Servicing Collections Associate, Brex

• 1+ years of of experience in a customer-facing role
• Strong ability to problem solve and resolve escalated customer issues
• Excellent verbal, written, and interpersonal communication skills
• Ability to multitask in a fast paced environment
• Ability to build rapport and maintain business relationships
• Experience using Microsoft Office/Google Apps
• Experience using Salesforce Service Cloud, Salesforce Reporting, queue management, and Excel Functions
• Must be willing to work in office 3 days per week on Monday, Wednesday and Thursday

Desirable

• Operations is the backbone of Brex’s mission to power businesses through our Intelligent Finance Platform
• We own credit, fraud, money movement, and payments, protecting our customers and our company
• From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success
• If you want to work at the heart of the business, Operations is where you belong
• You will be responsible for collecting on outstanding funds, risk management and additional projects within the Servicing Collections function
• You will be responsible for managing B2B stakeholders with an emphasis on negotiations and collections
• Comply with Servicing Standard Operating Procedures (SOPs), ensuring tasks related to payment plans and other guidelines are effectively completed in a timely manner
• Collaborate with CX, UW, Sales, CSM, and Risk teams to devise and implement strategies aimed at maximizing long-term customer repayments, particularly in delinquency scenarios
• Identify and suggest improvements to payment plans/settlement options, considering trade-offs and additional credit exposure, to optimize recoveries
• Provide support to the Underwriting, Accounting, and Finance teams by offering visibility into ongoing customer negotiations and Servicing results
• Work effectively with various partners to ensure a harmonized approach towards achieving common goals
• Swiftly comprehend escalated customer repayment scenarios by analyzing context across systems, payment history, market, and industry trends
• Extract and present data using Hex and Google Sheets