Director of Product Design, ServiceNow
Conversational AI
$195.7-342.5k
Salary may vary depending on location
More information about location
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$195.7-342.5k
Salary may vary depending on location
More information about location
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Enterprise product design experience
- An inspiring portfolio representing the process you follow to build insanely great experiences
- Demonstrated experience in defining and/or working with robust design systems
- Demonstration of any accessible projects you have built
- At least 8 years of visual and interaction design, with 5 years of Experience Design or equivalent
- At least 3+ years of experience managing design teams
- Expert with Sketch, Photoshop, or other design tools
- Ability to do rapid prototyping in Axure, Keynote, Framer, Principle or similar tools
- Ability to understand and distill complex problems into clean solutions
- Must have strong written and verbal English communication skills
- Must have excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team
- Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment
- Must be able to work with minimal supervision in a fluid, fast-paced and truly agile environment
- Expected to demonstrate a high level of initiative, good sense of humor, and a “make it work” ethos
- Expertise in one or more of the following product spaces: IT Security Management, IT Operations Management, Security Operations, HR Service Delivery, Customer Service Management (CSM), or Finance & Legal
- Experience in creating content and/or designing with compliance to WCAG 2.0/2.1 AA guidelines is a plus
What the job involves
- Work collaboratively with our Product teams to deliver great UX that will revolutionize workplace collaboration and productivity for some of the largest companies in the world
- Directly lead and manage 8-10 designers and/or managers
- Change the way people work through design thinking and develop experiences using AI, Machine Learning and Mobile technology
- Oversee a portfolio of products, while acting as a mentor & manager to subordinates
- Work closely with Product and Engineering from strategic definition, planning, architecture, through tactical execution of the Product Roadmaps
- Work with your peers to ensure a unified and cohesive experience across the ServiceNow ecosystem
- Lead user needs assessment, task analysis and develop user profiles; identify key tasks for user research, competitive analysis and user testing, develop usability plans
- Develop high level task flow content and then use storyboards and other design documents to communicate concepts and vision to others
- Rapidly iterate theoretical task scenarios, navigation map, flow, and state-transition diagrams to document design decisions
- Oversee your team's work: detailed mockups and prototypes and behavior specifications
- Ensure a consistent experience across the mobile and desktop platforms
- Participate in the development and maintenance of the company Design system to provide examples of core platform components and best practices
- Oversee UI layouts including controls, labels and graphical elements for software on both mobile and desktop platforms with an eye towards experience unification
- Participate in documentation development process such as user experience specifications, testing and evaluation
- Work closely with product management in UX ideation and innovation
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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