Renewal Sales Operations Specialist, Persona
$80-120k
+ Equity
Identity verification infrastructure solution
Job no longer available
Identity verification infrastructure solution
501-1000 employees
Job no longer available
$80-120k
+ Equity
501-1000 employees
Company mission
To humanize online identity by helping companies verify that their users are who they say they are.
Role
Who you are
- 2+ years of experience in sales operations, business analysis, or a related field
- Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau)
- Experience with CRM systems (e.g., Salesforce) preferred
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively in a fast-paced environment
- Attention to detail and accuracy
- Strong organizational and time management skills
What the job involves
- The Renewal Sales Operations Specialist will partner across teams and functions to build a sales systems and technology foundation that enables our GTM team to be as efficient and productive as possible
- This position will play a crucial role in supporting the post-sales team by providing data analysis, reporting, and operational support
- Reporting to our Director of Revenue Operations, this will involve collaborating with various departments to ultimately optimize processes, identify trends, and drive revenue growth at Persona
- Analyze post-sales data to identify trends, patterns, and opportunities for improvement, and provide actionable insights to the post-sales team
- Create and refine customer engagement motions and SOPs for post-sales team
- Develop and maintain post-sales performance dashboards and reports
- Support on operations-related workstreams in partnership with post-sales leads related to capacity planning process and staffing/assignment process
- Partner with marketing to identify and track customers who are willing to participate in various marketing activities, manage customer engagement and communications processes
- Partner with Monetization and CI on analytical initiatives
- Implement and maintain core sales tools (ie Salesforce, JIRA, Zendesk)
- Oversee systems management, including vendor reviews, contracts, application selection, onboarding, configuring, and ongoing maintenance
Our take
Persona enables businesses to verify customer identities, fostering trust in online interactions and aiding in age verification, fraud prevention and account recovery. It offers a comprehensive suite of automated identity verification components with worldwide coverage that can be configured, branded and themed to create custom-tailored flows for any use case.
Businesses and governmental organizations can access Persona’s platform via an API, which supports various documents from government-issued IDs to biometrics, ensuring customers are who they claim to be. Persona’s platform also collects passive signals such as a user’s device, location and behavioural patterns to provide a more holistic risk profile, beneficial in financial and insurance contexts.
An impressive partnership with MDT saw Persona enable credit unions to adjust their identity verification flows in real-time, strengthening fraud prevention. The company continues to attract funding which supports the scaling of its offerings and reach. In fact, in 2025, it reached a $2 billion valuation, which showcases the success it has had.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2025
$200m
SERIES D
Sep 2021
$150m
SERIES C
Total funding: $417.6m
Company benefits
- Professional Development
- Catered meals
- Wellness benefit
- 401(k)
- Unlimited time off
- Parental benefits
- Mental health
- Health and wellness
- Bevsday (free drink on Wednesday)
- Family planning
Company HQ
SoMa, San Francisco, CA
Leadership
Rick Song
(CEO & Co-founder)Bachelor's in Computer Science, Maths, Economics at Rice University. KPCB Engineering Fellow, then Engineer at Square.
Charles Yeh
(CTO & Co-founder)Studied Computer Science at Brown. Software Engineer at Zynga, and Technical Lead at Dropbox.
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