Senior Product Manager, Dialpad
Platform & Agentic Integrations
CA$140.5-177.3k
AI-powered cloud communications platform
Be an early applicant
AI-powered cloud communications platform
1001+ employees
Be an early applicant
CA$140.5-177.3k
1001+ employees
Company mission
To completely transform the way the world works together.
Role
Who you are
- 5+ years of product management experience, ideally in platform, developer products, APIs, integrations, or enterprise SaaS
- Strong understanding of developer-facing concepts such as APIs, webhooks, authentication, and integration architecture
- Experience building or scaling platform products that enable internal teams, partners, or customers to extend core product capabilities
- Ability to operate across both strategic and deeply technical problem spaces
- Strong product judgment around platform usability, scalability, and tradeoffs
- Experience working cross-functionally with engineering, design, QA, GTM, support, and external partners
- Comfort in ambiguous, fast-moving environments where priorities shift quickly and company-level priorities must be translated into product decisions
- Excellent written and verbal communication skills
- Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply
What the job involves
- Dialpad is looking for a Senior Product Manager to lead Platform & Agentic Integrations. This role sits at the intersection of our Developer Platform, agentic ecosystem, and third-party integrations, owning the primitives, APIs, connectors, and platform capabilities that let Dialpad AI Agents connect to external systems and take action. The role includes ownership over Dialpad's APIs, webhooks, events, MCP, custom connectors/actions, and platform integrations such as Microsoft Teams
- You will define how customers, partners, and internal teams extend Dialpad through a scalable integration platform. That includes making it easy to connect third-party systems, expose Dialpad capabilities programmatically, and support the company’s top priority: Agentic AI
- Own product strategy and roadmap for Platform & Agentic Integrations, including public APIs, webhooks/events, MCP capabilities, custom connectors/actions, and connector management experiences
- Define the platform primitives that let third-party developers and customers hook into Dialpad events, observe agent outcomes, and create or manage AI Agents programmatically
- Drive the evolution of Dialpad MCP and related ecosystem capabilities, including support for public APIs in the public MCP server, internal MCP use cases, and bring your own MCP workflows
- Lead product development for custom connectors and actions, enabling admins and conversation designers to configure their own APIs directly in Dialpad for use by AI Agents
- Build the platform and management experiences needed to scale agentic integrations, including connector discovery, connection management, testing/observability, and self-service tooling
- Partner closely with engineering, design, QA, support, solutions, and GTM teams to ship reliable, secure, scalable platform capabilities and integrations
- Work across classic and agentic integration surfaces to ensure platform changes support both current product needs and future AI-native workflows
- Help define how Dialpad scales integrations through a combination of in-house development, IPaaS/Membrane, customer-built integrations, and low-touch partner models
- Set vision, strategy, and priorities for Platform & Agentic Integrations
- Write crisp product requirements and drive execution from discovery through launch
- Partner with engineering on platform architecture and tradeoffs across MCP, APIs, event systems, and integration infrastructure
- Prioritize roadmap investments across platform improvements, ecosystem scale, and high-impact integration opportunities
- Define customer and admin experiences for connector setup, configuration, management, and troubleshooting
- Partner with internal agentic teams to ensure the integrations platform supports the company’s highest-priority AI use cases
- Use customer feedback, field input, platform usage, and business context to make prioritization decisions
- Coordinate launches with GTM, PMM, support, and enablement teams
- Drive platform quality through clear definitions of reliability, observability, security, and supportability
Our take
Dialpad offers an AI-driven cloud communications platform for business teams. It was founded to streamline communications across entire businesses with a fast set-up and hassle-free deployment.
As well as hosting in-house video, meet and text communications with automated note-taking and transcription, the platform also features AI-powered customer service, sales and voice intelligence insights. Dialpad has impressed customers such as Asana, Stripe, TED and Uber with its smooth integration capabilities with co-working platforms like Slack, Google Workspace, Salesforce CRM and Microsoft Teams.
The Unicorn company's funding has been heavily invested in the continued R&D of AI technologies, delivering numerous industry-first features. Dialpad has also expanded globally, opening offices in Europe and Asia and extending its global footprint via additional investments internationally. In 2026, it released its Agentic AI platform, which will help businesses to tailor and fine-tune their agentic AI capabilities, indicating that its doubling down on this sector of its business.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Dec 2022
$50m
LATE VC
Dec 2021
$170m
LATE VC
Total funding: $450m
Company benefits
- Company stock options
- Continued education stipend
- Cell phone, home internet, and gym membership stipend
- Work from home opportunities
Company HQ
San Ramon, CA
Leadership
Craig Walker
(Founder & CEO)Having studied Law at UCB, Craig worked as an Attorney for Brobeck Phleger & Harrison, before moving to General Counsel at TeleSoft Partners. He spent almost 4 years at Google Ventures before founding Dialpad in January 2011.
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