Litigation Support Specialist, Steno
Salary: $20 - $25 USD per hour + Equity
Court reporting services
Be an early applicant
Court reporting services
201-500 employees
Be an early applicant
Salary: $20 - $25 USD per hour + Equity
201-500 employees
Company mission
To optimize the litigation experience with a revolutionary approach to deposition services created by attorneys, for attorneys.
Role
Who you are
- We’re looking for a highly organized individual who thrives in a busy, fast-paced environment--we know you’ve heard this before, but we’re not kidding
- We’re growing fast so we’re looking for folks who are excited to match pace and help us expand our litigation support services offerings
- If you are ready to hit the ground running and want to have a direct impact on the services we provide to our clients, then this role is for you!
- If a fast-paced environment that is equal parts challenging and rewarding doesn’t motivate you, then the operations team is probably not the right fit
- But if you thrive in a forward-thinking environment where you can use your knowledge of the legal industry to help change the support services landscape (and don’t mind facing new challenges), then you may just find the home you are looking for here
- Similarly, if you’re looking for a company that offers support, guidance, an abundance of killer giphys, and unlimited potential to grow into your best self, you can bet we’d love to have you too
- You have a legal/litigation support background, specifically in the preparation of legal documents for filing and for service of process
- You’re familiar with filing requirements and procedures for the California Superior Courts
- You have 2+ years of experience in either a customer service-oriented position or a position handling legal documentation
- You have experience eFiling documents with LegalConnect, GreenFiling or other eFiling portals
- You have experience with Legal CMS that facilitate service of process, court filings/copy jobs, and eFilings
- You’ve worked with legal support vendors, affiliates, and process servers for the fulfillment of service of process and court assignments
- You’re a natural communicator and feel comfortable interfacing with people in every level of an organization
- You have the ability to work though highly detailed processes at an efficient pace, staying organized
- You hold and maintain a CALSPro CCPS designation
- You have the desire to work with a fast-paced and quickly growing tech start-up and are enthusiastic about the opportunity for growth within the company
- You reside in California (preferably) or in a location operating in pacific time (required)
What the job involves
- We’re looking for a Litigation Support Specialist to join our winning team, which is revolutionizing the court reporting industry every single day
- We’re a diverse team from all over the country (and beyond) and we’re crazy about redefining the boundaries of an outdated industry
- Our Litigation Support Specialists are the driving force behind our Litigation Support team, ensuring client orders are fulfilled per service agreements, and supporting the rollout of new Steno product offerings across court filings, service of process, and document retrieval
- As a Litigation Support Specialist, you’ll review incoming customer requests for accuracy, answer customer questions, input orders into our database, dispatch assignments to the appropriate vendors, and communicate status updates throughout the lifecycle of client orders
- Enter and reconcile client and order information into our databases, including new assignments, updating documentation, status notifications, and closing orders
- Ensure the timely completion of customer orders assigned to you, meeting service level agreements
- Monitor and identify orders outside the service level and correspond with vendors to obtain updates
- Prioritize and monitor rush assignments for timely delivery and customer communication
- Maintain open lines of communication with customers, to address issues, order updates or new instructions
- Monitor jobs on multiple databases to ensure timely status and fulfillment
- Meticulously review customer submitted court documents in preparation for filing, service of process, or delivery for accuracy
- Review and acknowledge special instructions and/or additional customer requests and ensure that these are appropriately communicated to vendors
- Develop a solid understanding of filing and service of process requirements in the jurisdiction(s) covered
- Handle customer inquiries and escalations quickly, escalating to appropriate relationship owners when necessary
- Handle any vendor issues and questions relating to orders that are assigned to you
- Maintain accurate and concise notes of customer and vendor interactions
- Close and invoice customer requests
Our take
Steno is a court reporting agency that offers services to legal professionals, government agencies, and businesses. As a trusted partner, Steno allows law practices to streamline their operations and work more efficiently, all while maintaining the highest standards of accuracy and reliability in its reporting services.
Steno's services are tailored to cases that can take over a year to settle. One of the company's standout offerings is the 'DelayPay' product, which enables lawyers to defer payments for critical services such as court reporting, arbitration, videography, and interpreting until their cases are concluded.
Steno has experienced substantial progress over the past few years, with a growth rate that more than tripled in 2021 alone. Steno received $15 million in a 2024 Series B round as it begins to roll out its gen-AI-powered Transcript Genius, a tool for transcript analysis, indicating a culture of continued innovation.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
May 2024
$46m
LATE VC
May 2023
$15m
SERIES B
Total funding: $67.5m
Company benefits
- Health, Vision, & Dental Benefits for employees and dependents
- Wellness/Mental Health benefits for employees and families
- Flexible Paid Time Off
- Options of Equity
- Home office setup, and a monthly stipend to cover internet/phone
Company values
- Be Highly Reliable: You need simple scheduling, consistent reporting, and customer support anytime you need it, without fail. So that’s exactly what we deliver.
- Constantly Innovate: Whether we’re building a remote videoconferencing platform from scratch or developing a firm dashboard where you can find all your deposition transcripts in one place, we’re relentlessly pushing to develop the technical tools legal firms need to
- Operate with a Hospitality Mindset: Your time is valuable—so we do everything we can to give you more of it. Every Steno client gets exceptional customer service with around-the-clock support. We’ll handle the details, so you can focus on winning your case.
Company HQ
South Park, Los Angeles, CA
Articles
Leadership
Greg Hong
(CEO & Co-Founder)Previously co-founded the restaurant reservation management system, Reserve (acquired by Resy/American Express) where they served as the CEO for 5 years.
Dylan Ruga
(Co-Founder)Currently a Trial Attorney at Stalwart Law Group, which they founded. Previously a Partner at Steptoe & Johnson and a External/Law Clerk at US Courts.
Dan Anderson
(CTO & Co-Founder)Previously co-founded the payment checkout process, Hail (acquired by Reserve) where they served as CEO. Also worked for the Zurich Insurance Company as Risk Consultant, Head of Application Security, and Director.
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