Associate Customer Success Manager, SchooLinks
SMB / Scale Team
More information about location
Career planning platform
Be an early applicant
Career planning platform
1001+ employees
Be an early applicant
More information about location
1001+ employees
Company mission
To transform school districts into talent pipelines.
Role
Who you are
- 2+ Years Professional Experience
- Experience in implementation and customer success for a SaaS company is a plus (ideally in the K12 or EdTech industry)
- Strong ability to multi-task and manage a large book of business
- Experience or Ability to work in a remote environment
- Strong interpersonal skills
- Project management skills (understand task dependencies/sequence and manage of tasks)
- Positive attitude - you can stay optimistic in high stress situations
- Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it
- Ability to close renewal agreements and multi-thread to discover expansion opportunities
- Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required
What the job involves
- We're looking for passionate, customer centric individuals to be the next Customer Success Managers
- We are looking for team members to support our smallest school districts across the country contributing to a collaborative team of CSMs
- Work in a collaborative team to meet onboarding, usage, and renewal targets for your portfolio of districts
- Onboard new districts by leading their project kickoff, data integration, and training sessions
- Assess usage, engagement, and outcome data to determine health and action needed at each of your districts
- Build and maintain director and executive level relationships at each of your districts
- Facilitate renewal process (quote, verbal approval, signature) for your districts
- Provide well-structured customer feedback to our Product Team, collected during the various customer engagements
- Continuously define, document problems and challenges faced by our districts
- Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools
Our take
SchooLinks provides a framework to help students figure out what careers might suit them - and how to get there - through a multitude of features from personality tests to financial aid calculators.
Founded in 2014, the company has grown its market position with an increasing number of customers, and continued to develop and improve both its features and integrations. For example, a partnership with Common App has enabled students using SchoolLinks to directly apply to over 900 higher education institutions with ease.
SchooLink's most notable competitor is Naviance, another company supplying college and career readiness tools, which has also seen significant progress in the market. That said, SchooLink's strong history of growth coupled with having substantial funding at its back should allow it to solidify its own place and capture further success moving forward.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
273% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2024
$80m
SERIES B
Mar 2021
$8.3m
SERIES A
Total funding: $90.6m
Company benefits
- Fully covered healthcare that includes vision, dental, and other perks, with partial dependent coverage
- Company sponsored 401k and up to 1% matching contributions
- (If you're on site in Austin) snacks and catered lunch at least once a week
- Asynchronous, results-first work culture
- 3+ Weeks PTO and 8 national holidays off
Company HQ
Govalle, Austin, TX
Articles
Leadership
Katie Fang
(CEO & Founder)Founded SchoolLinks soon after attaining a Bachelor of Commerce Degree in Finance at the University of British Columbia.
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