Customer Success Manager, CyCognito
EMEA
Occasional travel across EMEA
Cyber threat detection and risk management platform
Be an early applicant
Cyber threat detection and risk management platform
101-200 employees
Be an early applicant
Occasional travel across EMEA
101-200 employees
Company mission
To be the foremost vendor in the emerging category of Exposure Management.
Role
Who you are
- 5+ years of experience in Customer Success or Account Management within SaaS
- Strong commercial instincts and a proven track record managing and closing renewals
- Ability to influence and communicate confidently with technical and senior stakeholders
- Comfortable juggling a broad portfolio with speed, structure, and a proactive rhythm
- Bonus: cybersecurity experience or familiarity with complex technical platforms
- High energy, high ownership, and zero fear of rolling up your sleeves
- Willingness to travel to customer sites when needed
What the job involves
- We’re looking for a driven, high-impact Customer Success Manager to take ownership of our customers across the EMEA region. This is a home-based role with occasional travel across the region
- You’ll be the face of CyCognito for your accounts - the person customers trust to guide them and help them get real, measurable value from our platform. You’ll own the renewal motion end-to-end, making sure our customers stay, grow, and advocate for us. If you thrive in fast-moving environments, love solving problems, and aren’t afraid to step into commercial conversations, you’ll feel right at home
- Take full accountability for customer health, adoption, and long-term value
- Build deep, strategic relationships with Security, IT, and business champions
- Run onboarding, success planning, and ongoing business reviews with clarity and purpose
- Make sure every customer knows exactly how CyCognito is helping them reduce risk and drive outcomes
- Lead renewals from forecasting to negotiation to signed deal
- Spot churn risks early and build a get-well plan that actually works
- Partner with Sales to surface expansion opportunities - while keeping renewals firmly under your control
- Use data, outcomes, and customer stories to make the renewal a no-brainer
- Deliver crisp platform overviews, conversations, and best-practice sessions
- Help customers operationalise attack surface management
- Capture insights, patterns, and blockers - then feed them back internally to level up our product and processes
- Turn your strongest customers into advocates, references, and champions
- Keep CRM immaculate: renewals, health scores, risks, plans - always up to date
- Run point with Support, Product, Marketing, and Sales to punch through blockers
- Track usage, lead QBRs, and make sure customers continuously find new value
- Bring a mindset of “if it’s broken, I’ll help fix it.”
- You own real outcomes - not tasks. Your impact is visible every quarter
- You shape the future of Customer Success at a fast-growing cybersecurity company
- You work with sharp, collaborative teammates who bring out your best
Our take
Cyber attackers can cause huge damage to a business and they work fast, but identifying and resolving a cyber breach can take months. This is due to a lack of visibility and testing within a tech stack making it difficult for engineers to know where to focus their efforts, resulting in inefficient and time-consuming trial and error.
CyCognito provides a cyber threat detection and risk management platform for businesses, focusing on providing cybersecurity teams with full visibility into their entire extended IT ecosystem. The company differentiates itself with its approach to put users in the shoes of an attacker, allowing them to identify and prioritize high-risk security gaps and understand how to remediate them fast.
Whilst the company will face competition from a vast number of cybersecurity platforms, CyCognito stands out with its unique focus on IT stack visibility and risk prioritization. By focusing on these roots, the company claims to help businesses gain a more holistic understanding of its cybersecurity stack, understand what should take priority, and how to prevent future breaches. With more than $150 million in funding raised, its unique approach to cybersecurity appears to be paying off.
Steph
Company Specialist at Welcome to the Jungle
Insights
-10% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Dec 2021
$100m
SERIES C
Jul 2020
$30m
SERIES B
Total funding: $153m
Company benefits
- Medical, Dental, and Vision Coverage
- 100% Paid Group Life and Disability Insurance (+Voluntary optional)
- Monthly health/wellness stipend
- Monthly Home WiFi / Cell Reimbursement
- 401K/Retirement
- Flexible PTO (and yes, we take our time off!)
- Professional development opportunities and career advancement pathways
Company HQ
Downtown North, Palo Alto, CA
Leadership
Rob N. Gurzeev
(Co-Founder 7 CEO)Experience as Intelligence & Security Specialist, R&D Group Lead, and CTO of Product Department for Unit 8200. Head of Offensive Security and R&D Department Lead for C4 from 2014 to 2017.
Dima Potekhin
(Co-Founder & CTO)Experience as Co-founder of Metaqube. Co-founder of Epicycle Technologies from 2014 to 2016.
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