Head of Transformation, ProblemShared
£90-100k
+ Annual Performance related bonus
Senior and Expert level
London
More information about location
Online therapy platform
Posted today
Online therapy platform
201-500 employees
HealthcareB2BMental health
Posted today
£90-100k
+ Annual Performance related bonus
Senior and Expert level
London
More information about location
201-500 employees
HealthcareB2BMental health
Company mission
ProblemShared's mission is to continually evolve and advance the provision of mind health and neurodevelopmental care, treatment and support.
Role
Who you are
- Proven experience in transformation, strategy, change management or business operations, ideally within a scaling organisation
- Demonstrable experience owning and running a strategic planning and OKR system across multiple functions
- Strong data and analytical skills — comfortable collecting, interpreting and visualising data to support strategic decisions
- Proven track record of leading and developing high-performing teams
- Experience working in or alongside healthcare, health technology, or regulated environments is advantageous but not essential
- Exceptional strategic thinking — able to translate ambiguous direction into clear plans and drive bold ambition beyond incremental change
- Outstanding communicator — able to distil complexity into concise, actionable narratives for all audiences including board level
- Structured and process-driven, with the ability to build frameworks that others can follow and trust
- Credible influencer at all levels, including SLT and board
- Calm under pressure; models structured decision-making even in fast-moving or ambiguous situations
- Collaborative by instinct — builds trust across clinical and operational functions and acts as a genuine integrator
What the job involves
- The Head of Transformation is a senior leadership role responsible for translating strategy into execution across ProblemShared
- Reporting directly to the COO, you will lead strategy planning, govern the OKR framework, run the transformation portfolio and ensure the business operates to a disciplined, predictable delivery cadence
- You will lead a team of 3–4 Transformation Managers, acting as a calm, structured force multiplier for the organisation — driving bold ambition, reducing friction, increasing alignment, and enabling the senior leadership team to move faster and with greater confidence
- You will be a visible, trusted partner to the COO and SLT, and a credible integrator across clinical, product, commercial and operational functions
- Lead strategy planning sessions and align initiatives with company objectives, driving bold ambition that goes beyond incremental change
- Ensure alignment between strategy formation, planning and execution phases — translating top-level direction into actionable priorities
- Communicate strategy effectively across the business, ensuring all functions understand priorities and their role in delivering them
- Oversee business architecture, ensuring structural and operational design aligns with desired outcomes
- Collect, analyse, visualise and interpret data to inform strategic decision-making and provide evidence-based recommendations to the COO and SLT
- Act as a strategic thought partner to the COO — helping shape, stress-test and build the business case for major initiatives
- Govern the OKR framework, ensuring alignment with strategic goals and maintaining a predictable annual → quarterly → monthly cadence
- Prioritise and track progress of deliverables against the goals of the business, providing dashboards and reporting with no surprises for leadership
- Ensure key stakeholders are engaged and aligned throughout the planning and delivery cycle
- Empower and drive accountability into initiative teams through the project framework — coaching rather than policing
- Monitor benchmarks and targets to evaluate initiative success and course-correct early where needed
- Understand interdependencies across initiatives and predict potential bottlenecks before they become blockers
- Guide cross-business workstreams, stakeholders and data/process dependencies through the Change Management Framework
- Apply structured change methodologies to drive adoption alongside process and system change
- Use insights to pre-emptively manage risks, learn from past challenges and adapt approaches accordingly
- Provide visibility to all relevant stakeholders to drive collaboration and manage risk effectively
- Drive accountability for monitoring releases and ensuring business-ready rollout of change
- Run structured programme and project governance (RAID logs, milestone tracking, escalation protocols) across the transformation portfolio
- Design and maintain the business’s operating rhythm: governance boards, monthly reviews, and leadership cadences
- Ensure cross-functional projects are delivered within agreed scope, budget and timeline
- Act as an integrator across teams — resolving blockers, reducing duplication, and accelerating decision-making
- Build delivery frameworks that scale as the business grows in headcount, volume and complexity
- Lead or support special projects to address urgent business needs — whether relating to new product launches, cross-functional initiatives, or operational transformation
