Senior Customer Success Manager, Choco
GER
More information about location
3-5 days a week in office
Enabling a sustainable food system
Be an early applicant
Enabling a sustainable food system
201-500 employees
Be an early applicant
More information about location
3-5 days a week in office
201-500 employees
Company mission
Choco's mission is to lead a change in one of the oldest industries on the planet.
Role
Who you are
- 4+ years of experience in an externally-facing project management or customer success role
- Experience managing complex, enterprise accounts
- You have a strong work ethic with the motivation to always improve and grow for yourself and the team
- You have a can-do attitude, are willing to roll up your sleeves, and get things done
- You are an amazing relationship builder and natural communicator who is comfortable articulating complex technical solutions to internal and external stakeholders
- You are able to understand a problem, get to the crux of an issue quickly, and implement solutions proactively
- You have strong attention to detail, set, and maintain high standards
- You are a huge team player and have a team-first mentality
- Fluent German communicator (written & spoken)
What the job involves
- Our Customer Success team at Choco strives to deliver value to distributor throughout the partnership lifecycle, starting from setting up every partnership for success all the way to long-term growth
- We are responsible for digitising food service distributors with our AI technology and digital ordering solutions
- With Choco AI, voicemail, email and SMS orders are automatically processed into a vendor’s system within seconds allowing them to run a more profitable and less wasteful business. We are now looking for a working student to support us in making our AI technology even more efficient and transform our vendors’ operating processes
- Manage and own the execution of premium supplier distributor, being directly responsible for the revenue generated from each deal
- Take ownership of our enterprise accounts in the German market
- Support account executives as they enter the negotiation stage and take ownership of the relationship once commercial agreements have been signed; you will be the daily point of contact to set up the partnership for success
- Prepare and lead trainings for new partners to ensure a seamless onboarding process
- Spend 1-2 days on site with vendors as they launch our Choco AI proposition and ensure their team is fully equipped to integrate the product into their daily operations
- Upsell new propositions and agree on contract renewals with your existing portfolio of partners
- Liaise between your partners and cross-functional internal teams, such as integrations, to ensure timely delivery of our solutions according to our partners’ needs
- Share vendor learnings and feedback with the product and marketing team to help drive activities toward acquisition and engagement
Our take
The restaurant industry has seen vast technological innovations throughout the last decade, yet the state of supply chain ordering and administration does not reflect this. Restaurants are still using archaic paperwork to order from suppliers, and this has the tendency to become clunky, inaccurate, and result in food waste. Choco exists to improve this situation by connecting restaurants and suppliers through its food ecosystem management software.
Choco isn't the only company to notice the potential for disruption in this space, but it has taken a unique approach by providing bespoke inventory applications and analytical tools to both restaurants and suppliers. It has a large and rapidly growing userbase and its supply chain now links more than 30,000 businesses, with more than £1.2 billion in goods traded on its platform.
Choco raised large amounts of capital in several funding rounds and achieved unicorn status with a valuation exceeding $1 billion. It has eyes on expansion, currently working with clients across the U.S. and Europe but planning to begin operations in South America, the Middle East, and Asia in the near future.
Steph
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Employee endorsements
Hard working team
"An incredible operations team who works hard every single day. They build genuine relationships with every interaction they make. So blessed to be..."
Funding (last 2 of 6 rounds)
Feb 2023
$26.1m
LATE VC
Dec 2022
$34.5m
LATE VC
Total funding: $335.3m
Company values
- Team
- Ownership
- Focus
- Understanding
Company HQ
Kreuzberg, Berlin, Germany
Articles
Leadership
Daniel Khachab
(CEO)Experienced as Global Venture Development Manager and CEO of Rocket Internet SE. Co-founded Choco as CEO in 2018.
Julian Hammer
(CMO)Before co-founding Choco freelanced in product & marketing with Ace & Tate, BuzzHire and UpLabs. Before that was Senior Venture Associate with EPIC Companies and the Head of Marketing Intelligence for Global Savings Group.
Salary benchmarks
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