People Operations Associate, Monzo
12-Month Fixed-Term Contract
£34-40k
+ Incentive awards
Digital-only bank platform and marketplace
Posted today
Digital-only bank platform and marketplace
1001+ employees
Posted today
£34-40k
+ Incentive awards
1001+ employees
Company mission
To build a new kind of bank that makes money work for everyone.
Role
Who you are
- You have great prioritisation skills. We deal with a high volume of queries and tasks each day with varying levels of importance and different service level agreements (SLAs) to meet
- You have great attention to detail. We’re making systems changes and issuing contracts and reference letters which have to be right first time
- You have strong communication skills. We’re the first point of contact to our Monzonauts for all things People related and provide a delightful experience
- You have hands-on experience with HRIS implementations and workflow design, including supporting system migrations
- You bring a strong understanding of People Operations requirements, can adapt processes to fit new systems, and proactively identify opportunities to improve and streamline ways of working
- You have an automation-first mindset. You enjoy finding ways to use AI or workflow automation to eliminate repetitive tasks
- Not required but a plus if you have supported people operations processes across Spain, Italy, France or Poland
What the job involves
- We are looking for a People Operations Associate to join us for 12 months to provide caregiver cover. This is a fantastic opportunity to step into a high functioning team and keep our core operations running smoothly during a period of leave. Over the next 12 months we will be working on an HRIS implementation so we're looking for someone with hands on experience with HRIS design or systems migrations. Our team creates excellent employee experiences by designing and running reliable core people processes. We enable employees and managers by providing timely, accurate and user-friendly information and we own core People Systems making us the guardians of data accuracy and compliance
- Each day will be different, and you'll learn a lot about the inner operations of how a People team works. The people lifecycle covers everything from the point someone is onboarded to offboarding and everything in between. You’ll support owners of the people lifecycle to make sure we provide the best service to those in our internal community
- Administering employee changes in our People systems
- Benefit sign up and opt out administration
- Issuing contractual change letters for our Monzonauts
- Managing the offboarding process for our leavers
- Issuing employment references, including regulatory references
- Supporting the compilation & checking of monthly payroll, and helping with pay queries
- Managing caregiver leave & other leave processes
- Answering general people queries for our Monzonauts
- Acting as a source of knowledge for all people policies, procedures and ways of working
- Managing our mandatory training programme, and supporting Learning & Development with administration and logistics for other required training programmes
- Supporting Monzo’s growth and expansion, responding to queries and managing robust processes across multiple EU countries
- Carrying out audit checks within core people processes to ensure the task has been fulfilled accurately
- Regular data audits to ensure our data is accurate and complete
- Ad hoc audits of critical documentation, for example: right to work documents, employment contracts, options certificates
- Designing scalable People Operations workflows, supporting system migrations, and identifying opportunities to automate and optimise ways of working
- Producing and continuously improving documentation for all people processes
- Supporting our People Partners & Advisors, Reward squad, Hiring squad and others on People wide projects
Application process
- Recruiter call
- Full interview loop, which involves 1 role specific interview and 1 behavioural interview
- This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible!
- Closing date is Monday 2nd November
Our take
Monzo is a challenger bank that fully operates online and offers a full range of current, savings, business accounts, and more. The speed of the challenger banks to provide a great experience has been impressive, and the number of competitors appearing has proven the consumer desire for innovation.
Monzo remains one of the popular online banks, with more than 6 million active users. The company faces competition from more traditional banks, such as Goldman Sachs and JP Morgan, which have launched their own digital banks. However, the new technologies that the company is built on enable it to expand quickly (with fewer issues) than the incumbent players' offerings.
With an increasing amount of people switching banks, the company's ever-expanding suite of banking and financial services (such as its buy-now-pay-later offering) has resulted in Monzo receiving the second-highest net switching gains among digital challenger banks (just behind Starling).
The company launched in the US market in early 2022, partnering with Sutton Bank to provide accounts there. After several years focused on narrowing its losses, Monzo hit profitability in the first two months of 2023. It is now moving forward with an IPO, targeting a £6-7 billion valuation
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 18 rounds)
May 2024
$190m
LATE VC
Mar 2024
$455.9m
LATE VC
Total funding: $1.9bn
Company benefits
- Yearly Salary Review + Proactive pay increases to reflect growing responsibilities + Share options
- Flexible working hours
- Work From Home Opportunities + we'll pay for any equipment you need to do your job
- 24 days holiday a year, plus bank holidays
- Paid sick leave for both physical & mental health + Health insurance via AXA or Vitality + Additional health insurance through Medicash
- Employee Assistance Programme
- Learning budget of £1,000 a year
- Aviva Pension Scheme + 4% Employer Contribution
- Paid maternity, paternity, adoption or shared parental leave (after 13 weeks of employment)
- 52 weeks of primary caregiver leave (6 months at 100% pay, 13 weeks at Statutory Maternity Pay, 13 weeks unpaid)
- 3 months of secondary caregiver leave at 100% pay
- Unum Life Insurance
- Access to fertility and family-forming health benefits via Fertifa
- Abellio Season Travel Tickets + Cycle-to-Work Scheme
Company HQ
City of London, London, UK
Leadership
TS Anil
(Vice Chair)Previous ly CEO of the company. Also a Board Member at Accion. Previously Board Member at UK Finance, Global Head of Payments, Products & Platforms at Visa and was the Global Head of Retail Products at Standard Chartered Bank.
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