Enterprise Renewal Manager, Bizzabo
Event management software for B2B conferences
Job no longer available
Event management software for B2B conferences
201-500 employees
Job no longer available
201-500 employees
Company mission
To change the way the world does professional events.
Role
Who you are
- 5-7 years of professional experience
- Proven experience in subscription renewals, account management, or customer success, ideally within a SaaS company
- Strong negotiation and influencing skills, with a track record of achieving or exceeding renewal targets
- Ability to analyze data and make data-driven decisions to manage renewal risks effectively
- Proven ability to collaborate effectively with cross-functional teams to achieve shared goals
- Experience leading technical demos and creating impactful presentations
- Customer discovery and qualification skills, with a strong understanding of client needs
- Solid experience with CRM systems, including data management, cleanup, and organizing account hierarchies
- Hands-on experience with sales and customer success tools like Salesforce, Gong, Planhat, and Salesloft
- Strong familiarity with MacOS and proficiency in Microsoft Office Suite
- An exceptional communicator
- Strong relationship builder
- Customer-centric
- Data-driven and analytical
- Highly organized and detail-oriented
- Tech savvy
- Naturally curious
- Adaptable and resilient
- Results-oriented
- A real team player
- …preferably a cat person
What the job involves
- We’re looking for an experienced Enterprise Renewal Manager to join our team and play a key role in strengthening our customer relationships
- In this important position, you’ll work closely with our Enterprise Account Management and Customer Success teams to help retain and grow revenue within your portfolio
- As our first Enterprise Renewal Manager, you’ll be responsible for managing and executing contract renewals, ensuring our clients receive excellent service, and building lasting partnerships with our enterprise customers
- With your expertise in relationship management and strong communication skills, you’ll help drive steady growth and uncover new opportunities
- This is a chance to make a real impact in a fast-paced environment while advancing your career in a role that’s critical to our revenue goals
- Manage the end-to-end renewal process for enterprise customers, ensuring timely and successful subscription renewals
- Develop and execute strategic renewal plans tailored to each customer’s business goals
- Collaborate with Customer Success Managers (CSMs) to identify upsell and cross-sell opportunities during the renewal cycle for hand off to your Account Manager (AM)
- Proactively analyze customer usage data, engagement metrics, and feedback to assess renewal risks and opportunities
- Build strong relationships with key decision-makers and influencers within customer organizations
- Partner with Sales, Customer Success, and Finance teams to streamline the renewal process and ensure accurate forecasting
- Continuously improve renewal workflows and methodologies to drive higher retention rates
Our take
Recent years have seen a big shift toward hybrid events, blending in-person and virtual events. The appeal is obvious: they're often more flexible and more cost-effective than traditional events. But they also come with new challenges, especially around keeping attendees engaged and helping them navigate busy agendas and unfamiliar venues. As expectations rise, even organizers are under more pressure to deliver personalized, seamless experiences at scale.
Bizzabo has evolved alongside this shift, in what began as a platform for managing event logistics (like websites, ticketing, networking), has grown into its Event Experience OS, a data-driven system designed to help organizers run events end-to-end. Its latest addition, Bizzy, is an AI-powered attendee "copilot" built into its mobile app. It acts as a personal concierge, giving attendees real-time, tailored answers about schedules, sessions, speakers, and even who to connect with, making large events feel much easier to navigate.
This move into AI-powered personalization shows where Bizzabo is heading next. Bizzy not only improves the attendee experience but also reduces pressure of event teams by handling common questions automatically. Combined with continued product development and strong industry recognition, it shows the company is doubling down on smarter, more personalized events.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-44% employee growth in 12 months
Company
Funding (last 2 of 13 rounds)
Dec 2020
$138m
SERIES E
Apr 2019
$27m
SERIES D
Total funding: $206.1m
Company benefits
- Competitive Salaries
- Comprehensive Health Insurance
- Pension Plan
- Paid Vacation, Sick Time
- Team Events
Company HQ
Flatiron District, New York, NY
Leadership
Eran Ben-Shushan
(Co-Founder & CEO)They served as an Officer in the Israeli Air Force for over 8 years before working as CEO of Rosh-Pina Convention and a System Engineer for Elbit Systems. They left this role after 3 years to co-found Bizzabo, working as CEO since.
Alon Alroy
(Co-Founder, CMO & CCO)Having served as a Commander in the Israeli Air Force for almost 6 years, they worked as an Analyst for Plenum and COO of AYADR Investments for 5 years. They co-founded Bizzabo in December 2011.
Boaz Katz
(Co-Founder & CDO)Designed and defined airborne interfaces for helicopters while serving in the Israeli Air Force. Continued to lead innovative products as a leading product manager of a small elite team at Elbit System. Took part in the prestigious Sam Zell Entrepreneurship program at Reichman University and is the author of the book "I Wore Happiness".
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