Account Manager, HiBob
SMB
+ Company share options plan
2 days a week in office
A modern HR platform powering productivity, engagement, and retention
Posted today
A modern HR platform powering productivity, engagement, and retention
1001+ employees
Posted today
+ Company share options plan
2 days a week in office
1001+ employees
Company mission
To create a modern work experience that empowers organisations to be remarkable.
Role
Who you are
- We’re looking for a motivated and commercially minded Account Manager to join our SMB Customer Growth function at HiBob
- This role suits someone who enjoys building strong relationships, working with data to drive decisions, and managing a high-volume book in a structured, scalable way
- 1–3+ years of experience in SaaS New Business, Account Management, or Customer Growth, ideally within the SMB segment
- Experience managing a customer portfolio and driving commercial outcomes in a structured, autonomous way
- Strong commercial mindset with a track record of achieving upsell or New Business targets
- Familiarity with value-based or consultative selling methodologies (MEDDPICC experience beneficial but not required)
- Proficiency with CRM systems (Salesforce) and modern sales tools (e.g., Gong Engage, Sales Navigator)
- Highly organised with strong pipeline discipline and the ability to manage volume effectively
- Excellent communication and stakeholder-management skills
- Experience in HR tech is a bonus
- Self-motivated, proactive, and comfortable thriving in a fast-paced, high-growth environment
What the job involves
- As an Account Manager at HiBob, you’ll play a pivotal role in expanding our footprint within client organizations by strategically positioning the value of our suite of products
- In this role, you will manage and grow a regional portfolio of SMB customers, focusing on driving adoption, identifying expansion opportunities, and ensuring customers continue to gain measurable value from the HiBob platform
- You’ll collaborate closely with Customer Success Managers (CSMs) and Renewal Managers to support retention objectives, while taking the lead on identifying and progressing upsell and cross-sell opportunities.
- Manage an assigned portfolio of SMB customers, acting as a trusted commercial partner
- Identify customer challenges, align HiBob solutions to their goals, and uncover expansion opportunities
- Build and execute a territory plan to drive consistent portfolio growth and customer value
- Proactively identify and manage upsell opportunities across your book
- Recommend additional modules and capabilities that support customers’ evolving business needs
- Position HiBob as a long-term partner, demonstrating clear ROI and continuous product value
- Use AI-driven tools to prioritise outreach and automate engagement at scale (e.g., Gong Engage, LinkedIn Sales Navigator, ChatGPT)
- Maintain a structured sales process including pipeline management, forecasting, and deal progression
- Apply strong organisational discipline, including time blocking and structured follow-up processes
- Partner closely with CSMs and Renewal Managers to prepare for renewal cycles
- Support value positioning, risk mitigation, and customer readiness throughout the renewal process
- Provide account insights that help inform renewal strategy, uplift discussions, and retention planning
- Work with Legal, Finance, Product, Marketing, and CSMs to support customer needs and commercial motions
- Represent SMB customer feedback internally, advocating for improvements and product enhancements
- Use Salesforce and AI-powered insights to prioritise your focus, inform outreach, and forecast effectively
- Monitor usage trends, product adoption, and customer sentiment to adjust strategy and drive improved outcomes
Salary benchmarks
Our take
Developing and maintaining talent is a big challenge for companies that are scaling quickly. Hibob are trying to be one of the solutions.
There are an increasing number of startups attracting huge amount of investment and being pushed to scale their business fast, meaning the customer base for Hibob's services is big and growing.
Hibob have attracted high profile customers like Monzo, eToro, and Receipt Bank, which gives them great credibility for selling to other companies.
Hibob's recent acquisition of Cassiopeia - a Workplace Relationships Analytics Startup, will afford companies better insights to improve team communications and support flexible work models. Together, they wish to offer thousands of companies the tools they need to maximize the employee experience in our increasingly digital world.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Opportunities to learn
"When you first join you are put on a series of courses to learn, learn the culture, the product, how we interact with different departments and then..."
Funding (last 2 of 8 rounds)
Sep 2024
$150m
SERIES E
Sep 2023
$150m
LATE VC
Total funding: $715m
Company benefits
- Company share options plan
- Flexible hybrid working model
- Work from home allowance: to get your home office set up how you like it
- Volunteering days: Two days each year to support your community
- Employee referral program paying up to $2,500 for each successful referral
- Work from anywhere: Temporary remote work from anywhere in the world for up to two months (after six months of employment)
- Fun company and team social events (locally and virtually with our global teams)
- Bob Balance Days: A company-wide long weekend at the beginning of each quarter (four additional days of leave)
- Generous annual leave allowance
- Pension scheme or savings plan
- Birthday day off: Take the day off and receive a special gift
- Headspace subscription to help look after your mental health
- Cash allowance for health insurance
- Travel season ticket loan
Company values
- Bring me, win as we: When we come together as a global team, we can build something trailblazing. Every Bobber can show up as their authentic self, strengthening the connections in our village and having an exponential impact.
- Build the exceptional: Everyone contributes to building the exceptional at HiBob. We are leading the way in what a functional, flexible, and fun HR platform and mindset looks like.
- We do what we say: We are intentional and take pride in aligning our actions with our words. We deliver today on the promises we made yesterday. We actively use our product and seek to drive best practices.
- Trust and empower each other: Bobbers shine when those around them shine, too. We hire smart people who have the freedom to do their jobs in the best possible way.
- Interact with transparency and openness: Information is a resource to be shared, not a resource to be guarded.
- Grow through what we go through: We need to be agile and adapt. With every challenge and experience we go through, we learn, improve, and remain resilient.
Company HQ
London, UK
Articles
Leadership
Israel David
(Co-Founder & CTO)Previously SVP of Technology at Kenshoo, VP of IT Business Management at VMware, and VP/GM at 48Upper.
Ronni Zehavi
(Co-Founder & CEO)Previously co-founded Team8 and Cotendo. He also spent two years at Akamai Technologies as a Senior VP and GM of the Security Division.
People progressing
Joined HiBob in 2021 as SMB Customer Success Manager and grown to lead the Global SMB Account Manager team in the Customer Growth division, driving scalable growth and success with global customers.
Joined the CX team in 2018 and helped build the SMB CSM team as one of its first members. Has progressed through leadership roles and is now Head of SMB Customer Success, driving adoption & retention.
Joined as a Customer Success Manager in 2022 before moving to our Sales Engineering team after 18 months. Has since been promoted to Senior Sales Engineer, supporting our Partnerships team.
Diversity, Equity & Inclusion at HiBob
- Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we’re committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire. We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).
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