Client Success Manager, Dow Jones
$90-120k
+ Bonus
Business news & financial information publishing
Be an early applicant
Business news & financial information publishing
1001+ employees
Be an early applicant
$90-120k
+ Bonus
1001+ employees
Company mission
To deliver trusted news and data to help businesses and society make decisions for a better future.
Role
Who you are
- 3+ years of relevant experience
- Understanding of media performance metrics and custom brand research studies
- Solution-minded, always looking for ways to improve efficiency
- Experience navigating complex matrix company
What the job involves
- Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events
- Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally
- It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics
- Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV)
- Our client Success Group is a team of post-sales experts who work with Wall Street Journal Barron's Group advertising and events clients to ensure smooth and successful execution of our multifaceted programs
- The Client Success team is the engine that drives WSJ BG's work with momentum and efficiency
- Sitting at the nexus between clients, sales and execution, the team will be experts at synthesizing client and internal intelligence to successfully deliver high performing programs
- Serve as the single point of contact for clients through the build and launch phases of large, multifaceted advertising programs, proactively managing complex scenarios and knowing when to escalate challenges to management
- Work directly with the leadership to develop skillset and capability, aiming to support campaigns and programs of increasing complexity throughout tenure with the end goal of independently supporting complex clients and programs
- Continue to build and maintain strong, long-lasting client relationships in the post-sale phase of assigned projects, positively representing both the sales lead and organization through every client touchpoint
- Launch all contracted deliverables across WSJ BG's robust product suite including custom content, live journalism, research, custom ad units, social, newsletters, podcasts, editorial sponsorships and more
- Coordinate across key internal stakeholders to ensure delivery of program elements
- Leverage internal experts to guide clients in their decision making process, ensuring milestones are met across all deliverables
- Ensure all internal stakeholders are supporting a flawless client experience
- Work cross functionally to offer strategic solutions to clients when challenges and problems arise
- Ensures successful client touch points through well communicating client scheduling, thoroughly prepared and socialized agendas, concise conversation recaps inclusive of recommendations and next steps for clients and internal stakeholders
- Serve as WSJ BG's product ambassadors by developing a comprehensive understanding of the advertising and event product suite
- Leverage a deep understanding of both the media industry and a client's business vertical to make informed strategic recommendations for successful program management
- Thoroughly leverage WSJ BG's project management system to ensure timelines are coordinated and internal and external dependencies understood
- Communicate milestones status to client and internal stakeholders
- Assess and coordinate the project from a deal health and margin perspective for programs in post-sale
- Maintain and uphold the integrity of the brand, always upholding our reputation and creative values
Our take
Dow Jones is a global leader in news and business intelligence, powering a range of well-respected brands, including The Wall Street Journal, Financial News, MarketWatch, and more. The company delivers its content to consumers through a range of formats, such as print, digital, mobile, and live events.
As companies seek to draw Millennials and Gen Z consumers to their platforms, adaptability is vital, since they are driving the demand for innovative tools and techniques, as the world evolves toward the digital-first era. Dow Jones has proven its ability to meet product optimization challenges with its reimagined Factiva offering that includes a list of new features, such as personalized results, an easy-to-use modern interface, and faster free-text search, all with a mobile-first design that adapts to any device.
The company has also focused on new product innovation by expanding its portfolio of capabilities and partnerships, further expanding into AI-powered personalization technologies and ongoing digital transformation. Already a powerhouse in the market, Dow Jones is well set to capitalize on future expansion and innovation opportunities.
Steph
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Company benefits
- 20 weeks of parental leave
- 4 weeks of paid caregiver leave
- Up to 4 weeks of remote work per year
- 1 paid volunteer day annually
- $700 caregiver reimbursement
- Headspace emotional wellness membership
- ClassPass fitness and wellness membership
- Financial rewards for well-being activities
Company HQ
Theater District, New York, NY
Leadership
Almar Latour
(CEO)Before becoming the CEO of Dow Jones and Publisher of The Wall Street Journal, they were the Publisher of Barron’s Group and Executive VP of Dow Jones. They were also the previous Executive Editor of The Wall Street Journal.
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