Enterprise Renewal Manager, Bizzabo
Event experience software
Open for applications
Event experience software
201-500 employees
Open for applications
201-500 employees
Company mission
To change the way the world does professional events.
Role
Who you are
- 5-7 years of professional post-grad experience
- Proven experience in subscription renewals, account management, or customer success, ideally within a SaaS company
- Strong negotiation and influencing skills, with a track record of achieving or exceeding renewal targets
- Ability to analyze data and make data-driven decisions to manage renewal risks effectively
- Proven ability to collaborate effectively with cross-functional teams to achieve shared goals
- Experience leading technical demos and creating impactful presentations
- Customer discovery and qualification skills, with a strong understanding of client needs
- Solid experience with CRM systems, including data management, cleanup, and organizing account hierarchies
- Hands-on experience with sales and customer success tools like Salesforce, Gong, Planhat, and Salesloft
- Strong familiarity with MacOS and proficiency in Microsoft Office Suite
- An exceptional communicator
- Strong relationship builder
- Customer-centric
- Data-driven and analytical
- Highly organized and detail-oriented
- Tech savvy
- Naturally curious
- Adaptable and resilient
- Results-oriented
- A real team player
- …preferably a cat person
What the job involves
- We’re looking for an experienced Enterprise Renewal Manager to join our team and play a key role in strengthening our customer relationships
- In this important position, you’ll work closely with our Enterprise Account Management and Customer Success teams to help retain and grow revenue within your portfolio
- As our first Enterprise Renewal Manager, you’ll be responsible for managing and executing contract renewals, ensuring our clients receive excellent service, and building lasting partnerships with our enterprise customers
- With your expertise in relationship management and strong communication skills, you’ll help drive steady growth and uncover new opportunities
- This is a chance to make a real impact in a fast-paced environment while advancing your career in a role that’s critical to our revenue goals
- Manage the end-to-end renewal process for enterprise customers, ensuring timely and successful subscription renewals
- Develop and execute strategic renewal plans tailored to each customer’s business goals
- Collaborate with Customer Success Managers (CSMs) to identify upsell and cross-sell opportunities during the renewal cycle for hand off to your Account Manager (AM)
- Proactively analyze customer usage data, engagement metrics, and feedback to assess renewal risks and opportunities
- Build strong relationships with key decision-makers and influencers within customer organizations
- Partner with Sales, Customer Success, and Finance teams to streamline the renewal process and ensure accurate forecasting
- Continuously improve renewal workflows and methodologies to drive higher retention rates
Our take
Recent years have seen a boost in hybrid online/offline events, and the logistical and financial benefits hybrid events offer over in-person events are clear. Bizzabo, originally a platform offering event organizers a range of tools to help with tasks like website building, networking, and ticketing, was swift in 2020 to adapt its cloud-architecture platform to its customers’ new virtual event requirements.
Bizzabo's Event Experience OS is a data-rich open platform that allows Event Experience Leaders to manage events, engage audiences, activate communities, and deliver business outcomes — all while keeping attendee data private and secure.
Bizzabo is continuing to develop and incorporate new features into its Event Experience OS, including tools powered by the technology and talent from its recent acquisitions. And with a successful 2024, being recognized as a Leader in the Gartner® Magic Quadrant™ for Event Technology Platforms and The Forrester Wave™: All-In-One Event Management Platforms as well as boasting impressive growth through the year, the company will no doubt see even more success going forward.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-44% employee growth in 12 months
Company
Funding (last 2 of 13 rounds)
Dec 2020
$138m
SERIES E
Apr 2019
$27m
SERIES D
Total funding: $205.7m
Company benefits
- Comprehensive Health Insurance
- Pension Plan
- Paid Vacation, Sick Time
- Team Events
Company HQ
Flatiron District, New York, NY
Leadership
Eran Ben-Shushan
(Co-Founder & CEO)They served as an Officer in the Israeli Air Force for over 8 years before working as CEO of Rosh-Pina Convention and a System Engineer for Elbit Systems. They left this role after 3 years to co-found Bizzabo, working as CEO since.
Alon Alroy
(Co-FOunder, CMO & CCO)Having served as a Commander in the Israeli Air Force for almost 6 years, they worked as an Analyst for Plenum and COO of AYADR Investments for 5 years. They co-founded Bizzabo in December 2011.
Boaz Katz
(Co-Founder & CDO)Designed and defined airborne interfaces for helicopters while serving in the Israeli Air Force. Continued to lead innovative products as a leading product manager of a small elite team at Elbit System. Took part in the prestigious Sam Zell Entrepreneurship program at Reichman University and is the author of the book "I Wore Happiness".
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