Strategy & Operations Manager, Eucalyptus

• You have at least combined four (4) years of experience across a high growth company startup/scale up (preferably D2C), as well as experience working in consulting or investment banking (MBB or bulge bracket investment bank preferred)
• You have built a team, managed people or delivered complex cross functional projects
• Expert problem-solver and detail oriented: You are not fazed by complex problems and are able to offer creative solutions. You think critically and troubleshoot effectively, whether it's resolving technical or operational issues. You know when to ask questions to clarify expectations. You are organised and take pride in the quality of your work. You can design and manage complex processes, follow guidelines, and ensure a high degree of accuracy in your outputs
• Strong communicator: You are able to align people around chaos using a variety of mediums from written, verbal, and visually. You are an effective active listener and are able to interact with stakeholders in a concise and effective manner. Comfortable with numbers and synthesising data into clear insights and opportunities
• Executional powerhouse: Strategy is simple, achieving it through flawless execution is what’s hard. Maintaining momentum will require good judgment and acting quickly within a fast-paced environment
• Patient-first: Possesses an entrepreneurial and ‘patient-first’ mindset, highly driven to reach the best clinical and experience outcomes for our patients
• Ownership mindset and a servant leader: You have a charismatic ‘can do’ attitude. You are motivated by impact and driven by wanting to help others. You go the extra mile to create outcomes for your team, stakeholders, and our patients. We’re still a small team and there will be blurred lines between roles. We will all need to pitch in to get the job done. This includes motivating the team, prioritising what will move the needle and being ready to help others, regardless of task or team
• Calm, collected and adaptable: You thrive in a fast-paced, chaotic, startup environment where you will need to balance quality with velocity and a MVP mindset. You understand how to to prioritise, manage multiple projects end to end and deliver growth results within a highly ambiguous environment
• Focussed on development: You foster a strong desire to learn and develop. You can easily adapt in a fast paced environment and consider every new experience as an opportunity to learn. You strive for excellence and constantly improve your abilities

Desirable

• We’re looking for our very own ‘smooth operator’ to lead the scaling and optimisation of one of our operations functions
• Operations can be messy and sometimes a quick-and-dirty solution is the right one. At other times, rigour is rewarded. As Operations Manager you'll analyse problems, design solutions and execute
• You'll spearhead one of our teams in the UK, such as Clinical Operations or Supply Chain, to scale a sustainable tele-health operation that is safe, efficient and ultimately drives positive outcomes for patients
• Drive the growth & development of key operations work-streams such as: clinical operations (prescribing & medical support), pharmacy fulfilment, supply chain, patient experience and new product development
• In operations we continually think about three things: cost, quality, and scale…
• Do our patients have the highest quality interactions every single day? Do we maintain our high safety standards as we grow? Are there ways to increase our efficiency and reduce cost of goods sold (COGS) while not compromising on quality or safety?
• Your work as Operations Manager will be to ensure we keep the lights on every day through mission-critical BAU in your team, combined with spearheading projects to improve the above three areas as we scale
• You’ll coordinate resources to focus on the most important problems, assess data & trends to get up the curve on what is happening, and help guide team members to execute
• Examples projects you could oversee:
• Design and roll out a management framework for our prescriber workforce to support a rapidly growing number of patient consultations
• Investigate feasibility and launch a new offshore medical support team to improve coverage inbound medical enquiries
• Run monthly operations P&L reporting and analysis with assessment on how to optimise COGS… then go do it! (negotiate contracts, hire new team members, source new suppliers etc.)
• Assess manual tasks that are driving yield loss for our patient-facing teams, and find simple technical solutions to improve hand-off of patient enquiries across functions
• Support the pharmacy team in building the fulfilment process for scale, to go from shipping hundreds of orders per day to thousands
• We’re growing quicker than expected…get stuck into hiring and head to our pharmacy for a day to help the team pack boxes!