Customer Success Engineer, Cozero
+ Virtual Stock Option Plan
Carbon accounting and climate management solution
Job no longer available
Carbon accounting and climate management solution
21-100 employees
Job no longer available
+ Virtual Stock Option Plan
21-100 employees
Company mission
To enable companies to effectively decarbonize and transform their business sustainably in light of financial implications.
Role
Who you are
- You are excited about building an economy where every company creates an impact for a sustainable world and empowering companies to decarbonize and boost their business performance
- You like using your technical skills in a product-minded way to problem-solve and communicate complex solutions clearly
- You're committed to using your technical expertise to provide timely, effective support, ensuring a positive customer experience
- Your passion for climate action drives your dedication to helping customers achieve their sustainability goals, making a real impact through technical expertise
- You are detail-oriented with the ability to prioritize and manage multiple tasks simultaneously
- You enjoy working independently and collaboratively in a fast-paced environment
- Experience in a B2B SaaS technical support role in a fast-paced startup environment
- Customer-focused attitude with a commitment to delivering high-quality support
- Strong troubleshooting and problem-solving skills
- Proven project management skills - monitoring progress, meeting deadlines and coordinating with cross-functional teams
- Excellent interpersonal and collaborative communication skills, adept at conveying complex topics to diverse audiences
- You are fluent in German and English
- Bonus if you have familiarity with carbon accounting, sustainability, or related fields
- Ability to work with APIs and integrate them into workflows
- Usage of No-code tools (e.g. Zapier, Retool) to connect databases, APIs and frontend tools to automate workflows
- Experience working with SQL databases
- Familiar working with support/ticketing systems (e.g. Intercom)
- Technical proficiency and the ability to troubleshoot software-related issues
- Proficient in programming languages (e.g. Python) a bonus
What the job involves
- We are looking for a passionate Customer Success Engineer to play an elementary role in helping us transform every company into a sustainable business, with critical responsibility and influence on our product and overall venture development
- In this key role, you will be responsible for identifying and driving the resolution of product issues through close collaboration with the tech, climate and customer success teams, while ensuring continuous and up-to-date communication with customers
- Resolve known issues using Knowledge Base articles and other resources like solved customer incidents, documentation, and wikis, including root cause analysis, offering solutions, ensuring customer satisfaction, adhering to Support contract SLAs and engaging in continuous learning and knowledge sharing
- Resolve support tickets, troubleshooting issues, and ensuring customers smoothly navigate their decarbonization process, regularly updating them on ticket status, product updates, enhancements & more
- Cover real-time channels (like Intercom) for customer support, reporting development errors & contributing to Knowledge Management
- Build scalable support processes and creating documentation, FAQs, and knowledge base articles for customer self-service in collaboration with the our sales, product, CS & tech teams to increase the Customer Support excellence
- Use your Project Management skills to monitor and track project timelines, milestones, and deliverables
- Collaborate with the product development team to identify and communicate recurring issues or product enhancements based on customer feedback
- Act as a link between customer facing roles and Product & Tech teams, communicating technical information in a clear and understandable manner to both technical and non-technical users
Our take
Conflicts in the 2020s and climate change are challenging energy companies, leading to an unprecedented demand for more commitment to renewable raw materials from all stakeholders. For companies, this means it is now no longer a luxury to save CO2 emissions where possible.
Cozero is a software company that creates products to fit that need. The startup was founded to enable companies to effectively decarbonise and it differentiates itself from competitors by framing these CO2 savings in the language of business - each measure details CO2 saved per Euro invested.
With over 70 enterprise customers, the company's next steps will involve accelerating its international expansion and advance its Climate ERP solution. Having already helped cut Vodafone's media carbon footprint by a third, the company is well set for even greater success as it continues to grow.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Apr 2024
$7.5m
SERIES A
Total funding: $7.5m
Company benefits
- VSOP: As a valued team member, you'll have the opportunity to join our VSOP pool, allowing you to share in the company's financial success
- 27 days of vacation: We offer 27 days of paid time off on top of national holidays, no matter where you are based
- Flexible working hours: Trust is the backbone of our culture, so you have the autonomy to set your own work hours. We recognize that work-life balance varies for each individual, so you are encouraged to adjust your schedule to suit your personal needs, whether that's spending time with family or focusing on your health and well-being
- Learning budget: You will have a budget of EUR 500 per year to allocate towards any learning and development activities of your choice. You have the freedom to select whatever you believe is best for your growth
- Work from home budget: You will receive a one-off payment of EUR 500 to purchase any equipment you need for your remote office. We provide you with a Mac
- Work from anywhere: We fully embrace remote work and its flexibility. However, we must adhere to the tax regulations specific to each country
- In-person Gatherings: There's nothing like in-person connections to boost team spirit. That's why we organize two types of gatherings: company-wide events twice a year and team-focused meetups twice a year
Company HQ
Prenzlauer Berg, Berlin, Germany
Leadership
Fabian Schwarzer
(Co-Founder & COO)Previously a Senior Consultant at Roland Berger.
Helen Tacke
(Co-Founder & CEO)Preciously a Partner at a family office investment fund. Also previously Co-founded VEECEE, a networking platform for Venture Capitalists.
Tiago Taveira
(Co-Founder & CTO)8+ years experience as a Full-Stack Developer and Product Manager prior starting Cozero.
Salary benchmarks
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