Customer Success Engineer, Cozero
+ Virtual Stock Option Plan
Emissions tracking & reductions software
Open for applications
Emissions tracking & reductions software
21-100 employees
Open for applications
+ Virtual Stock Option Plan
21-100 employees
Company mission
To facilitate the transition to a low-carbon economy. In the fight to reverse climate change, Cozero aims to be the most vital tech enabler in the world’s transition to an economy of sustainable value creation.
Role
Who you are
- You are excited about building an economy where every company creates an impact for a sustainable world and empowering companies to decarbonize and boost their business performance
- You like using your technical skills in a product-minded way to problem-solve and communicate complex solutions clearly
- You're committed to using your technical expertise to provide timely, effective support, ensuring a positive customer experience
- Your passion for climate action drives your dedication to helping customers achieve their sustainability goals, making a real impact through technical expertise
- You are detail-oriented with the ability to prioritize and manage multiple tasks simultaneously
- You enjoy working independently and collaboratively in a fast-paced environment
- Experience in a B2B SaaS technical support role in a fast-paced startup environment
- Customer-focused attitude with a commitment to delivering high-quality support
- Strong troubleshooting and problem-solving skills
- Proven project management skills - monitoring progress, meeting deadlines and coordinating with cross-functional teams
- Excellent interpersonal and collaborative communication skills, adept at conveying complex topics to diverse audiences
- You are fluent in German and English
- Bonus if you have familiarity with carbon accounting, sustainability, or related fields
- Proficient in programming languages (e.g. Python)
- Ability to setup and troubleshoot ETL processes
- Experience working with SQL databases
- Familiar working with support/ticketing systems (e.g. Intercom)
- Technical proficiency and the ability to troubleshoot software-related issues
What the job involves
- In this key role, you will be responsible for identifying and driving the resolution of product issues through close collaboration with the tech, climate and customer success teams, while ensuring continuous and up-to-date communication with customers
- Resolve known issues using Knowledge Base articles and other resources like solved customer incidents, documentation, and wikis, including root cause analysis, offering solutions, ensuring customer satisfaction, adhering to Support contract SLAs and engaging in continuous learning and knowledge sharing
- Resolve support tickets, troubleshooting issues, and ensuring customers smoothly navigate their decarbonization process, regularly updating them on ticket status, product updates, enhancements & more
- Cover real-time channels (like Intercom) for customer support, reporting development errors & contributing to Knowledge Management
- Build scalable support processes and creating documentation, FAQs, and knowledge base articles for customer self-service in collaboration with the our sales, product, CS & tech teams to increase the Customer Support excellence
- Use your Project Management skills to monitor and track project timelines, milestones, and deliverables
- Collaborate with the product development team to identify and communicate recurring issues or product enhancements based on customer feedback
- Act as a link between customer facing roles and Product & Tech teams, communicating technical information in a clear and understandable manner to both technical and non-technical users
Our take
Conflicts in the 2020s and climate change are challenging energy companies, leading to an unprecedented demand for more commitment to renewable raw materials from all stakeholders. For companies, this means it is now no longer a luxury to save CO2 emissions where possible.
Cozero is a software company that creates products to fit that need. The startup was founded to enable companies to effectively decarbonize. The startup differentiates itself from competitors by framing these CO2 savings in the language of business - each measure details CO2 saved per Euro invested.
The startup’s next steps will involve using funding to accelerate platform expansion internationally and drive multiple integrations with all types of business software and accounting tools. The more data the platform can touch, the more powerful a tool it will provide.
In the future, Cozero could become a part of company efforts to meet increasingly tight emissions regulations. However, in order to do that, it must be able to prove it can meet the high standards of climate auditors - no mean feat, but one that Cozero believes its data-first approach can resolve.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
60% female employees
-6% employee growth in 12 months
Company
Funding (1 round)
Apr 2024
$6.8m
SERIES A
Total funding: $6.8m
Company benefits
- Working at an early stage and fast-paced startup such as Cozero means that all your contributions will have a direct impact on the product and by extension on lowering the carbon emissions of companies
- As one of the first hires of the company, you will also be able to grow together with us and be a very influential part of the company. We are an open-minded team that works closely together in a non-hierarchical manner
- You would join us in our beautiful office in the heart of Berlin, and we offer the flexibility of working from home.
Company values
- Live by radical candor - We believe in direct and honest communication - with empathy and the best intentions for each other. We care about building trust and nurturing a growth mindset.
- Lead with ownership - We trust every team member to take on responsibility and follow through to achieve extraordinary results for Cozero.
- Bias for intentional action - We optimize for fast execution while considering the relevance of results and the impact on the outcome.
- Passion for sustainability - We are a for-purpose business and our decisions are aligned to improve corporates’ environmental performance and thus, maximizing our impact on reversing climate change.
- Collaborate and include - We believe in collectivism and that the greatest results and joy in working life stem from diverse teams working together in an environment of disagreement, alignment, commitment - and appreciation of each other’s contributions to that process.
Company HQ
Prenzlauer Berg, Berlin, Germany
Articles
Leadership
Fabian Schwarzer
(MD)Previously a Senior Consultant at Roland Berger.
Helen Tacke
(MD)Preciously a Partner at a family office investment fund. Co-founder of VEECEE, a networking platform for Venture Capitalists.
Tiago Taveira
(CTO)8+ years experience as a Full-Stack Developer and Product Manager prior starting Cozero
Salary benchmarks
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