Director of People & Operations, Counsel Health

• We are looking for a rare hybrid: a strategic leader who can design a long-term people strategy, and a relentless operator who isn't afraid to manage the "nitty-gritty" of physician licensing and 1099 onboarding
• 8-10+ years in HR/People Operations, with a proven track record of building departments from scratch in a startup environment
• You embrace the “0 to 1” mindset and thrive in ambiguity and enjoy the challenge of turning a blank slate into a well-oiled machine. You have experience taking a company from 20 to 150+ employees/clinicians, ideally more than once
• The ability to communicate with extreme professionalism and empathy. You’ll be a leader with internal and external facing responsibilities, necessitating excellent written and verbal communication skills
• Extremely detail-oriented and meticulous, and an understanding of licensing and compliance with a strong focus on accuracy and follow-through
• Comfort using AI-powered tools and modern HR technology (ideally Rippling) to improve efficiency and workflows

Desirable

• Reports to: SVP, Finance and Operations
• Counsel Health is seeking a founding Director of People & Operations to build our human resources and internal operational infrastructure from 0 to 1
• You will be the primary architect of our corporate culture, compliance frameworks, and clinician-facing operations
• This role is pivotal in ensuring that as we scale, our internal systems remain as robust and high-quality as the care we provide
• Own and run core People Operations activities, including payroll processing, HRIS management, etc
• Serve as a first-line point of contact for employees, handling complex employee situations with professionalism, empathy, and discretion
• Build, document, and continuously improve People processes to ensure consistency, compliance, and a great employee experience as the company scales
• Partner closely with team leadership to design and execute people programs, including performance processes, manager enablement, and employee experience initiatives
• Ensure compliance with employment laws and internal policies, partnering with leadership as needed. Establish all HR policies, handbooks, and compliance protocols for a distributed, multi-state workforce
• Collaborate cross-functionally with Finance, Legal, and leaders across the company on people-related initiatives
• Partnering closely with Clinician Ops and Talent Leadership to ensure the seamless transition from candidate to employee is flawless, and that onboarding remains optimized
• Audit existing workflows to identify gaps before they become problems; you’ll be the one to say, "We need a system for this," and then go build it