Vice President of Customer Success Engineering, sonatype
More information about location
Software supply chain management platform
Job no longer available
Software supply chain management platform
501-1000 employees
Job no longer available
More information about location
501-1000 employees
Company mission
To change how the world innovates by making software development easier.
Role
Who you are
- Experience: 10+ years in Customer Success or related SaaS leadership, including 5+ years leading global teams
- Proven Metrics: You have led a global technical CS organization for a $50M+ ARR portfolio, delivering GRR ≥ 90% and NRR ≥ 120% in complex enterprise environments
- Technical Fluency: You possess a strong understanding of DevSecOps, open source software management, and the SDLC (CI/CD, Kubernetes, OSS governance)
- Analytical Acumen: You are a data-driven operator fluent with product telemetry, health models, and relationship intelligence
What the job involves
- Our north star is Net Revenue Retention (target ≥ 120%)
- We aren’t just looking for a maintainer of relationships; we are looking for a builder of value. As the Vice President, Customer Success Engineering, you will lead, coach, and scale Sonatype’s proactive technical Customer Success organization, serving our high-touch customer base
- You will balance expansion with unwavering retention (GRR ≥ 90%) while elevating the craft, impact, and career paths of our technical CS talent. This role serves as the voice of the customer within Sonatype, shaping company strategy to meet evolving needs
- Build the Engine: You will build a world-class talent engine, attracting and developing top CS talent globally with clear role charters and career paths
- Drive Value: Establish scalable frameworks for onboarding, adoption, and value realization across enterprise, commercial, and public sector segments. You will standardize QBRs with executive-ready narratives tied to business outcomes
- Own the Number: You are responsible for global retention and Net Revenue Retention (NRR) goals. You will defend ARR via proactive risk telemetry and build an expansion engine that generates CS-sourced pipeline
- Operationalize Success: Partner with Finance and Ops to forecast renewals and oversee systems (e.g., Gainsight, Salesforce) to monitor customer health and lifecycle performance
- Collaborate & Advocate: Work closely with Product and Engineering to incorporate customer feedback into the roadmap and partner with Sales and Marketing on advocacy and reference programs
Our take
Sonatype has been a heavy weight in the world of supply chain management since 2008. Specializing in analzying and securing open-sopurce code, it plays a crucial role behind the scenes of some of the world's largest tech player, including Apple, and Linux. With over a decade of experience, its won a reputation as a go-to in the software supply chain space.
A major turning point for the company came in 2019, when private equity giant Visa Equity PArtners acquired it, signaling some serious momentum. Fast forward to 2022, and Sonatype hit a big milestone: $100M in annual recurring revenue and a growing global workforce. It also revealed it will be going public, riding the wave of explosive interest in cybersecurity and software supply chain tools.
The market for these tools is cleary heating up but Sonatype isn't just another name in the crowd, it's got longevity, credibility, and a good eye for spotting what's next. In a space that's growing fast and always changing, Sonatype's deep roots and ongoing growth certainly give it a solid edge.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Sep 2018
$80m
GROWTH EQUITY VC
Feb 2016
$30m
GROWTH EQUITY VC
Total funding: $154.7m
Company benefits
- Competitive benefits package
- Flexible work and schedule
- Annual wellness week
- Paid volunteer time off
- Full parental/maternity (birth or adoption) leave
Company HQ
Maple Lawn, Fulton, MD
Leadership
Brian Fox
(Co-Founder & CTO)Currently OpenSSF Governing Board Member at OpenSSF and Official Member at Forbest Technology Council and Apaches Software Foundation.
Wayne Jackson
(CEO)Joined Sonatype in 2010 as CEO. Previously the CEO of Sourcefire (part of Cisco) and Riverbed Technologies.
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