Commercial Director, Cuckoo
£105.3-128.7k
More information about location
Broadband provider
Job no longer available
Broadband provider
201-500 employees
Job no longer available
£105.3-128.7k
More information about location
201-500 employees
Company mission
To become the UK's most recommended way to connect
Role
Who you are
- Excellent leadership and team management skills, with the ability to motivate and inspire cross-functional teams
- Results-oriented mindset with a focus on achieving business objectives and driving continuous improvement
- Proven experience in defining and executing commercial strategy and plans, (preferably in the retail telecommunication or technology services sector), with a track record of driving revenue growth and profitability
- Excellent communication and presentation skills, with the ability to influence and collaborate effectively with stakeholders at all levels
- Someone who is passionate about our mission and keen to play their role in delivering excellent customer experience
- Commercially creative- not afraid to try new ways of working and challenging the 'norm’
What the job involves
- As the Commercial Director, you will be responsible for developing and executing our Commercial Plan
- As a strategic leader, you will define the KPIs and processes to manage and track commercial performance, aligning product, sales, customer and marketing teams to execute the commercial plan, including driving partner relationships
- This is a pivotal role that requires strong leadership skills, business acumen, analytical mindset, and the ability to navigate complex market dynamics
- As part of your commercial plan, you own the pricing strategy to drive revenue growth. Your function will collaborate with cross-functional teams to analyse market trends, assess competitive landscapes, and develop pricing structures and promotional campaigns that maximise profitability and customer engagement
- Development, definition and execution of the integrated Cuckoo Commercial strategy and plan
- Define and own the vital KPIs that guide our overall business performance (market, sell, onboard, serve, changes, exit) including both internal cost metrics as well as customer metrics
- Management of commercial trading relationship with key network supplier and stakeholders to support delivery of Cuckoo commercial objectives
- Developing a pricing and product profitability strategy and roadmap that aligns with the company's goals and objectives, considering factors such as market demand, competitive analysis, and customer value perception
- Lead Commercial input to campaigns including products, pricing, KPIs and targets that track the performance of customer acquisition, retention, and upselling activities
- Team Leadership: Lead and develop a team of professionals, providing guidance, coaching, and support to drive their professional growth and achieve departmental goals
Our take
Founded in 2020, Cuckoo aims to improve the reputation of the broadband sector by revolutionising customer service.
The company is bringing in transparency to what it deems a "broken broadband market" and is positioning itself as a disruptor in the sector. Cuckoo has simple pricing, no loyalty tax, and no hidden charges while offering the fastest available speed on the network. It models its position in the market on disruptors in other sectors that successfully challenged larger competitors, such as Octopus Energy and Revolut.
Cuckoo is backed by leading venture capital investors, and is continually developing its products to offer the best broadband services for customers. It has also been voted twice in a row as MoneySavingExpert's top broadband provider for customer service, whilst TrustPilot reviews suggest that it's faring far better than competitors regarding customer service.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Apr 2021
$5m
SERIES A
May 2020
$0.7m
SEED
Total funding: $5.7m
Company benefits
- Enhanced Sick Pay
- Enhanced Family Leave
- 30 days holiday PLUS bank holidays
- Salary Sacrifice Pension
- 4x Life Assurance
- Income Protection
- Cycle 2 Work Scheme
- Private Healthcare
- Private Dental Care
- Health Cash Plan
- Discounted Breakdown Cover
- Annual Health Check
- Shopping Discounts
Company HQ
Paddington, London, UK
Leadership
Paul Hellings
(CEO)Share this job