Staff UX Researcher, Narvar
CA$200-220k
+ Annual bonus + Equity
Customer experience platform that helps retailers inspire long-term customer loyalty
Be an early applicant
Customer experience platform that helps retailers inspire long-term customer loyalty
201-500 employees
Be an early applicant
CA$200-220k
+ Annual bonus + Equity
201-500 employees
Company mission
To empower retailers to engage consumers, optimize operations, and drive business growth through data-driven, personalized post-purchase experiences.
Role
Who you are
- This is a role for a high-autonomy leader who thrives on building systems and influencing product direction through rigorous research and clear, data-backed narratives
- 8+ years of UX Research experience with a proven track record of building or maturing research functions within B2B2C SaaS environments
- You have experience building or significantly maturing a research function from scratch. You are comfortable with the “blank page” and know how to prioritize the most impactful work
- You have a portfolio that demonstrates success in both launching entirely new product categories and optimizing existing, high-traffic experiences
- You are an expert in mixed methods — from ethnographic field studies and longitudinal diary studies to usability testing and survey design
- You are comfortable with analyzing data to triangulate qualitative findings without relying on data engineering for foundational insights
- You can translate complex research findings into compelling narratives that resonate with C-suite stakeholders, Engineering leads, and Product Managers alike
- B2B Context: You understand the unique challenges of B2B research, including navigating “gatekeepers”, recruiting busy professionals, and balancing the needs of the buyer vs. user
What the job involves
- We’re looking for an experienced Staff UX Researcher to take on a pivotal leadership role in shaping an evidence-driven product culture
- This is a unique opportunity to solve complex, high-impact problems and redefine the foundational experiences that power Narvar's business for the world's most beloved brands
- In this role, you will be a strategic partner to the R&D leadership
- You will be responsible for ensuring that Narvar’s most ambitious initiatives — from the global rollout of our Merchant Experience Platform to our expansion into transactional products — are grounded in deep, actionable customer intelligence
- Architect and implement a scalable Research Ops framework from the ground up — including participant recruitment, tool selection, and a centralized insights repository to ensure knowledge is shared, not siloed
- Lead the research strategy for the Merchant Experience Platform. You will validate designs during the build phase and lead the post-launch research to ensure a seamless migration for our global retail partners
- Partner with product leaders on 0-to-1 initiatives like Agentic Post-Purchase Experience, Track AI, and other new projects
- You will conduct early-stage discovery to understand merchant pain points and consumer behaviors that drive revenue
- Scale our Design Partnership Program by establishing a direct line to our most strategic retail partners
- You will create and manage a customer advisory framework that turns these retailers into co-creators of the Narvar roadmap
- Act as a strategic partner to the Senior Leadership, using data-backed insights to challenge assumptions and help shape the product roadmap
- Evangelize the value of research across Narvar. You will lead workshops, share insights in public forums, and mentor designers and PMs on how to conduct their own continuous discovery
Our take
The process that retailers go through to deliver products to customers is becoming increasingly complicated due to convoluted shipping networks and a global customer base. This means customer experience suffers as retailers must offer an overwhelming range of delivery options. Narvar aims to improve this situation with an integrated delivery and returns platform for retailers, providing analytics on client data to the retailer and optimizes shipping channels for customers.
Narvar is a market leader in this sector, active in almost every country and territory worldwide and having made more than 2B shipments since its founding in 2012. Its post-purchase customer experience platform is used by over 1,500 companies including household name retailers such as Sephora, GAP and Levis, among many others.
Narvar has secured many strategic partnerships such as linking up with Rise.ai, a leading gift card and store credit platform. This allows stores to simplify returns by enabling merchants to issue Rise's store credit as part of the returns process. While Narvar is currently focused on retailers providing shipping solutions for their customers, the company plans to expand to offer a B2B product in the near future.
Steph
Company Specialist at Welcome to the Jungle
Insights
-17% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2018
$30m
SERIES C
Jun 2016
$22m
SERIES B
Total funding: $64m
Company benefits
- Grow and thrive: Feel empowered to take responsibility and ownership. Gain valuable mentorship, grow professional, and expand your skill set.
- Recharge and be well: Our benefits are designed with you in mind, offering comprehensive health, vision, and dental plans, generous parental leave, and flexible time off to support your well-being.
- Hybrid work: We consider the San Francisco Bay Area home, but the Narvar family extends across the globe to cities like Atlanta, New York, Bangalore, and London.
- Stay connected: Connect with fellow Narvarians who share your passions -from fitness tips to whisky club and everything in between. Celebrate big wins and everyday moments through regional and global company gatherings.
- Health insurance
Company HQ
Downtown, San Mateo, CA
Leadership
Amit Sharma
(Founder)Amit is a hands-on executive with expertise in multi-channel retail and supply chain operations. They have over 18 years of industry experience and their thought leadership in shipping and delivery is still reverberating through the halls of Apple and Walmart.
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