Senior Site Reliability Engineer, Fetch
+ Equity
Mobile shopping and rewards platform
Be an early applicant
Mobile shopping and rewards platform
501-1000 employees
Be an early applicant
+ Equity
501-1000 employees
Company mission
To help reimagine what shopping looks like.
Role
Who you are
- 1+ year(s) of experience in a software development-oriented role (e.g. Software Engineer, DevOps Engineer, Site Reliability Engineer)
- Experience with one or more high-level programming languages (e.g. Java, Python, Go, C/C++)
- Experience with cloud infrastructure (AWS strongly preferred)
- Experience with containerization technologies (Docker, Kubernetes preferred)
- Experience building CI/CD pipelines
- Experience with Unix/Linux operating system internals and networking
- Experience with analyzing and troubleshooting systems
- Experience monitoring and supporting microservice architectures
- Bachelor's or higher degree in Computer Science, related technical field, or equivalent practical experience
Desirable
- Experience designing, analyzing, and troubleshooting distributed systems
- Experience designing and developing software oriented towards systems or infrastructure automation
- Experience implementing observability stack in an AWS multi-account environment
- Experience with the technical interview process for evaluating and hiring of candidates
- Experience with growing and mentoring other engineers in a team setting
- Ability to debug/optimize code and automate routine tasks
- Systematic problem-solving approach, coupled with effective communication skills and a sense of ownership and drive
What the job involves
- The Site Reliability Engineering (SRE) team combines software and systems engineering to build and run distributed, fault-tolerant systems at scale
- SREs ensure that Fetch’s services — both our externally visible and internally critical systems — have reliability and uptime appropriate to our users’ needs
- In addition, we keep an ever watchful eye on system capacity and performance
- We’re proud to be our engineers’ engineers, and much of our software development focuses on optimizing existing systems, building infrastructure, and eliminating work through automation
- Fetch’s culture of diversity, intellectual curiosity, problem solving, and openness is key to our success
- Our organization brings together people with a wide variety of backgrounds, experiences, and perspectives
- We encourage them to collaborate, think big, and take risks in a blame-free environment
- We promote self-direction to work on meaningful projects, while we also strive to create an environment that provides the support and mentorship needed to learn and grow
- Engage in and improve the whole lifecycle of services - from inception and design, through deployment, operation, and refinement
- Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning, and readiness reviews
- Maintain services once they are live by measuring and monitoring availability, latency, and overall system health
- Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity
- Practice sustainable incident response and blameless postmortems by participating in the on-call rotation
- Build and support AWS multi-account and multi-region infrastructure using a mix of managed services (e.g. S3, Lambda, RDS, etc.) and containerized infrastructure (e.g. EKS, ECS)
- Grow the SRE team by mentoring engineers and participating in the hiring process
Our take
Leading mobile shopping and loyalty platform Fetch has seen explosive success in recent years. Its concept is simple: users receive spendable points in exchange for scans of their shopping receipts.
The app has tens of millions of daily active users with even more downloads, and has seen impressive growth, having now reached 'unicorn' status twice over. This should come as no surprise. Brand reinforcement is crucial to customer retention and acquisition - but it is harder than ever, with the fragmentation of choice on the market and the declining efficacy of marketing. So material loyalty benefits are likely to prove a crucial tool in creating and leveraging a strong customer base.
Whilst Fetch faces competition from similar receipt-scan rewards platforms like ReceiptPal and Ibotta, it grew into a profitable company in late 2023. It is using its most recent Morgan Stanley-backed funding to aggressively add brand partners at a competitive pace and onboarding staff at a level that promises strong continued growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Employee endorsements
Flexible working
"I work unusual hours. I'm a night owl and hate mornings. I don't get any push back for working non-traditional hours."
Funding (last 2 of 7 rounds)
Apr 2022
$120m
SERIES E
Mar 2021
$210m
SERIES D
Total funding: $456.6m
Company benefits
- Stock Options: Fetch wants you to be on the rocketship with us! Options will give you the opportunity to share the excitement of the company growth and have your own stake in its success
- 401k Match: We match 100% of the first 3% of your 401K contribution
- Benefits for humans and pets: We offer comprehensive PPO and HDHP plans (Dental | Vision | Life Insurance) in addition to pet insurance, fully covered for the first pet. Our bereavement leave also includes our furry friends
- Continuing Education: Fetch provides up to $10,000 per year in education reimbursement support for any job-related courses/programs/certifications. You will also have access to Udemy, an online course provider with thousands of topics to discover
- Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. Current groups include Amplify BiPoC, Amplify Women, Amplify LBGTQ+, Amplify Family, and Amplify Veterans
- Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our End-of-Year break
- Robust Leave Policies: Whether it’s for you or a loved one, Fetch offers generous leave time for various health and personal needs that take you away from work. Our parental leave policy provides 18 weeks of paid time off for primary caregivers, 12 weeks for secondary caregivers, and the option to create a flexible return to work schedule in the last few weeks of leave
- Wellness Program: Utilize these tools and resources to bring your best self to work each day
- Wellness coach on staff to help you create goals, provide accountability and support you on your wellness journey
- Nutrition counseling through Charge Nutrition
- Gympass membership to access in-person gyms, virtual workout classes, meditation apps, and much more
- Employee Assistance Program (EAP) provides no cost, confidential resources and services to help navigate life's many changes and challenges
- Hybrid Work Environment: Collaborate with your team in one of our stunning offices in Madison, Birmingham or Chicago 1 - 2 times per week. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home
- Social Impact Efforts: Take part in volunteer events or donate to your favorite organizations through BrightFunds
Company values
- Speed
- Trust
- Action
- Diversity
Company HQ
Madison, WI
Articles
Leadership
Wes Schroll
(CEO)Founded Fetch while in undergrad at UW-Madison and grew the company into the nation's No. 1 rewards app, connecting millions of consumers with their favorite brands.
Tyler Kennedy
(VP of Operations)Studied Business Administration at the University of Wisconsin-Madison. Founded his first company, a yacht detailing company, when they were only fourteen.
Diversity, Equity & Inclusion at Fetch
Shonita Torry, SHRM-CP (Diversity, Equity, Inclusion, & Belonging Specialist )
- Diversity, Equity, Inclusion, and Belonging are key areas of focus for Fetch as we grow.
- As we build a more DEIB focused organization it is every one of our jobs to become more inclusive in our thoughts, speech, decisions and actions.
- Diversity. The presence of a multitude of demographic differences within our teams.
- Equity. Promoting fairness while acknowledging the different needs of individuals within our organization as they pertain to our internal processes and procedures.
- Inclusion. Our focus on our employees' feeling they are respected, have agency and are able to participate and achieve to their goals.
- Belonging. The sentiments and feelings of psychological safety and support when inclusion is realized. Belonging occurs when there is an acceptance of individuals regardless of their intersections of identity.
- Our objective is for people of all identities to be included and represented across our organization. We practice inclusion and representation by amplifying voices, creating and maintaining respectful relationships, and cultivating an equitable workplace and community for all.
- To accomplish this objective, we've implemented New Hire INCLUSION orientation on day one.
- "My personal belief is that when a company leads with INCLUSION first, then Diversity, Equity, and Belonging will organically grow. This is what we are creating at Fetch - a CANVAS of INCLUSION. You get to help paint on this canvas." Shonita Torry SHRM-CP, DEIB Specialist
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