantify Performance Gaps:
- You don’t guess. You measure
- Break down performance across the funnel — lead → connect →qualify→ close → onboard -and pinpoint where each rep is leaking
- Separate effort problems (low activity, slow follow-up) from skill problems (weak framing, poor discovery, bad closing)
- Recommend specific interventions or exits based on numbers
- You don’t get lost in spreadsheets — you use them to decide what happens on the floor tomorrow
- 3️⃣ Own the Performance Pipeline:
- Own the improvement lifecycle for low performers: diagnosis → coaching → PIP → replacement
- Maintain a living roster that tags every rep as improving, stable, or at risk — and why
- Ensure PIPs are data-driven, time-bound, and reviewed weekly with your manager
- Support leadership in maintaining a healthy high-velocity environment while steadily raising the team average
- 4️⃣ Drive Motivation and Customer First Culture:
- You know that culture and accountability aren’t opposites — they amplify each other
- Help create a culture where reps feel coached, challenged, and valued — not coddled or ignored
- Champion and reinforce a customer-first approach on every call
- Minimize voluntary attrition by making top performers feel seen and low performers feel supported and held to a standard
- We take performance seriously and want to build a floor where high performers never wonder why they’re working so hard. We believe you can be high-accountability and deeply caring at the same time. That’s the bar here
- 5️⃣ Simplify Change and Protect Focus:
- We’re a startup. Change is constant. Your job is to make sure it doesn’t become chaos
- Be the feedback loop from the floor back to leadership — telling us what’s working, what’s breaking, and what needs to be rolled back
Our take
Community Phone offers a simple landline phone service for families and business without requiring internet. Powered by the company’s landline base, connecting landline phones to cell towers in the area, customers access unlimited local and long distance calls in the U.S that work during power outages.
Revolutionising the traditional landline, Community Phone has built a cloud phone system that runs inside of landlines and therefore grants customers full control over how to use the phone, such as enabling them to transfer the landline number onto a mobile phone or have calls ring on multiple phones at the same time. Its services are trusted in over 5,000 homes and businesses, including Dunkin’ Donuts, Starbucks. Wells Fargo, KFC and 7-Eleven.
The company is gradually getting closer to its goal of giving customers the best telecommunications experience in the U.S. It has received investment from Thiel Fellowship, Canaan and Accel as well as landing a place on the Y Combinator. In 2023, Community Phone expanded into California at a time when traditional telephone network providers such as AT&T and Cox Optimum are switching from traditional copper wire to fiber optics, which risks leaving those without internet coverage in the dust.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Mar 2019
$0.2m
SEED
Sep 2018
$0.1m
SEED
Total funding: $0.3m
Company benefits
- Equity compensation - For many of our roles, employees get to own Community Phone
- Fully remote work - We are an internationally distributed team, working from home.
- Unlimited PTO - We offer unlimited PTO to our salaried employees!
- International retreats - An awesome chance for our international team to get to know each other
- Meals gifted by employees to employees - Employees congratulate each other on amazing work by gifting meals and other prizes
Company HQ
Inner Richmond, San Francisco, CA
Leadership
James Graham
(CEO & Founder)Previously co-founded Eggplay and Caffeine Software, acting here as CEO. Experience as Mobile Engineering Lead for Find & Form, Wed Developer for Sugarsnap, and as a Warehouse Worker for TJM Innovations.
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