Senior Customer Engineer, Builder.io
€120-160k
OTE
+ Equity
Visual building no code platform
Open for applications
Visual building no code platform
101-200 employees
Open for applications
€120-160k
OTE
+ Equity
101-200 employees
Company mission
To enable teams of all sizes to drag and drop to create, test, and optimise lightning-fast digital experiences.
Role
Who you are
- Strong Front-End Engineering Experience
- 6+ years of experience with HTML, CSS, JavaScript, and modern front-end frameworks such as React, Vue, Angular, or similar. You have a track record of delivering scalable, maintainable front-end solutions in production environments
- Enterprise Implementation Experience
- Experience leading technical implementations for enterprise customers, including discovery, solution design, onboarding, troubleshooting, and adoption. You are comfortable working with both hands-on engineers and executive stakeholders
- Headless and Composable Architecture Knowledge
- Deep familiarity with APIs, GraphQL, CMS integrations, design systems, component-based architectures, and enterprise-scale content workflows
- AI and Workflow Fluency
- Experience working with AI-powered development workflows, prompt-based systems, or LLM-enabled products. You can help customers move beyond experimentation and understand how AI can fit into real production workflows
- Customer-Facing Technical Judgment
- Strong ability to explain complex technical concepts clearly, guide customers through tradeoffs, and build trust with technical and non-technical audiences
- Problem-Solving Mindset
- A proactive and detail-oriented problem solver who can diagnose complex issues, identify root causes, and drive practical solutions across customer and internal teams
- Strategic Thinking
- Ability to identify patterns across customers, connect technical work to business outcomes, and turn customer needs into actionable feedback for Product, Engineering, and Go-to-Market teams
- Adaptability and Ownership
- Comfortable operating in a fast-moving environment with evolving products, priorities, and customer needs. You take ownership, communicate clearly, and continuously look for ways to improve the customer experience
What the job involves
- As a Senior Customer Engineer, you will play a critical role in guiding our enterprise customers through complex integrations and ensuring they extract the maximum value from Builder
- Leveraging your deep technical expertise, you’ll lead major projects, conduct advanced workshops, and provide tailored support for our largest and most strategic customers across the EMEA region. You will be instrumental in influencing our product roadmap, fostering customer success, and positioning Builder as a key partner
- Lead Enterprise Customer Implementations
- Own the end-to-end technical onboarding and implementation process for strategic enterprise customers, ensuring successful deployment, platform integration, and alignment to the customer’s business goals
- Drive Adoption and Long-Term Customer Value
- Partner with customers throughout the full lifecycle, from onboarding through expansion and optimization, to drive activation, sustained usage, and measurable business impact across technical and business teams
- Serve as a Senior Technical Advisor
- Act as a trusted advisor and subject matter expert on Builder’s platform, helping customers identify high-value use cases, apply best practices, and translate product capabilities into scalable implementation patterns
- Design and Deliver High-Impact Enablement
- Lead onboarding sessions, technical workshops, advanced trainings, executive briefings, and hands-on enablement engagements for audiences ranging from senior stakeholders to developers and working teams
- Own Advanced Troubleshooting and Technical Escalations
- Serve as an escalation point for complex technical issues, partnering with customers, Support, Product, and Engineering to diagnose challenges, unblock implementations, and deliver high-quality resolutions
- Influence Product and Technical Roadmap
- Synthesize customer feedback, implementation patterns, and emerging use cases across accounts, and partner with Product and Engineering to inform roadmap priorities, product improvements, and customer experience enhancements
- Develop Scalable Resources and Best Practices
- Create and improve enablement assets, documentation, playbooks, code samples, implementation guides, and repeatable frameworks that help customers adopt Builder successfully at scale
- Partner Cross-Functionally to Deliver Customer Outcomes
- Collaborate closely with Sales, Sales Engineering, Customer Success, Product, Support, and Engineering to ensure smooth handoffs, consistent customer experiences, and strong execution against strategic customer goals
Our take
All businesses, especially within commerce, rely on the constant evolution of marketing, content and visuals. Builder.io is a no-code platform for digital storefronts. The company is on a mission to make customers' lives easier by doing all of the coding work for them and providing an intuitive platform to design and publish content.
The key message from Builder.io is that anyone can be involved in the creation process, and those not equipped with all the skills shouldn’t have to miss out because of the complexities that go on behind the scenes. The company is home to a team of “Builders” who support the ongoing development of the Builder.io Platform, one that has drag and drop functionality and is easily integrated with customer software like Shopify.
Having received $20 million in funding in 2024, bringing their total to over $40 million, the company has created a really well-established platform and has managed to acquire a strong client base. It’ll be interesting to see how the company scales with new features and ventures, such as its AI agent for product, design and code - Fusion 1.0 - released in late 2025.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2024
$20m
EARLY VC
Oct 2021
$14m
SERIES A
Total funding: $37.3m
Company benefits
- Unlimited time off. 3 weeks is the minimum that we will ask you to take each year
- Quarterly mental health days. We shut down the whole operation 4 times a year to give our team a chance to rest and recharge
- Paid parental leave. 12 weeks of full pay for the birth and care of a newborn child, or for the placement of a child for adoption or foster care
- $500 home office reimbursement. Help get what you need to be comfortable working in a digital-first environment
- $500 annual learning & development budget. Feel supported and empowered to continue developing your skills
- Co-working space reimbursement. Work from any WeWork at anytime with an All Access pass, or reimburse up to $299/month at another local co-working space
- Health Insurance. 100% employer-paid premiums for medical, dental, and vision insurance for employees, and 50% covered for eligible dependents
- Additional Insurance. Builder covers your life insurance, short- and long-term disability, and you'll have access to supplemental benefits like accident and critical illness insurance
- 401k. Contribute to your financial future through our Guideline plan
- Real equity. We have a four year vesting schedule with a one year cliff. We also have a ten (10!!) year exercise window 🤯 (yeah, we're pretty stoked about it!)
Company HQ
SoMa, San Francisco, CA
Leadership
Steve Sewell
(Co-Founder & CEO)Previously CEO and Founder of Qanvis, Head of Product Development at PICT and Engineering Manager at ShopStyle, Inc.
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