Resource Coordinator, Braze
Global Services and Support
+ Employee Stock Purchase Plans
Customer engagement platform
Be an early applicant
Customer engagement platform
1001+ employees
Be an early applicant
+ Employee Stock Purchase Plans
1001+ employees
Company mission
To lead lasting connections between consumers and brands they love.
Role
Who you are
- You have at least 2-3 years of related professional experience
- You have knowledge of and/or experience in staffing or resource planning
- You have knowledge of and/or experience in Professional Services and Agency Partner Services Ecosystems
- You’re analytical and data-driven. Your approach is grounded in examples and defined by testing and iterating. You have a desire to understand and make sense of complex systems and concepts
- You have a high level of intellectual curiosity and are comfortable learning new things (technology, process, people & more.)
- You are a strong collaborator & communicator with a demonstrated ability to navigate & resolve complex situations with various stakeholders
- You have exceptional organization skills with keen attention to detail
- You have strong drive and character qualities that align with Braze Core Values
- Knowledge of and/or experience with Salesforce CRM, Experience Cloud or Certinia Professional Services Automation (PSA) software is a plus
- Resource Management Certified Professional (RMCP®) certification or a willingness to obtain certification
What the job involves
- We are looking for a Resource Coordinator to join our GSS Strategy & Operations team who will drive strategic and tactical business processes that allow us to efficiently match the right resource to the right project at the right time
- This Resource Coordinator will play a critical role in scaling centralized Resource Management processes across our Global One-Time and Recurring Service Practices
- As a Resource Coordinator, you will be working closely with our Professional Services, Sales and Partnerships Organizations
- You will act as a trusted advisor by supporting Service Delivery Leaders with forecasting, staffing and scheduling decisions to ensure service engagements are resourced appropriately according to customer and business needs, whilst ensuring that resources are effectively utilized
- Utilize Certinia Professional Services Automation (PSA) software to proactively manage resource requests, assignments, and schedules across professional service engagements
- Interface with Sales Leaders to monitor opportunities in the pipeline and maintain resource request data hygiene for prospective professional service engagements
- Work closely with Service Delivery Teams to maintain awareness of forecasted capacity & utilization
- Work closely with Service Delivery Teams to maintain a good understanding of skills, proficiencies, and aspirations
- Lead regular staffing meetings with Service Delivery Teams with a mindset of assigning the right resource to the right project based on customer and business need
- Collaborate with Sales & Service Delivery Leaders to ensure relevant services forecasting processes are adhered to
- Develop strategies to improve utilization attainment while maintaining strong project performance outcomes and employee satisfaction
- Proactively suggest improvements to sales pipeline management, forecasting & staffing processes to drive efficiency
- Support the Resource Management Office to drive the adoption of Resource Management best practices across the Services Organization
Salary benchmarks
Our take
Braze was founded out of an opportunity to build a company in the mobile space, inspired by the success of Android. This decision was driven by the belief that technology can help build stronger and more valuable relationships between brands and customers. It is now a leading customer engagement platform that powers connections between consumers and the brands they love.
Braze does this by delivering messaging experiences through push notifications, apps, and emails, built specifically for today's always-connected customers. This replaces badly integrated tools and outdated databases, making customer relationships more personalised through cross-channel messaging, journey orchestration and AI-powered experimentation and optimisation. Through this, Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform.
As a venture-backed company, its clients now include Headspace, Canva, Max, Headspace, Domino's, Peloton and Depop. These clients use Braze to launch more effective messaging campaigns with less effort in the current mobile-first world. No doubt its placement on the 2024 US News Best Technology Companies To Work For list will draw in more talent, whilst its growth to 10 new offices across North America, APAC regions and Europe indicates promising growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
42% female employees
10% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Oct 2018
$80m
SERIES E
Aug 2017
$50m
SERIES D
Total funding: $182.7m
Company benefits
- Flexible Vacation Policy: Take the time you need to balance your work and life in the way that suits you best
- Equal Paid Family Services: We offer fertility benefits along with equal paid parental leave, so you can focus your energy on your growing family
- Retirement Planning: We support you as you plan for your future. Braze will begin matching contributions into our retirement plan on your first day of employment
- Equity Stake: We provide equity to full-time employees—regardless of role or tenure—so that when we grow and succeed, you do, too
- Learning & Development: We support your professional growth through formal career pathing, the Braze University learning platform, and tuition reimbursement
- Remote Availability: Braze fosters an environment that harmonizes the needs of the business and the needs of its employees
- Global Presence: Our global presence—10 cities and growing—provides opportunities to work and connect with top talent around the world
Company values
- Take Your Seat at the Table: Our community welcomes and respects your unique talents and perspective. Roll up your sleeves and join in - we’re building Braze together
- Don't Ignore Smoke: With constant vigilance, we help each other notice issues before smoke turns to fire. When others come to us, we celebrate the messenger and assist them however we can
- Shape the Future: We believe in the positive trajectory of change. We make investments, take calculated risks, and guide others down the path of our vision for the future
- Embrace Curiosity: We are explorers of details and new horizons. We embrace a growth mindset and pursue our curiosities to acquire new mastery and hone existing skills
- Seek the Truth: We combine intelligence with humility to challenge our assumptions and ask thoughtful questions. We make better decisions by deeply understanding our world
- Be a Human: Each of us contributes to the Braze culture through our individuality. We operate with integrity, and above all else, we are kind
Articles
Leadership
Bill Magnuson
(Co-Founder & CEO)Previously a Software Engineer at Google and Bridgewater Associates before co-founding Braze in 2011.
Jon Hyman
(Co-Founder & CTO)After graduating cum laude in Computer Science at Harvard, Jon joined Bridgewater Associates' Core Technology department and worked on the Forbes Technology Council before co-founding Braze.
Diversity, Equity & Inclusion at Braze
- Developing robust methods to track and measure representation data across different intersectionalities
- Expanding our presence at affinity events, including conferences, meet-ups and in-house gatherings
- Enhancing our manager training program to incorporate DEI-specific training within the curriculum
- Integrating DEI concepts into existing training, including new hire onboarding
- Launched a company-wide mentorship initiative, which aims to cultivate a richer employee experience and foster a sense of community throughout our workforce
- Enhancing recruiting efforts and manager training to embed inclusivity in our business processes
- Supporting 10 employee resource groups (ERGs) that represent diverse affinity groups and interests
- Organized the ERG Lead Summit, which facilitates the exchange of experiences, insights, and best practices among ERG Leaders
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