IT Operations Analyst, Harvey

• Minimum 2+ years of IT support experience in a fast-paced startup or tech environment
• Strong troubleshooting skills with macOS, Windows, and mobile devices (iOS/Android)
• Experience with Google Workspace, Okta (SSO/MFA), Slack, and other SaaS tools
• A strong customer service mindset—friendly, patient, and proactive—with a relentless focus on quality of experience
• Familiarity with basic networking concepts (Wi-Fi, VPNs, firewalls, IP troubleshooting)
• Strong communication and stakeholder management skills, especially with non-technical teams
• Ability to thrive in a fast-paced, high-growth, and global environment

Desirable

• We’re seeking an IT Operations Analyst to join our Business Technology (BizTech) team and help deliver a seamless employee experience through hands-on IT support in our San Francisco office
• This role will be instrumental in ensuring our employees have the tools and technology they need to be productive, from their first day of onboarding through their entire lifecycle at Harvey
• You’ll handle employee onboarding, lifecycle tasks, and aid employees with technology issues and workplace technology (A/V)
• This is a role ideal for someone with past experience in a fast-paced environment who is ready to make an impact
• Create a great employee experience through hands-on IT support for employees in our San Francisco office
• Support onboarding and offboarding, including provisioning/deprovisioning accounts and setting up new hire equipment
• Troubleshoot employee problems with applications, laptops, access, peripherals, printers, video conferencing, and networking issues
• Assist with meeting room tech and corporate events to ensure smooth hybrid meetings and high-quality A/V experiences
• Manage user accounts, access, and security settings across Okta, Google Workspace, Slack, and other SaaS tools
• Maintain IT asset inventory and coordinate hardware repairs, upgrades, and procurement
• Assist with basic security best practices and help enforce IT policies
• Collaborate with the IT team on automation, documentation, and process improvements
• Identify and track recurring problems and their root causes, working with system owners to solve them permanently