Sales Development Representative, FreshBooks

• Experience in customer-facing roles such as support, sales, hospitality, or communications
• Open to feedback and coaching, with an eagerness to grow as a Tech Sales Professional
• Comfortable with speaking to potential customers
• Strong communication skills to engage effectively with customers and colleagues
• Organized, proactive, and outgoing with a passion for building relationships
• Goal-oriented and motivated by success, with a desire to grow your career in sales and achieve measurable results
• Tech proficiency including writing emails, scheduling meetings, creating slide decks and other technical administrative tasks

Desirable

• Proactively reach out to customers with a minimum of 40 calls per day
• Manage up to 25 hours per week on inbound chat inquiries
• Be responsible for a full sales cycle, driving new customer acquisition by closing in-market FreshBooks plans daily to achieve individual MRR quotas
• Qualify inbound leads generated from support tickets and internal marketing efforts, closing opportunities with new customers or passing them to the Upsell team
• Ensure all administrative tasks and cadences are accurate and up to date
• Effectively utilize Salesforce.com to accurately forecast pipeline creation and pipeline acceptance
• Build and maintain strong relationships with the customer support team and collaborate on customer engagement
• Meet or exceed assigned performance targets, including calls and leads generated per day