Director of Engineering, Salesforce
Customer Identity and Data Graphs
$197.3-313.7k
World's leading CRM provider
Job no longer available
World's leading CRM provider
1001+ employees
Job no longer available
$197.3-313.7k
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- Educational Background: Bachelor’s or Master’s degree in Computer Science, AI, or a related field
- Professional Experience: 10+ years in engineering, with a significant focus on search technology, vector databases, data engineering, and AI/ML infrastructure
- Technical Proficiency:
- Deep expertise in Search Indices (e.g., Pinecone, Milvus, Redis)
- Experience with Workflow Orchestration tools like Airflow or dbt
- Strong programming skills in Python, Java, or Scala, and experience with data frameworks like Spark and Pandas/Polars
- Hands-on experience with Cloud Platforms (AWS, Azure) and modern data warehousing (BigQuery, Redshift, Data Cloud)
- Hands-on experience with the Salesforce ecosystem (Data360, Agentforce, Service Cloud, etc.)
- Customer-Centric Metrics: Understanding of Customer Identity Resolution, one to many metric reconciliation, and low latency data streams
- Soft Skills: Exceptional ability to communicate complex technical concepts (graph databases or event-driven architecture) to non-technical stakeholders
- Leadership Track Record: Proven experience managing engineering teams in a fast-paced, enterprise environment
What the job involves
- We are seeking an innovative and technically grounded Engineering Leader to spearhead the development of highly available data stores for application development
- In this role, you will be the primary architect and engineering leader for the highly available data graph powering personalized experiences and real-time data retrieval
- You will lead a specialized team of engineers to bridge the gap between raw data infrastructure and the intelligent, agentic systems that drive Customer Success
- Architect Customer-centric identity graphs: Design and implement views of user and customer-level insights
- Lead Data Development: Oversee the creation of the metrics and pipelines necessary for developing a critical suite of highly available metrics
- Team Leadership: Lead, mentor, and manage a high-performing team of engineers, fostering technical excellence and career growth
- Strategic Roadmap: In partnership with product managers, define the technical vision for customer data graphs, aligning product strategy with emerging technologies and technical feasibility
- Operational Excellence: Establish rigorous standards for data quality, latency, and on-time delivery to build trust in product.
- Cross-Functional Collaboration: Partner with Decision scientists, Data Scientists, Product Managers, and the other engineering leaders to translate complex business needs into scalable technical solutions
- Automation and Integration: Develop event-driven architecture to ensure lowest latency is available, and automate pipelines for data delivery
- You will play a pivotal role in building out Salesforce as an Agentic Enterprise. By building the components that power our agents, you are directly responsible for the operational efficiency and success of our internal stakeholders and global customers
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company HQ
SoMa, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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