Technical Account Consultant, Orgvue
2+ days a week in office
Workforce analytics company
Open for applications
Workforce analytics company
201-500 employees
Open for applications
2+ days a week in office
201-500 employees
Company mission
To empower organizations to reimagine the workforce.
Role
Who you are
- You’re excited by the prospect of joining a rapidly growing international company
- You’re interested in building consulting skills within the HR/OD analytics space
- You want to make a fundamental difference to some of the largest organizations and household names across North America
- You really enjoy solving problems. You love taking on difficult challenges and finding creative solutions
- You don't get flustered easily. If you don't know the answer, you'll dig until you find it
- You collaborate well with others, you deliver on your commitments and are comfortable being challenged
What the job involves
- As a Consultant on the Technical Account Management team, you are a subject matter expert (SME) in the Orgvue platform, collaborating with both customers and partners
- You serve as a trusted advisor, proactively addressing issues within existing customer and partner solutions, or identifying opportunities to propose new solutions
- Your expertise is often sought when risks are detected within an account or ongoing program
- Your primary responsibilities include conducting tenant configuration reviews, gathering requirements, recommending solutions, and providing configuration guidance that aligns with best practices
- This may also involve offering hands-on support when necessary
- You are adept at identifying risks and finding collaborative solutions, balancing competing priorities when needed
- You work closely with partner and account teams to ensure that solutions continue to deliver value over time
- Your recommendations are not only practical and actionable, but also designed for long-term impact, tailored to the unique needs and capabilities of both user and admin teams
- In addition to your consulting role, you contribute to the platform’s innovation by providing valuable feedback on how Orgvue can evolve to better meet market demands
- Create trusted relationships at the appropriate level to solve key business problems by combining your experience, data and Orgvue’s capabilities
- Support customers throughout their Orgvue journey, working closely with the account team to support the technical capability of the customer
- Explore potential new solutions and review their existing setup, proposing updates that lead to greater value for the customer
- Review existing customer and partner tenant configurations and share opportunities for improvement with the account team. This will include Gizmo optimization and any other factors that may impact performance or usability
- Share perspectives on opportunities and risks with account team members and leadership
- Work with our Partners in ensuring their projects are setup for success, facilitating Start Right sessions and serving as an advisor, guide and escalation point for the partner project delivery team, working in close collaboration with the Partner Success team
- Advise and train customers on how they can best utilize Orgvue to deliver operational and strategic business objectives, pushing back on customers where needed to help them achieve their desired outcomes
- Build and standardise articles for the knowledge base to improve how we upskill the wider community
- Contribute to the innovation of the platform and will have a voice in feeding back how the platform can better meet market demands
Salary benchmarks
Our take
Orgvue is a software company focused on strategising and analysing new organisations to ensure their stability as they grow and develop. Customers include M&S, Tesco, and Sainbury’s.
Orgvue acquired Swiss-Norwegian workforce planning company Dynaplan in 2021 which expanded its organisational focus into a more data-driven one. This was a smart move for Orgvue as they sought to expand into international markets and capitalise on leaps forward in the machine learning field.
As well as this, Orgvue’s expansion and refocus on analytics has put them in a far stronger position to meet the demands and risks facing businesses in the modern world. 2023-appointed CEO Oliver Shaw brings more than a decade of experience in the retail analytics and corporate development space and will further hone the refocus on analytics.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-12% employee growth in 12 months
Company
Company benefits
- Hybrid working
- Wellbeing: You will have access to a blended program of Wellbeing initiatives, including confidential access to qualified therapists, virtual fitness sessions and regular webinars on mental health and wellbeing issues. We also provide a free message-based support app to help you through difficult times, whether that’s at home or work
- Perkbox: Discounts on a wide range of restaurants, shops, experiences and technology
- Subsidised Gym Membership
- Private Medical Insurance and Life Assurance
- 25 days holiday
- Pension Contribution matched up to 5%
- Season ticket Loan
- Cycle to Work Scheme
Company HQ
City of London, London, UK
Leadership
Rupert Morrison
(Founder & Deputy Chair)Currently Founder and CEO of NewCo. Previously Founder & CEO of Concentra Analytics
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