- Support the fundamental development of systems, processes, people and technology where required
- Step in as a senior delivery lead on initiatives that require COO-level coordination or cross-business mobilisation
- Provide the COO and SLT with clear, accurate and timely reporting on portfolio status, risks and decisions required
- Produce board-ready materials and executive summaries with appropriate levels of detail for each audience
- Set a high standard for communication quality across the transformation function, simplifying complexity into crisp narratives
- Lead, develop and grow a team of 3–4 Transformation Managers, setting clear expectations and providing consistent feedback
- Foster a collaborative environment, promoting open communication and mutual respect
- Regularly evaluate team performance, identify development opportunities and support career progression
- Ensure the team is equipped with the necessary resources and training to drive change and transformation effectively
- Build succession depth and develop team members into increasingly independent, strategic operators
- What Success Looks Like:
- The organisation is aligned, calm and focused — strategy translates into execution with few surprises
- OKRs are a genuine operating system, not just a reporting exercise — they change behaviour and drive accountability
- Transformation is seen as enabling the organisation, not policing it
- Change lands well — people understand why, what’s expected, and feel supported through
- Transitions
- The COO is fully informed and confident in execution without needing to chase for updates
- Decisions are made faster with better data, clearer framing and reduced cross-functional friction
- ProblemShared runs on a smooth, reliable delivery rhythm that scales as the business grows
- Reporting to: Chief Operating Officer
- Direct reports: 3–4 Transformation Managers
Application process
- Step 1 - Screening call
- Step 2 - Interview
- Step 3 - Offer
Salary benchmarks
Our take
ProblemShared is a new entrant in the field of digital mental health. The company has built an online community of high-quality mental health practitioners, available over a highly secure video consulting platform, to broaden access to mental health services in the UK. The company put emphasis on the quality of the care and is licensed by the Care Quality Commission, the national health regulatory body for England, Wales and Northern Ireland and by Health Improvement Scotland.
ProblemShared are growing rapidly with a very strong, clinically-led team of therapists, psychologists and psychiatrists. The company can diagnose and treat conditions ranging from mild depression and ASD through to complex PTSD.
The company's vision is not only to reach out and help individuals seeking help - ProblemShared also work with universities, therapy practices, and wider businesses to help broaden access to mental health services for their students, clients, and employees.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Salary: Competitive with participation in the company equity scheme
- 30 days annual leave plus bank holidays
- Private health insurance from day one for all employees using Vitality, this includes online GP services, London hospitals where required, access to the app and benefits and rewards through healthy living.
- Laptop, monitors and any other necessary work equipment provided
- Fully remote but options to work from serviced offices as and when required. We use a variety of serviced offices throughout the country that meet the needs of those who wish to use them.
Company values
- HUMAN-CENTRIC - Everything we do is focused on improving lives. We embrace the difference in each human being and in doing so, help them to thrive
- EXCELLENCE - We provide exceptional care. Full stop
- INNOVATIVE - …in the way we work, in our service delivery and in the technology that underpins what we do. Throughout our innovation journey, data will be used as a force for good, driving our efforts to provide personalised care
- COLLABORATIVE - We forge meaningful partnerships with like-minded organisations and people to deliver on our vision
- GENEROUS - We share our knowledge, time and resources with the ProblemShared community to create the building blocks for an empowering environment where everyone feels supported
- REFLECTIVE - In the spirit of continuous improvement we always strive to be better today than we were yesterday
Company HQ
Holborn, London, UK
Leadership
Nick Nabarro
(CEO)Previously worked in A&E and Acute Medical Units in hospitals, as well as training to be a GP in Scotland.
Tika Nabarro
(Head of Legal)Previously Lawyer at Allens Arthur Robinson for four years. Also founded Mimmelu in 2006.
Diversity, Equity & Inclusion at ProblemShared
- As a mind health company, it is our mission to help individuals by assessing and understanding their mind health needs, whether that be mental health therapy or special learning needs. This naturally attracts a number of applicants to roles within ProblemShared who themselves are Neurodivergent and we welcome those skills to help us grow our team and understand our clients better. Our policy is to recruit the best person for the job and that has provided us with a diverse and included workforce at ProblemShared.
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