Junior IT Coordinator, Phorest
+ Employee Share Purchase Scheme
Office located in Anglesea Mills, Dublin
Salon management solution
Be an early applicant
Salon management solution
201-500 employees
Be an early applicant
+ Employee Share Purchase Scheme
Office located in Anglesea Mills, Dublin
201-500 employees
Company mission
To empower and inspire salon, spa and clinic owners to grow fantastic businesses while attracting and delighting loyal clients and talented staff.
Role
Who you are
- You have at least 1+ experience as an IT Coordinator or similar role, ideally within a global SaaS environment
- Experience the following technologies is a strong advantage:
- Kandji, JAMF, GCPW or similar
- Google Workspace
- Slack workspace administration
- Knowledge of device provisioning, IT asset management, and troubleshooting technical issues
- Understanding of security event management and conducting daily security checks, along with basic knowledge of security and compliance principles such as:
- AV & EDR
- GDPR & HIPAA
- IAM and Least privilege
- Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders
- Ability to work well under pressure and manage multiple priorities effectively
- Proactive problem-solving attitude with a focus on continuous improvement
- Adaptability and openness to feedback, with a willingness to learn new technologies and processes
- Experience with conference room technology, audio/video equipment, and office networks
What the job involves
- We’re looking for a Junior IT Coordinator to join our team to help ensure our daily technology needs are met efficiently
- You will support our global employees and ensure our IT operations run smoothly and securely
- You'll assist in delivering essential tools, provide front-line support for IT issues, and work within the Security & IT team on complex issues and escalations
- Your role will also involve maintaining our IT infrastructure, troubleshooting technical problems, and supporting the employee onboarding journey
- Located in our Dublin office and with the opportunity to work hybridly, this position offers hands-on experience in IT & Security best practices, paving the way for professional development
- Oversee the provision of devices and technology to global employees, ensuring they have the necessary tools to perform their jobs efficiently
- Assist the Security & IT team with complex issues and escalations including:
- Technical issues
- Security events
- Assist with managing the IT budget, ensuring efficient allocation of resources and cost-effective solutions
- Collaborate with the team to ensure we reach compliance and security awareness training goals
- Assist with asset management and lifecycle, overseeing devices inventory, upgrades, and replacements to ensure optimal performance and reliability
- Help manage our onboarding and offboarding processes, ensuring all necessary equipment and access to third-party software are provided for new starters and revoked for departing staff in a timely manner
- Respond to day-to-day staff requests:
- Access requests for new and existing applications
- Password resets
- General IT queries
- Perform daily security checks for malware, anomalies and compliance issues
- Ensure & assist in the effective functioning of the Dublin office, including:
- Conference room IT
- Audio, and video equipment
- Office network
- Develop and communicate Security & IT policies, and oversee the documentation and updating of internal processes and guidelines to maximize efficiency and usability
- Collaborate with the team to align Security & IT strategies with overall business goals, contributing to the development and execution of the technology roadmap
- Occasionally help us support our colleagues who work in different time zones and regions such as the US & Australia
Our take
Annually, significant financial losses plague salons and health spas due to both no-show appointments and sluggish periods. Addressing this predicament head-on, Phorest emerges as the solution, providing salon proprietors with user-friendly marketing software.
Phorest's software allows salons to dispatch appointment reminders and promotional details to their clientele. This seemingly uncomplicated remedy remarkably curtails no-show deficits by an impressive 70% - an extremely valuable offering.
From its inception, Phorest has consistently evolved and broadened its platform, adding features for staffing management, inventory control and strategic marketing. It has also secured funding which has enabled it to confidently vie with international contenders like Zenoti and Booker on the global stage.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
9% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Mar 2022
$12m
LATE VC
Jun 2018
$20.9m
GROWTH EQUITY VC
Total funding: $34.3m
Company benefits
- Your wellbeing is important to us - We provide private healthcare, and employee assistance program and a free online GP service (WebDoc)
- As part of our Financial Wellbeing, we provide an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection
- We help you travel by providing a bike to work scheme as well as tax saver transport tickets
- We care for your family and provide Enhanced Maternity and Paternity benefits
- We grow our own timber! We provide a great learning environment including an extensive onboarding program
- Career development is important to us. We even have our own in-house Learning and Development/Business coach and many online resources including LinkedIn learning
- We don't believe in formal dress codes. We prefer causal things
Company values
- Growth Mindset: We are all about growth - when it comes to ourselves, our company & our clients
- Seirbhís Go Hiontach: Irish for 'excellence in service' or 'service without measure'
- Can-Do Attitude: We are dynamic and have a bias for action
Company HQ
North City, Dublin, Ireland
Articles
Leadership
Ronan Perceval
(Co-Founder & CEO)Previously worked in hair salons, and also co-founded Demonware.
Jamie Myerscough
(Co-Founder & Director)Previously served as Phorest's CEO and Sales Director. Is currently CEO of Educogym.
Salary benchmarks
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