Senior Principal Platform Architect, ServiceNow

Systems Integrators

$192.4-250k

+ equity (when applicable) + variable/incentive compensation

ServiceNow

Expert level

Remote from Canada, US

Cloud-based digital workflows for enterprises

Be an early applicant

Cloud-based digital workflows for enterprises

1001+ employees

B2BEnterpriseInternal toolsProductivitySaaSCloud Computing

Be an early applicant

$192.4-250k

+ equity (when applicable) + variable/incentive compensation

ServiceNow

Expert level

Remote from Canada, US

1001+ employees

B2BEnterpriseInternal toolsProductivitySaaSCloud Computing

Company mission

To transform IT to revolutionize the enterprise.

Job

Company

Role

Who you are

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
15+ years progressive experience as part of a professional services organization; or equivalent education/experience
Management consulting experience
Ability to travel up to 80%
Creativity with comfort running programs independently within a "startup paced" environment
Experience driving complex issues through analysis and resolution
Ability to relay complex information to diverse set of audiences, both technical and non-technical
ServiceNow certifications in aligned workflow
Industry domain expertise in TMT (Telecommunications, Media, and Technology) and SI (System Integrators) desirable
Large program experience leading architecture and design
Enterprise architecture experience
Cloud application technology experience
Familiarity with Enterprise Architecture Framework like TOGAF, IT4IT, etc

What the job involves

You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements
The Customer Outcomes Senior Principal Platform Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes
The Senior Principal Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform
This is a consultative role focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success
You will work with the customer across executive, platform owner, enterprise architects and development teams during the selling, structuring, and implementation of solutions
Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions
Provide a variety of knowledge across multiple workflows
Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision
Translate goals to outcomes into a customer roadmap
Translate business information and technical requirements into an architectural blueprint to achieve complex goals
Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications
Manage technical governance, and an delivery operating model and governance
Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices
Support the sales effort by scoping and estimating the engagement and change orders
Be an active contributor of leading practices and expertise related to the ServiceNow platform
Maintain skills / certifications
Support the professional development of others through means of mentoring
Seen as an expert across the industry and an active contributor of leading practices
Involved in more complex engagements providing expertise across multiple workflows
Work with the extended account team to form global roll out plans, extending platform expansion
Participate in presales opportunities and promote the platform architect role into all accounts

Our take

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.

Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.

The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.

The company has more than 7,700 customers, including 85% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in the upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15B, something which its Visa partnership will no doubt aid in achieving.