Senior API Support Specialist, Deliverect
CA$109-127k
More information about location
3 days a week in office
Food delivery & order management platform
Be an early applicant
Food delivery & order management platform
201-500 employees
Be an early applicant
CA$109-127k
More information about location
3 days a week in office
201-500 employees
Company mission
To be the backbone of on-demand food and help businesses to connect with their customers, whilst helping them to thrive online.
Role
Who you are
- Fluency in English is required, with strong written and verbal communication skills being essential
- This is a full-time, hybrid role with a flexible work schedule, offering 3 days in either our Toronto or Mexico City office and 2 days from the comfort of your home
- 5+ years of experience in technical support, solutions consulting, or developer advocacy, specifically focused on B2B SaaS API integrations, or equivalent work experience
- Expert-level proficiency with Postman and deep hands-on experience using, testing, and troubleshooting RESTful APIs
- Proven track record of "speaking the language" of developers, with the ability to translate complex technical concepts for both technical and non-technical stakeholders
- Exceptional problem-solving skills and a natural curiosity to dissect complex technical issues and provide actionable solutions
- Demonstrated experience managing ticketing workflows (e.g., Zendesk, Jira) and optimizing support processes for efficiency
- A proactive, ownership-driven mindset, with the ability to thrive in a fast-paced environment and identify process gaps independently
- Exceptional written and verbal communication skills in English, with the ability to manage diverse partners across North America
- Strategic thinking ability to manage multiple projects simultaneously while prioritizing high-impact enterprise accounts
What the job involves
- The Enterprise Delivery team at Deliverect plays a vital role in connecting partners and customers to our platform through three key pillars: API Support, Technical Project Management (TPM), and Partner Integration Management. The API Support team globally manages partners and customers integrating with Deliverect APIs, providing API support, certifications, newsletters, changes, and documentation
- As a Senior API Support Specialist at Deliverect, you will be the primary technical bridge between our platform and our global ecosystem of partners, moving beyond ticket resolution to own the developer journey and streamline certification workflows
- You will act as a proactive consultant for integrations ranging from local SMBs to global Enterprises, directly impacting the stability and growth of our North American partner network. Your expertise will ensure seamless technical transitions and high-level satisfaction for our developer community, contributing significantly to our scaling efforts in the region
- Act as the dedicated technical point of contact for North American SMB and Enterprise API partners, proactively guiding them through the entire integration lifecycle to drive regional growth
- Manage the API ticketing helpdesk and email queues, utilizing tools like Zendesk or Jira to drive technical queries to successful resolution with high customer satisfaction
- Oversee and optimize the partner certification process, ensuring all new integrations meet Deliverect’s rigorous quality and performance standards before going live
- Consult with partners and prospects to architect solutions that help them transition from legacy systems to Deliverect’s API-first platform
- Lead strategic project initiatives aimed at enhancing internal support processes and improving the overall developer experience
- Monitor integration health proactively to identify and resolve potential issues before they escalate, maintaining clear communication across different time zones
- Collaborate with global API Support and TPM teams to share documentation, newsletters, and technical updates that empower our partner ecosystem
- Utilize Postman and other technical tools daily for API testing, troubleshooting, and verifying partner implementations
Our take
Restaurants typically work with a number of suppliers, but this can be hard to manage with antiquated and fragmented systems. Deliverect provides a way for companies to integrate online orders into their POS, streamlining the disparate aspects of food service and delivery onto one single platform.
Deliverect has over 10,000 customers, from household name like KFC and Taco Bell to younger restaurant chains like Dishoom. As one of many trying to capitalize on the rise in online food delivery, competition is hot. However, Deliverect has responded to this by constantly evolving and exploring migration into other sectors of hospitality.
This evolution has seen Deliverect invest in enhancing its services with more physical point of sale terminals and third-party service providers, as well as expanding into in-store management. It also acquired ChatFood, a leader in social media ordering, to solidify its already strong position and more recently, integrated with Uber Direct in Ireland to significantly expand its reach.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jan 2022
$150m
SERIES D
Apr 2021
$65m
SERIES C
Total funding: $238.6m
Company HQ
Theater District, New York, NY
Leadership
Zhong Xu
(Co-Founder & CEO)Previously founded XudoX IT solutions and POSIOS, and acted here as CEO. Previous experience as Global Director of Hospitality for Lightspeed HQ, Senior Software Engineer for EVS Broadcast Equipment, and Technical Sales and Software Engineer for Siruna.
Jan Hollez
(Co-Founder & CTO)Previously co-founded POSIOS and has experience as Director of Hospitality Technology for Lightspeed POS, Technical Leader for EVS Instant Tapeless Technology, Software Engineer, Architect and Analyst for Siruna and has done Research for IBBT, INTEC and IBCN.
Jelte Vrijhoef
(Co-Founder & CPO)Previously co-founded BonChef.nl and is an Owner of Codejongens and Vrijhoef Holding. Has served as Senior Software Architect for Regi Star and InterWord, and as Technology Advisor for Virtual Guard.
Jérôme Laredo
(Co-Founder & President)Previously served as a Venture Partner and Advisor for LYS Energy Solutions, Senior Vice President of EMEA & Asia for Lightspeed HQ, Venture Partner for AccelerAsia, Regional Director of South East Asia for Sitecore, CEO of Asia Pacific for Atex and Sales Director of Europe for Nstein Technologies.
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