Senior Director of Product Management & Production Support, Marqeta

• 12+ years in product management and/or production support leadership, with significant experience in payments, fintech, or SaaS platforms
• Proven track record of setting vision and strategy for a portfolio of products and translating it into a roadmap with rigorous end-to-end execution
• High EQ and leadership skills with a passion for coaching and growing diverse, high-performing teams
• Exceptional communication skills, able to articulate complex technical concepts to business audiences and influence at all levels of the organization
• Deep understanding of payment industry ecosystem: card brand regulations, ISO 8583, EMV, digital wallets, gateway services, and security services
• Deep technical acumen with familiarity across APIs, cloud services, distributed systems, and modern production support practices (observability, incident management, SLAs/SLOs)
• Proficient in identifying key metrics, analyzing data, and balancing quantitative and qualitative information to make decisions
• Excellent technical acumen, curiosity, and familiarity with new technologies, API’s, programming languages, and databases
• “Roll up your sleeves” mentality to make your products and team successful, seeking root causes, assigning ownership, and driving accountability to get things done

Desirable

• As a Senior Director, Product Management & Production Support for our Core Platform, you will lead a team of Product Managers and our global Product Support team to ensure our platform is scalable, reliable and supports the growth of our new and existing customers
• You will lead a team of product managers across core components of our platform including issuing, fulfillment, processing, ledger, tokenization, and customer enablement
• You will also enhance our global support processes and strategically incorporate operational insights into the Core platform roadmaps
• This role bridges strategy, delivery, and operational excellence to ensure we continuously deliver customer value and exceptional platform performance
• Shape the strategic direction of Marqeta’s core platform and production support experience, directly influencing how $300B+ in annual TPV flows through our systems
• Champion a product vision that unlocks platform scalability, operational excellence, and long-term customer trust across our ecosystem
• Elevate production support to a proactive differentiator, dramatically reducing customer-impacting incidents while improving time-to-resolution
• Enable the company to move faster and with confidence by building resilient systems, intuitive tooling, and clear operating models across product and support
• Drive alignment between customer needs, operational realities, and long-term product investments—ensuring Marqeta is positioned to lead in a dynamic payments landscape
• Deliver measurable improvements to customer satisfaction and retention by embedding support insights directly into product planning and prioritization
• Ensure Marqeta stays ahead of regulatory, network, and market shifts by turning external signals into internal advantage through strategic product bets
• Be a critical voice in connecting platform capabilities with customer outcomes—ensuring every roadmap decision delivers impact at scale
• Grow and mentor a senior product organization that excels at cross-functional leadership, systemic thinking, and operational rigor
• Create an executive-friendly view of production health, product performance, and platform risk—turning complexity into clarity for decision-makers