Senior Director of Business Operations, ServiceNow
Global Brand Marketing
$216.5-389.7k
Plus equity (when applicable) and variable/incentive compensation
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$216.5-389.7k
Plus equity (when applicable) and variable/incentive compensation
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- You will be an essential partner to the SVP of GBM, playing a pivotal role in enabling the achievement of organization wide goals and driving the overall success of ServiceNow's brand strategy
- You will need to be self-directed, comfortable with ambiguity, and excellent at communications in a fast-paced environment while driving high quality results
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
- Bachelor's degree in marketing, business administration, or a related field (Master's degree preferred)
- Ideal candidate comes with a mix of creative or brand agency experience and internal brand team experience as an operational leader. They understand in-depth the creative process and what matters most in building an enduring global brand
- AI-native leader with proven experience embedding AI into creative operations, workflow orchestration, and global content production
- Proven track record of driving operational efficiency and process improvement within a marketing organization
- Excellent project management skills, with the ability to lead cross-functional teams and manage multiple initiatives simultaneously
- Successful track record in influencing senior stakeholder groups, as well as sophistication in internal advocacy in a large, dynamic and highly matrixed environment
- Exceptional communication skills including interpersonal skills, verbal/written/presentation skills, with attention to detail
- Strong analytical and problem-solving abilities, with a data-driven approach to decision-making
- Ability to work in a fast-paced, dynamic environment and adapt quickly to changing priorities
- 15+ years of experience in Brand and/or marketing operations, with a focus on strategic program and/or project management in an enterprise-level, matrixed organization, working across global stakeholders, multiple functions, and complex interdependencies
What the job involves
- ServiceNow is looking for a highly motivated and experienced individual to join as the Senior Director of Business Operations for Global Brand Marketing (GBM)
- In this critical role, you will work closely with the SVP of Global Brand Marketing to provide strategic support, facilitate communication and collaboration, drive operational efficiency, and ensure the successful execution of key initiatives
- You will develop relationships across the highest levels of the organization and leverage knowledge of our culture, goals, and business approach to enable organizational clarity, effectiveness and impact across ServiceNow
- As the Senior Director of Business Operations, you will lead a team whose primary purpose is to scale our brand and streamline how we operate through AI-native workflows and tooling
- Strategic Partnership Collaborates closely with the SVP of GBM to understand the vision, objectives, and priorities of the team, marketing and ServiceNow. Provide strategic advice, recommendations, and insights to inform decision-making and drive organizational success
- Business Operations Defines, designs, lands and manages the GBM’s rhythm of business (ROB). Works with senior leaders inside GBM and across ServiceNow to achieve key outcomes. This includes tracking and planning the execution and impact of our work. Business Operations standardizes interlocks with other key stakeholders across the business. They drive business review cadence and connectivity across the functions within GBM and must identify and take actions to improve performance while anticipating challenges
- Maximizing/ Extending the Leader Influences and advises on strategic decisions related to the team structure, prioritization and can act as a proxy across the leader or leadership team in critical business settings. Builds and manages relationships with senior stakeholders across the business in service of driving the global brand marketing vision and goals. Owns the communication strategy and conveying of key messages important to the GBM organization related to the business, culture and over all employee relations. Leverages expertise to influence and support people management
- Operational Excellence Develops and implements operational processes, systems, and frameworks to streamline work, improve efficiency, and enhance the overall effectiveness of GBM. Identifies areas for process optimization and drives initiatives to achieve operational excellence rolling out best practices from Strategic Marketing Operations into the function
- Project and Program Management Leads and oversees key GBM cross-functional projects and initiatives to maximize outcomes across GBM through centrally orchestrated integrated plans. Defines project scope, objectives, timelines, and deliverables. Coordinates resources, manages dependencies, and ensures successful project execution
- Organizational Health Monitors and supports team/organization health and culture. Leads culture initiatives and manages the organizational blueprint/headcount management. Manages operating expenses (OPEX) and budget management procedures/processes. Also, handles internal organizational health measures and key performance indicator (KPIs) management
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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