Manager of GTM Business Operations, BigCommerce
$96.4-163k
Open SaaS ecommerce platform
Be an early applicant
Open SaaS ecommerce platform
1001+ employees
Be an early applicant
$96.4-163k
1001+ employees
Company mission
To help merchants sell more at every stage of business growth, from small startups, to mid-market businesses, to large enterprises.
Role
Who you are
- A successful candidate will combine years of operational experience and business acumen with a determination to drive meaningful organizational change
- 7+ years operations experience, preferably at a SaaS, eCommerce or other subscription based company supporting GTM functions
- 3+ years management experience
- Bachelor’s degree or equivalent experience, MBA preferred
- Demonstrated success with end-to-end process design, rollout, and project management
- Technically-savvy, experience with spreadsheet software and interpreting business intelligence reports
- Familiarity with Salesforce.com, Marketo, and other business applications a plus
- Proven record using operations expertise to drive productivity, growth and profitability in a dynamic organization
- Skilled in process improvement, optimization, and problem-solving to drive efficiency
- Systems-thinker, focused on creating systematic, lasting solutions rather than relying on intent alone
- Ensures every detail aligns with broader objectives for precision and impact
- Change agent that drives measurable, positive change by turning ideas into action
- Measures success through data and quantifiable results
- Brings expertise in Sales and Marketing, especially within B2B environments
What the job involves
- As the Manager, Business Operations you will be responsible for designing and implementing processes that enable efficiency and effectiveness of GTM functions across multiple business teams
- In close collaboration with departmental operations leaders, you will be tasked with critically examining existing business processes and interface points between teams
- Where mature processes do not exist, have not been implemented, or have proven unsuccessful, your responsibility is to design, test, implement and drive adoption of stable processes that will scale with our growth
- Assess, map, and analyze all sales related business processes to identify risks, optimize outcomes, and implement process improvements to drive results
- Evaluate and prioritize initiatives by assessing their impact on customers, prospects, and overall business performance
- Develop and implement robust control mechanisms to detect, prevent, and mitigate risks effectively
- Foster transparency and alignment by creating visibility across Sales, Marketing, Success, Partner, and Finance functions on processes and performance metrics impacting their teams
- Champion continuous improvement efforts to enhance operational efficiency and ensure compliance with established processes
- Design and implement scalable processes to support and accelerate revenue growth initiatives
- Oversee and optimize lead handoff processes across Sales, Marketing, and Partner functions, ensuring consistency, quality, and accountability
- Document business requirements and standard operational procedures and maintain an updated library of all documentation
Our take
SaaS eCommerce platform BigCommerce is taking full advantage of the recent shift towards online shopping with its software that helps businesses of all sizes build and run eCommerce sites. Aside from providing a template for stores with functions including shipping and payment tracking, it also provides tools to cross-sell on other markets such as Amazon.
BigCommerce competes in this space with Shopify, another major eCommerce provider. While both companies have their adherents, BigCommerce's competitive advantage is in the sheer range of built-in features provided to its customers and the transparency of its pricing structure. While it can be more complicated to learn its flexibility is prized by the customers who have mastered its features. These include major brands such as Ted Baker, Skullcandy and Burrow to name just a few.
BigCommerce went public in 2020 with a valuation of almost $7 billion. Since then it has expanded aggressively into Europe and the Latin American market, including closing partnerships which enable BigCommerce vendors to sell on Mercado Libre. It is currently focusing on developing its enterprise offering as part of a shift towards profitability rather than continued market expansion as it seeks to navigate through the tricky economic situation for global eCommerce retailers in 2023.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2018
$64m
SERIES F
May 2016
$30m
SERIES E
Total funding: $219.2m
Company values
- Customers First: Our company exists to help merchants sell more. We make every decision and measure every outcome based on how well it serves our customers
- Think Big: Being the world's leading commerce platform requires unrivaled vision, innovation and execution. We never settle. We challenge our ideas of what’s possible to better meet the needs of our customers
- Make a Difference Every Day: We constantly push ourselves to be our best. We focus on solutions and arrive every day inspired to make an impact through our talents, passion and hard work
- Team on a Mission: BigCommerce is made up of amazing individuals, but it’s only through teamwork that we achieve greatness. We’re committed to helping our customers by working together with equal parts humility and ambition
- Act with Integrity: We’re honest, transparent and committed to doing what’s best for our customers and our company. We openly collaborate in pursuit of the truth. We have no tolerance for politics, hidden agendas or passive-aggressive behavior
Company HQ
Four Points Centre, Austin, TX
Articles
Leadership
Brent Bellm
(CEO, not founder)Before taking the role of CEO at BigCommerce in 2015, they were the COO at HomeAway and VP Global Product for PayPal.
Diversity, Equity & Inclusion at BigCommerce
- We foster a culture that encourages the inclusion of every employee by celebrating our individuality and our common values that bring us together. We strive to create an environment in which all employees can bring their whole, best, authentic selves to work and for everyone to feel a sense of acceptance and encouragement to come as they are
- Our differences make us unique and create the diversity we value. We commit to creating an environment where each of us is treated with response and dignity and the expression of each individual's perspective, thoughts and ideas is encouraged
- Greatness is inherent in all people, no matter their demographic background or personal experiences. We will take action to ensure that every individual has an equal opportunity to grow and achieve their maximum potential
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