Key Account Manager, DAT
$54-72k
Plus Employee Stock Purchase Plan and Commission
Truckload freight marketplace
Open for applications
Truckload freight marketplace
501-1000 employees
Open for applications
$54-72k
Plus Employee Stock Purchase Plan and Commission
501-1000 employees
Company mission
To deliver actionable information and solutions that help customers succeed.
Role
Who you are
- Education: Bachelor's Degree is required
- Experience: Minimum of 3+ years of professional experience in Key Account Management, Sales, or a related commercial role
- Industry Expertise: 3+ years of experience in transportation/logistics or within the SaaS (Software as a Service) industry serving the transportation sector is required
- Demonstrated ability to manage a large portfolio of accounts while achieving retention and growth targets
- Exceptional skills in building and maintaining strong client relationships, including C-suite and primary decision-makers
- Strong analytical skills for reviewing product usage, adoption data, and key performance indicators (KPIs)
- Proficiency with CRM software (e.g., Salesforce) and experience tracking deal stages, forecasts, and renewal activities
- Excellent communication, presentation, and negotiation skills
What the job involves
- DAT is looking for a Key Account Manager to join our Enterprise Sales Team. The Key Account Manager (KAM) is responsible for overseeing a portfolio of high-value accounts, driving client satisfaction, and maximizing revenue retention and growth
- This role focuses on maintaining strong relationships, executing tactical and strategic initiatives, and managing the entire post-contract lifecycle, from initial commitment validation through to renewal and expansion
- The KAM balances client retention with proactive growth opportunities, including upselling and cross-selling
- Portfolio Size: Manage a designated portfolio of 150 to 200 high-value accounts
- Client Retention & Growth: Achieve targets for account retention and identify and execute growth opportunities (upsell/cross-sell)
- Relationship Management: Proactively monitor and report on key account performance metrics, ensuring client satisfaction and achieving revenue targets
- Issue Resolution: Serve as the primary point of contact for resolving customer issues related to billing, contracts, and service adjustments (e.g., invoice questions, downgrades, cancellations)
- Consultative Selling: Act as a strategic consultant to customers, leveraging in-depth market knowledge of the full truckload marketplace to prescribe complex, multi-product SaaS and data solutions that address their most pressing operational and financial challenges
- Internal Collaboration and Advocacy: Partner with Product, Marketing, Legal, and Finance teams to secure resources, negotiate favorable national contracts, and champion customer needs, ensuring a superior end-to-end customer experience
- Sales Process Excellence: Utilize and maintain Salesforce as the system of record for all account intelligence, pipeline management, and strategic initiatives, ensuring a high level of data integrity and sales process rigor
Our take
DAT Freight & Analytics operates the largest truckload freight marketplace in North America, its platform deploys freight-matching and analytics solutions to companies all across the freight logistics industry. The company enables businesses to optimize their freight operations, while also delivering unparalleled data insights and pricing power over a hyper-dynamic marketplace.
The company derives its data from 500 million freight matches powered by its platform and its database of $137 billion in annual market transactions to provide transportation brokers, carriers, industry analysts, and new organizations with clear and actionable insights into market trends and data analytics.
Having been a market leader for over 40 years, the company has grown from being a single bulletin board at a gas station in Oregon to seeing its technology deployed to millions of end users. DAT has been consistently focused on R&D and is set to further its position in the market.
Steph
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company benefits
- Medical, Dental, Vision, Life, and AD&D insurance
- Up to 20 days of paid time off starting in year one
- An additional 10 holidays of paid time off per calendar year
- 401k matching (immediately vested)
- Employee Stock Purchase Plan
- Short- and Long-term disability & sick leave
- Flexible Spending Accounts
- Health Savings Accounts
- Tuition Reimbursement Program
- Employee Assistance Program
- Free TriMet transit pass
- Hybrid Work Environment
Company HQ
Denver Tech Center, Greenwood Village, CO
Leadership
Satish Maripuri
(CEO & President, not founder)Group Executive of DAT's parent company, Roper Technologies. Former Executive VP & General Manager at Nuance Communications, and COO of Lionbridge.
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