IT Ops Technician Support, Pigment
€40-55k
More information about location
2-4 days a week in office
Enterprise business planning platform (EMP, CPM)
Open for applications
Enterprise business planning platform (EMP, CPM)
201-500 employees
Open for applications
€40-55k
More information about location
2-4 days a week in office
201-500 employees
Company mission
To enable people and businesses to make better decisions.
Role
Who you are
- Technically Proficient: Strong technical troubleshooting skills with a deep understanding of MacOS, Windows, and Linux environments. Familiarity with IT hardware, including laptops, printers, AV systems, and network devices
- Problem Solver: Excellent problem-solving skills, able to quickly diagnose and resolve technical issues, whether they are related to hardware, software, or network infrastructure
- Organized & Detail-Oriented: Ability to manage multiple tasks simultaneously, maintain detailed documentation, and ensure all IT assets are properly accounted for
- Effective Communicator: Strong oral and written communication skills, able to explain technical concepts to non-technical users and produce clear, concise documentation
- Proactive Learner: A desire to continuously learn and improve, keeping up with the latest technologies and best practices in IT support
What the job involves
- As part of our ongoing expansion, Pigment is structuring its Internal IT department to support over 450 end users across the organization
- With our Head of Internal IT reporting to the CISO, our IT team is growing, and we are seeking an IT Operations Support Technician to join our team in Paris
- As an IT Operations Support Technician, you will play a critical role in ensuring the smooth operation of our IT services
- You will be responsible for providing end-user assistance, managing daily IT operations, and contributing to the continuous improvement of our IT processes
- This role is crucial for maintaining our high standards in IT support and ensuring our internal users have the tools and resources they need to perform at their best
- End-User Support: Provide first-line technical support to internal users, addressing software, hardware, and office services issues
- Diagnose and troubleshoot complex IT issues, coordinating with external vendors when necessary to resolve software/hardware failures, network issues, and other technical challenges like small repairs
- Onboarding/Offboarding Management: Prepare and configure hardware (e.g., laptops) for new hires, ensuring a smooth onboarding process
- Assist with the decommissioning of IT resources during offboarding, maintaining security protocols throughout
- Stock Management & Procurement: Manage IT asset inventory, ensuring all hardware and software are tracked, maintained, and replenished as needed
- Handle procurement of IT equipment and software licenses, ensuring cost-effectiveness and timely availability
- Documentation: Develop and maintain comprehensive documentation for IT procedures, end-user guides, and technical troubleshooting processes
- Ensure all documentation is up to date and accessible to relevant stakeholders
- Support Procedures & Automation: Collaborate with the IT team to optimize support workflows, implementing automation tools and processes where possible to enhance efficiency and reduce manual workloads
- Security Tests & Reviews: Assist in the review and implementation of security protocols, ensuring all IT operations adhere to the company's security standards
- Participate in regular security tests and audits, providing insights for continuous improvement
- Ticketing & Reporting: Manage and prioritize IT support tickets, ensuring timely resolution and maintaining detailed records
- Generate reports on support metrics to identify trends and areas for improvement in the support process
- Continuous Improvement: Contribute to the ongoing development of IT support services by identifying opportunities for process enhancements, proposing new tools or methods, and staying updated on the latest industry trends and technologies
- Technical stack: MacOS, Windows, LinuxGoogle Workspace, Jumpcloud, Slack, Zoom, 1Password, Vanta, Hibob, etc
- Project Example: Internal ticketing tool review
- Significant opportunity in the structuring and organization of support services
Our take
In an ever-changing world, demand for more effective and accessible planning tools is rising. Pigment is meeting this demand with its business planning platform.
Pigment’s platform is disrupting a market that has long been dominated by generic spreadsheet programs like Excel. Its primary focus lies on forecasting and planning, enabling businesses to model and test outcomes. This is designed to improve the efficacy and reliability of decision making.
Taking on incumbents such as Excel, which boasts around one billion users, is no easy feat. However, Pigment’s innovative forecasting tools, ease-of-use and significant funding should give it a fighting chance in a market that is continuing to make space for disruptors. They have attracted impressive clients including Figma, PayFit, and Gong.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Opportunities to learn
"The beauty of Pigment is we can support so many industries. This means every conversation there is an opportunity to learn about how other..."
Funding (last 2 of 5 rounds)
Apr 2024
$145m
SERIES D
May 2023
$80m
SERIES C
Total funding: $388.9m
Company benefits
- Healthcare including dental
- Brand new offices in the heart of Paris, London (Liverpool Street), New York and Toronto
- One company offsite every year in Paris
- Generous maternity (16 weeks full pay) /paternity leave (5 weeks full pay + 4 weeks half time work but fully paid)
- 50% home work stipend covered by Pigment
- Free Lunches
- Monthly office socials. Quarterly team socials
- Hybrid work policy (40% remote)
- 50% travel paid for
Company values
- Thrive together - We can only win as a team. We are all founders and do the right thing for our peers, Pigment, customers, partners, and the planet
- Never settle - Aim to become the best at what you do by delivering with rigor and ambition every day. Delivering for us means to build a passionate Pigment community
- Go for it - We are biased towards action. Every action leads us to learning and these learnings get us one step closer to our mission
- Be real, be humble - We are generous with our feedback, open to change our views and we approach it with empathy, knowing everyone is trying to do the best for Pigment
Company HQ
Sentier, Paris, France
Articles
Leadership
Romain Niccoli
(Co-CEO)Previously founded Criteo, where they served as CTO for 11 years. Went onto co-found LESS in 2017. Is an Advisor for Remeniz and Ledger.
Eléonore Crespo
(Co-CEO)Worked at Google for 3 years, first as Product Analyst and then as Financial Analyst. Has been a Board Observer at Slite, Spendesk, and Alan.
People progressing
Tania joined as a CSM and was amongst our first London hires! She quickly impressed and today holds the role of Team Lead for our CSMs in EMEA. She also Co-leads our DEI Council.
Salary benchmarks
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Diversity, Equity & Inclusion at Pigment
Tania Pennick (CSM Team Lead, EMEA)
- Company commitments and policy relating to DEI, including commitments regarding Next40
- All Pigmenauts go through annual unconscious bias training
- We have a dedicated employee run DEI Council, and bi-weekly meetings for this team
- We pass our job adverts through gender indexing to ensure they are neutral in content style
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