Database Escalation Engineer, ServiceNow
Federal
More information about location
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
More information about location
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
- 4+ years of experience supporting production databases with Performance Tuning, Query Optimization, and analyzing query execution plans for Postgres/MySQL/MariaDB
- 4+ years of experience with performance and stress testing tools and approaches for driving realistic customer simulations in large datasets for Postgres/MySQL/MariaDB environment
- In-depth knowledge of running profile and tracing tools in the Database and Linux layer, like perf, gprof, valgrind, strace, flamegraph
- Experience supporting or testing large-scale web-based distributed applications such as Apache/Tomcat, and WebSphere in a Linux environment
- Experience supporting applications on a SaaS, PaaS Cloud Infrastructure product/solution
- Proven experience with concurrency, multithreading, and distributed system architectures
- Exposure to the Linux platform at the sysadmin level. RHEL certification preferred
- Strong problem-solving and analytical skills with an aptitude for learning new technologies, developing and deploying mission-critical software
- Eagerness to learn everything about the ServiceNow Platform
- Supporting federal customers on the isolated stack and being on-call weekly for support 24x7 on a rotation basis
- Working as a team lead and reviewing Postgres source code and GDB knowledge is a plus
What the job involves
- This position will include supporting our US Federal and Public Sector customers
- In this role, you will be part or our SWAT (Software Action Team) that ensures the production reliability and scalability of our customer application(s) and infrastructure services from an operations perspective
- Our engineers are responsible for restoring database/application services, guiding SRE and CS operations on any database-related issues, working with development on database defects and migrations, and strategizing the scaling of the ServiceNow platform
- The ideal candidate for this position is a software engineer with a strong background in database technologies, performance analysis of databases and RHEL, and strong troubleshooting skills
- The candidate must have a passion for chasing issues of complex systems running under dynamic, real-world loads
- You will work in a fast-paced, innovative environment that allows direct influence on the organization and all our customers
- In this role, you will support the database infrastructure by learning the Java-based platform from end to end
- Become an SME in production triage, gain broad knowledge across ServiceNow's applications, JDBC, and Java codebase relevant to the database query generation, and work with all the groups within ServiceNow, especially Engineering/Operations
- Learn how to identify bugs and solve challenging DB performance issues quickly. SWAT provides an excellent opportunity to learn and grow as a well-rounded problem and performance analyst
- Develop automation tools to facilitate and improve day-to-day operations, like Ansible and scripting in Python/Ruby
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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