Enterprise Account Manager, Common Room
$250-300k
OTE
+ Equity
Customer intelligence platform for go-to-market teams
Open for applications
Customer intelligence platform for go-to-market teams
101-200 employees
Open for applications
$250-300k
OTE
+ Equity
101-200 employees
Company mission
To transform how organizations connect with people.
Role
Who you are
- Have 6–10+ years of experience in Account Management, Sales, or Customer Success roles supporting enterprise SaaS customers
- Have owned renewals and expansion in complex, high-ACV accounts
- Are comfortable multi-threading across technical, business, and executive stakeholders
- Bring strong technical fluency across GTM tooling, data concepts, and integrations
- Can lead with authority while remaining collaborative and customer-centric
- Have grit and resilience—you stay composed through long cycles, negotiation friction, and organizational change
- Enjoy building long-term partnerships, not just closing one-off deals
- Are willing to travel as needed for strategic customer meetings and events
What the job involves
- The Enterprise Account Manager role exists to own long-term revenue and growth across our most complex, high-impact customers
- This role blends strategic account management with consultative selling, requiring strong judgment, technical fluency, and the ability to navigate complex organizations
- Success in this role requires resilience, executive presence, and comfort leading customers through both technical and organizational change
- Own a portfolio of Enterprise customers with responsibility for renewals and expansion
- Lead strategic account planning, renewal strategy, and expansion motions across complex, multi-stakeholder accounts
- Proactively identify growth opportunities across teams, use cases, and business units
- Partner deeply with Customer Success, Solutions, and Product to deliver value and support expansion
- Lead executive-level conversations around value realization, roadmap alignment, and long-term partnership
- Navigate procurement, security, and commercial negotiations during renewals and upsells
- Maintain clear forecasts and account plans, surfacing risks and opportunities early
- Bring enterprise customer insights back to influence product direction and GTM strategy
- In Your First Week, Expect To:
- Get deep context on Common Room’s enterprise customers, including typical deal sizes, buying committees, renewal motions, and expansion paths
- Review your initial book of business, including contract terms, renewal timelines, current usage, open risks, and expansion whitespace
- Meet key cross-functional partners across Customer Success, Solutions, Sales, RevOps, and Product
- Learn how Common Room approaches enterprise renewals, expansions, and value articulation today
- Begin joining customer calls to observe how we engage executive, technical, and operational stakeholders
- In Your First Month, Expect To:
- Take ownership of your enterprise account portfolio, including renewal strategy and expansion planning
- Build account plans that outline stakeholder maps, current use cases, success metrics, renewal risks, and growth opportunities
- Lead renewal and expansion discovery conversations with customers, supported by Customer Success and Solutions as needed
- Begin proactively identifying upsell and expansion opportunities across teams, use cases, and business units
- Establish trusted relationships with key customer stakeholders, including executive sponsors
- Develop a clear understanding of how Common Room drives value for enterprise customers—and where friction or risk may exist
- In Your First Three Months, Expect To:
- Independently manage enterprise renewals and expansion motions end-to-end
- Confidently lead executive-level conversations around value realization, roadmap alignment, and long-term partnership
- Navigate complex renewal and expansion cycles, including procurement, security reviews, and commercial negotiations
- Drive measurable retention and expansion outcomes across your book of business
- Surface account risks and growth opportunities early and communicate them clearly to internal stakeholders
- Contribute best practices that improve how we manage enterprise renewals, expansions, and long-term customer relationships
Our take
Today, organizations are increasingly influenced by their user communities and advocates who provide feedback across various channels. The challenge lies in efficiently aggregating and acting upon this feedback. Common Room is tackling this issue by providing a "high-intensity signal" that helps organizations make sense of community interactions.
At its core, Common Room is an intelligent community growth platform that helps companies foster stronger connections with their communities. Its goal is to leverage community engagement as a competitive advantage, facilitating user interactions and gathering valuable product feedback.
With a broad target market that encompasses organizations of all sizes and industries, Common Room is well-positioned to address the growing need for improved community engagement. Its innovative approach to connecting organizations with their community, along with successful funding rounds, suggests a promising future in this evolving landscape.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Mar 2022
$52m
LATE VC
Mar 2021
$32.3m
SERIES B
Total funding: $104.9m
Company benefits
- Full coverage health, dental, and vision insurance
- Unlimited paid time off and paid holidays
- 401(k) self contribution program
- Stipend to make your workspace shine
Company HQ
Central Business District, Seattle, WA
Leadership
Linda Lian
(Co-Founder & CEO)Previously a Senior Product Manager at Amazon. They also worked as an Associate at Madrona Venture Group and as a Senior Financial Analyst at Lookout.
Viraj Mody
(Co-Founder & CTO)Previously worked in Engineering roles at Microsoft, Dropbox, and Convoy.
Tom Kleinpeter
(Co-Founder & Chief Architect)Previously co-founded the personal music streaming service Audiogalaxy in 2008 and served as the CTO until it was acquired by Dropbox in 2012. They also worked in multiple Engineering roles at Dropbox.
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