Lead Implementation Manager, Vitesse

• 4+ years’ experience of working within an Insurance, Fintech or Banking environment in a Project Management related discipline
• Must be highly analytical, organized and structured
• Excellent communicator. You should be a people person with a proven track record of establishing, building and maintaining strong, high value relationships
• A team player, with the ability to relate well with co-workers, customers, partners and other stakeholders
• Demonstrated ability to be proactive and self-driven, and at the same time flexible to the changing and evolving demands of the role
• A passion for start-ups with a mentality to get your hands dirty
• Working knowledge of Insurance industry processes, terminology and entities operating in the space
• A recognised Project Management qualification (eg Prince2 Foundation/Practioner) is considered desirable, but not essential
• Experience in the following is considered desirable:
• Working understanding of payments industry processes, systems, and regulation
• Working knowledge of common payment scheme messaging formats: SWIFT, SEPA, Faster Payments, ISO20022 and Domestic ACH systems in various territories
• Echnical understand of how API’s work

• In the role of Lead Solutions Manager, you will gain intimate knowledge of the way in which our clients interact with our product and be able to manage and support them in integrating with the payment service interfaces we expose
• You will work closely with internal subject matter experts including Sales, Operations and Product
• This role will sit in the Commercial team function, reporting into Head of Client Solutions and Delivery
• Work collaboratively with our Relationship Management and Business Development function to deliver against the revenue targets and objectives set for the project
• Actively manage and maintain communication with all stakeholders - client contacts, programme manager and other internal stakeholders during life cycle of implementation project. Keep everyone informed of progress at all times
• Managing all aspects of Implementation projects, applying your project management experience and knowledge of key principles and best practice to ensure successful outcomes for all stakeholders, whilst coordinating and supporting team members
• Maintain management information alongside the usual project control mechanisms – Project Plans, RAID logs, RAG status reports, Lesson learned logs. Report on active client implementations, their respective implementation stage and any tracked risks and issues
• Where appropriate work with the loss fund analysts within the team to identify the book value, location and market detail of an insurer’s loss funds (using insurer’s dataset or data obtained from other sources) and construct a suitable implementation plan according to our defined process to bring them into Vitesse
• Become Intimately familiar with the Vitesse payment service offering and how clients interact with the system to be able to provide comprehensive support to clients during their implementation projects and general set-up with Vitesse
• Develop a detailed knowledge of the connection methodologies we offer for clients to link their systems to ours for the presentation of claim payment requests – API, Batch, Host-to-Host
• Help develop and refine the implementation process to improve speed and efficiency of the implementation journey. Focus on minimising the time to revenue and suggest pathways or efficiency savings to champion this
• Provide mentorship to the more junior Solution Managers in the team, shadowing their assignments where required to ensure a consistent approach across the team to client engagements. Gain suitable knowledge and expertise of the environments within which we operate (e.g. Lloyds of London) and their ways of working. Understand the solutions that Vitesse offer in respect of this and the benefits and advantages therein

• 25 days Holiday per year (increasing by 1 day per years' service, up to 30 days) + Bank Holidays
• Hybrid working arrangements – minimum 2 days in the office, Tuesday - Thursday
• Contributory pension scheme
• Enhanced Parental leave
• Cycle to Work Scheme
• Private Medical Insurance with AXA
• Unlimited access to therapy sessions through our partner, Oliva
• Discounted Gym membership through Gympass
• Financial Coaching with Octopus Wealth
• 2 days of volunteering leave per year
• Sabbatical after 5 years’ service
• Life Assurance - MetLife (UK employees only)
• Ongoing Learning and Development to support you reach your career goals

Total funding: $127.6m

Vitesse is a payment business providing global payment services to a range of businesses. Operating on one of the largest domestic banking and payment networks in the world, Vitesse gives its customers direct access to over 180 countries' domestic payment networks and processes over $10B in transactions.