Senior Director of Partner Success Management, Restaurant365
$169-270k
+ Equity Option Grant
Cloud-based all-inclusive back office solution for restaurants
Posted today
Cloud-based all-inclusive back office solution for restaurants
1001+ employees
Posted today
$169-270k
+ Equity Option Grant
1001+ employees
Company mission
To alleviate the significant burdens placed on restaurant operators.
Role
Who you are
- 12+ years of experience in Customer Success, Channel/Partner Management, or Post-Sales roles in a B2B SaaS or technology environment
- 7+ years in a leadership role managing partner-facing or customer-facing teams
- Deep understanding of SaaS partner models (resellers, referral, service delivery, and alliances)
- Proven success driving outcomes and retention through scalable partner success programs
- Experience building and managing partner enablement programs
- Exceptional executive presence and ability to engage with C-level partner stakeholders
- Strong cross-functional collaboration skills and a data-driven approach to decision making
- Superior networking and influencing skills
- Experience with CRM and partner tools (e.g., Salesforce, PartnerStack, Crossbeam)
- Experience launching or scaling a partner success function at a high-growth SaaS company
- Familiarity with partner segmentation strategies and partner lifecycle frameworks
What the job involves
- Restaurant365 is looking for a strategic and performance driven Senior Director of Partner Success Management
- This role will report to the Vice President of Customer Success Management and will lead the success and growth of our partner ecosystem
- This individual will be responsible for developing and scaling a partner success strategy that maximizes mutual value for our partners and our business
- You will work cross-functionally with Sales, Product, Marketing, Services, and Customer Success teams to ensure partners are empowered, enabled, and supported across the full partner lifecycle
- Build and Lead the Partner Success Strategy: Define and execute a scalable partner success framework focused on onboarding, enablement, adoption, and retention for referral, reseller, and implementation partners
- Drive Partner Outcomes & Retention: Ensure partners achieve their desired outcomes and remain aligned with our business through proactive engagement, success planning, and performance reviews
- Partner Enablement & Growth: Collaborate with enablement and marketing teams to develop playbooks, training, and content aligned to the partner strategy and that drive partner capabilities, satisfaction, business growth and customer satisfaction
- Operational Excellence & Scale: Establish metrics, dashboards, and feedback loops to continuously monitor partner performance, sales impact, satisfaction (e.g., pNPS), and service quality
- Cross-Functional Collaboration: Partner with Product, Marketing, and GTM teams to advocate for partner needs, influence roadmap priorities, and align strategies that drive ecosystem success
- Team Leadership: Lead and grow a high-performing Partner Success team. Provide coaching, performance management, and career development support
- Other duties as assigned
Our take
Restaurant management can be rather outdated, often relying on spreadsheets and physical receipts. Restaurant365 develops all-in-one management software solutions for the restaurant industry, encompassing accounting, analytics, staff, and inventory management within its toolkit.
Restaurant365’s customer base isn’t just restaurants though, it’s software attracts accounting firms that work with restaurants as well as small eateries and large franchises. It’s expansive customer base is reflected in the amount of funding that it has received since its founding in 2011, now making it a verified Unicorn.
Restaurant365’s most recent round of funding came in 2023, and its $135 million will be invested into further enhancing its product. The company's success is unprecedented, as most would bet that restaurant industries post-pandemic would struggle to get back on their feet. Restaurant365 defied expectations though, and actually turned out to be the company that COVID-hit restaurants turned to keep their heads above the water. This goes some way to explain the success of Restaurant365, which is a proven aid for the ailing dining industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
118% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2024
$175m
GROWTH EQUITY VC
May 2023
$135m
LATE VC
Total funding: $437.5m
Company benefits
- Ability to work remote or hybrid
- Comprehensive medical benefits, 100% paid for employee
- 401k + matching
- Equity Option Grant
- Unlimited PTO + Company holidays
- Wellness initiatives
Company HQ
East Irvine, Irvine, CA
Leadership
Tony Smith
(CEO)Previously on the Board of Directors at Dynamic Methods. Before that, they were a Director of Services there.
Morgan Harris
(Chief Customer Advocate)Previously Partner and Co-Founder at Dynamic Methods, Account Executive/Senior Consultant at Foreshock and Auditor at PriceWaterhouseCoopers.
John Moody
(Chief Strategist & Boardmember)Previously CRM Managing Partner and Board Member at Dynamic Methods.
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