Renewal Sales Operations Specialist, Persona
$80-120k
+ Equity
Identity verification infrastructure solution
Open for applications
Identity verification infrastructure solution
201-500 employees
Open for applications
$80-120k
+ Equity
201-500 employees
Company mission
To create the ideal identity verification experience for your business and customers.
Role
Who you are
- 2+ years of experience in sales operations, business analysis, or a related field
- Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau)
- Experience with CRM systems (e.g., Salesforce) preferred
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively in a fast-paced environment
- Attention to detail and accuracy
- Strong organizational and time management skills
What the job involves
- The Renewal Sales Operations Specialist will partner across teams and functions to build a sales systems and technology foundation that enables our GTM team to be as efficient and productive as possible
- This position will play a crucial role in supporting the post-sales team by providing data analysis, reporting, and operational support
- Reporting to our Director of Revenue Operations, this will involve collaborating with various departments to ultimately optimize processes, identify trends, and drive revenue growth at Persona
- Analyze post-sales data to identify trends, patterns, and opportunities for improvement, and provide actionable insights to the post-sales team
- Create and refine customer engagement motions and SOPs for post-sales team
- Develop and maintain post-sales performance dashboards and reports
- Support on operations-related workstreams in partnership with post-sales leads related to capacity planning process and staffing/assignment process
- Partner with marketing to identify and track customers who are willing to participate in various marketing activities, manage customer engagement and communications processes
- Partner with Monetization and CI on analytical initiatives
- Implement and maintain core sales tools (ie Salesforce, JIRA, Zendesk)
- Oversee systems management, including vendor reviews, contracts, application selection, onboarding, configuring, and ongoing maintenance
Our take
Persona enables businesses to verify customer identities, fostering trust in online interactions and aiding in age verification, fraud prevention, and account recovery. It offers a comprehensive suite of automated identity verification components with worldwide coverage that can be configured, branded, and themed to create custom-tailored flows for any use case
Businesses and governmental organizations can access Persona’s platform via an API, which supports various documents from government-issued IDs to biometrics, ensuring customers are who they claim to be. Persona’s platform also collects passive signals such as a user’s device, location, and behavioral patterns to provide a more holistic risk profile, beneficial in financial and insurance contexts
Recently, Persona partnered with Member Driven Technologies (MDT) to enhance identity verification for credit unions. This partnership enables credit unions to adjust their identity verification flows in real-time based on risk signals, improving user conversion and fraud deterrence. The collaboration aims to streamline operations and strengthen fraud prevention, both digitally and in branches. Since founding, Persona has been scaling its offerings and now boasts a worldwide presence, serving clients in nearly every country and supporting 20 languages.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
40% employee growth in 12 months
Company
Employee endorsements
Nice people
"Everyone who I have met and worked with so far have been intelligent and welcoming, and I feel like I can dive in and ask for help from anyone at..."
Funding (last 2 of 4 rounds)
Sep 2021
$150m
SERIES C
May 2021
$50m
SERIES B
Total funding: $217.6m
Company benefits
- Professional Development
- Catered meals
- Wellness benefit
- 401(k)
- Unlimited time off
- Parental benefits
- Mental health
- Health and wellness
- Bevsday (free drink on Wednesday)
- Family planning
Company values
- People first. We will not make decisions that are good for the business but are not good for people — whether those people are our customers, their customers, or our team.
- Pursue relentlessly high standards. We hold ourselves to a high bar today and a higher one tomorrow. While we celebrate our wins, we constantly strive to raise the bar.
- Lead by serving. We share early and often to push our work forward, creating a space where it’s ok to ask questions and show unpolished demos instead of waiting for a perfect spec.
- Work in public. We encourage collaboration and transparency, sharing early and often to push our work forward. We create a space that makes others comfortable to ask questions, share unfinished thoughts, and show unpolished demos instead of waiting for a perfect spec.
- Start small, think big. Starting small allows us to provide value while learning lessons without losing sight of our vision.
- Speed is not a tradeoff. Speed is important, but so is quality. We strive to find ways to optimize and increase both. Going fast does not imply that our quality will suffer. Instead, it means we focus on being more efficient while continuing to operate at a high level.
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Rick Song
(CEO)Bachelor's in Computer Science, Maths, Economics at Rice University. KPCB Engineering Fellow, then Engineer at Square.
Charles Yeh
(CTO)Studied Computer Science at Brown. Software Engineer at Zynga, and Technical Lead at Dropbox.
Salary benchmarks
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