Client Sales Specialist, Minted
$20.40/hr - $29.18/hr. Salary dependent on location
Design marketplace connecting people with artists
Open for applications
Design marketplace connecting people with artists
501-1000 employees
Open for applications
$20.40/hr - $29.18/hr. Salary dependent on location
501-1000 employees
Company mission
To uncover the world’s best creative talent.
Role
Who you are
- Able to confidently, positively, and efficiently guide the customer through Minted’s product and service offerings, and prioritize multiple tasks in a fast-paced, high-volume environment
- Personable and engaging, building relationships with customers, including cross-selling and up-selling, and speaking with customers “live”, such as over the phone and video
- Able to take direction and quickly learn new procedures, processes, and products
- Open to feedback, believing in a culture of continuous improvement as you work toward individual and departmental goals
- Technologically adept; familiarity and experience with eCommerce a plus
- Able to reliably meet a required flexible/variable hour work schedule, including weekends (at least two weekend days may be required), based on business needs, and adhere tothe company attendance policy
- Strong sales orientation and a love for supporting the customer
- A calm, professional working environment conducive to a high-touch wedding consultation
- Excellent written and verbal communication skills
- High attention to detail, are organized, and able to follow through
- Experience with Salesforce or other CRM software is a plus
- The ability to appropriately represent the Minted brand on screen with customers
- A Bachelor’s degree or equivalent work experience
- 2+ years of experience working with customers (preferably at a premium brand)
- Sales, concierge, or account management experience required
What the job involves
- Minted is seeking a Wedding Concierge to join our team to provide virtual consultations for our wedding customers
- As a Wedding Concierge, you’ll provide wedding customers with a personalized tour and shopping experience of Minted products and services, as well as provide a point of contact throughout their Minted experience
- The goal of the Wedding Concierge will be to sell the customer their dream wedding stationery. Wedding Concierges will use their strong relationship-building skills to support the customer experience while working directly with customers over video consultations
- Reporting to the Senior Manager, Customer Experience and Programs, Concierges have excellent written and verbal communication skills and are savvy in working with a variety of systems and technology
- Minted Concierges are exceptionally patient, empathetic, and passionate team members whose objective is to offer the best experience possible
- Host wedding consultations with customers over video consultations, orienting them with their wedding vision while helping them find their dream wedding stationery
- Upsell and cross-sell during all consultations to help the customer find the best possible stationery for their Wedding
- Serve as a dedicated customer advocate and brand ambassador, influencing the prospective customer’s perception of Minted
- Answer questions about Minted’s full suite of products and services, customization, assistance with how to place orders, and how to access a Designer
- Liaise with other departments when the customer needs additional support or services
- Document customer interactions thoroughly and accurately in our CRM, while following departmental policies
- Use support tools & training, including our knowledge base, to respond to inquiries and ensure our customers’ satisfaction and a high-quality concierge experience
- Identify opportunities for improving the customer experience and merchandise, and share those with leadership
- Actively support revenue growth by leveraging soft sales strategies and tactics, while closely aligning with the Minted brand and ensuring that customers feel comfortable throughout the process
- Attain the highest quality possible, with accountability for your own Quality and Productivity KPIs
Our take
Minted is a design marketplace, sourcing creative content from a global community of artists, using technology and crowdsourcing to give consumers access to independent creatives unavailable through traditional retailers.
With the success of sites like Etsy enabling consumers to buy direct from artisans, Minted sets itself apart by holding monthly art and design challenges which are open for both submission and voting. The ‘crowd’ curates Minted’s product selection by rating products, and Minted utilizes analytics to evaluate votes. The winning designs go into production which is taken care of by Minted's fulfillment house and the designers receive a 6%-10% cut of the sales.
Its unique ‘design by upvoting’ business model has led to almost $300m in funding, with backing from Benchmark Capital and IDG Ventures. As contests draw in more designers, the company is looking to expand beyond Minted.com and into physical retail, finding new ways to use the designs and creating fresh income streams for themselves and their artists.
Steph
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Dec 2018
$208m
SERIES E
Oct 2014
$38m
SERIES D
Total funding: $297.1m
Company benefits
- Work from home opportunities
Company HQ
Financial District, San Francisco, CA
Leadership
Mariam Naficy
(Executive Chairman & Co-Founder)Previously served as the company's Co-CEO. Previously Member of the Board Of Directors at Medium, Yelp, Polyvore. Founder & co-CEO at Eve.com for 2 years and Vice-President and General Manager at The Body Shop for 3 years.
Melissa Kim
(CEO & Co-Founder)Previously Associate at The Boston Consulting Group for 2 years and Manager - Corporate Strategy at eBay also for 2 years.
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