Customer Success Lead, Beam
£70-80k
+ An OTE of up to 50% of your salary + Generous EMI-qualifying share options
2-5 days a week in office (Shoreditch, London)
Reinventing welfare services with tech & AI
Open for applications
Reinventing welfare services with tech & AI
101-200 employees
Open for applications
£70-80k
+ An OTE of up to 50% of your salary + Generous EMI-qualifying share options
2-5 days a week in office (Shoreditch, London)
101-200 employees
Company mission
To give everyone access to human-centred welfare services
Role
Who you are
- Proven success in customer success - you have a strong track record of delivering exceptional customer experience and securing growth in a commercial role
- Results driven - you thrive working towards ambitious goals, relish taking the opportunity to take on new challenges and continually raise the bar for your team
- Strong leadership skills - you excel at coaching, motivating and guiding a team to hit ambitious goals in a changing environment
- Tenacious, creative and resilient - you thrive in a fast moving environment and excel leading your team through the ups and downs of commercial roles
- A strong relationship builder - emotionally intelligent and able to quickly build rapport with a wide range of stakeholders, including influencing at an executive level
What the job involves
- Your role is to lead a team managing and growing accounts, ensuring frontline teams get increasing value from Beams software products as we scale
- This is a broad and hands-on role. This is a broad and hands-on role combining team leadership and strategic account management
- This is a new function and you’ll be brimming with ideas about what great customer success looks like for our users, and excited to play a part in transforming how care is delivered across the UK
- Owning ambitious revenue and user adoption targets -you’ll bring creativity and a target-driven mindset to reaching ambitious goals for yourself and your team
- Role modelling excellence - you’ll be directly managing a small portfolio of accounts - owning everything from relationship building to driving adoption and expansion
- Building a high performing team - leading and mentoring a team of Customer Success Managers and Support Specialists to deliver exceptional customer experience
- Demonstrating the impact of our work - through clear, concise updates and reports, you’ll be showcasing how impactful our partnerships can be
- Identifying and securing expansions - spotting opportunities, developing proposals and leading contract negotiation for both your own and your teams accounts
- Developing the future of Magic Notes - working closely with other leaders to define and implement the Magic Notes growth strategy, including shaping the product roadmap
- Building the Customer Success team - you’ll be at the forefront of building a new team, proactively spotting opportunities, solving problems, designing simple, scalable processes and driving strategic initiatives which level up our impact
Application process
- We have a four-stage interview process, giving you plenty of time to learn about Beam while we get to know you:
- 30-minute video call with a member of the Talent team
- Timed scenario-based tasks, giving you a better sense of the role
- Interview with a member of the team
- Interview with our Chief Customer Officer
- Please note:
- We are accepting rolling applications for this role, with no fixed close date - if you are interested please do apply when you can
- We have a 6-month wait period before you can re-apply for this role
Salary benchmarks
Our take
Trusted by over 100 government partners, Beam is a social enterprise that brings AI to welfare services. Enabled by tech and AI, their caseworkers have supported thousands of underserved people into homes and jobs, whilst their software has slashed admin for thousands of frontline workers across the UK.
Beam is funded by established names in the UK tech scene, the world's top impact funds and the Mayor of London. Founder and CEO, Alex Stephany, brings a track record from his previous startup backed by Index Ventures and was recently named Purpose Entrepreneur of the Year 2024. The rest of Beam's senior team has their own wealth of experience from a variety of leading startups, tech, and social impact businesses like Arm, Multiverse, and GoCardless.
Beam has also won multiple awards, including a Queen's Award - one of the UK's most prestigious business awards - and has twice been voted as one of the top 100 places to work in the UK. Their work has been covered widely in the media, with features from the BBC, The Times, FT, Forbes and The Independent.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Meaningful work
"I love working for Beam because you can be certain that everything you do day-to-day will have a visible and lasting impact on a homeless person."
Company benefits
- Share options - Be a Beam owner with EMI-qualifying share options
- Annual retreat - Bond with teammates on a yearly team retreat
- Team talks - Network with big name tech entrepreneurs
- Meditation app - Free subscription to Calm meditation app
- Cyclescheme - Get a discounted bike and accessories
- Generous Holiday - 28 days per year + bank holidays
- Hybrid working - Work at our beautiful Shoreditch office or at home
- 1:1 workplace coaching through More Happi
- 1:1 financial wellbeing through Bippit
- Discounted tech products with Techscheme
- On-demand therapy, coaching, classes & content - powered by Oliva
Company values
- 💙 Mission First - We drive the mission for those we serve with heart, grit and zero ego
- 🚀 Aim High and Deliver - We deliver outsized impact through setting and executing against ambitious targets
- 🏎️ Raise the Pace - We move with urgency and accelerate others, without compromising excellence
- 🌱 Get Better Together - Everything is a work in progress. We constantly work on improving ourselves and Beam
Company HQ
London, UK
Articles
Leadership
Alex Stephany
(CEO)Previously CEO of JustPark, a leading online marketplace for parking with over 4m customers backed by Index Ventures. Expert on the sharing economy and author of The Business of Sharing (Macmillan).
Seb Barker
(COO)Helped pioneer personalised healthcare for the NHS. Worked on the world's first social impact bond in homelessness.
People progressing
Bluinse joined the team in 2020 as an Operations Executive and since then has made their way up to the role of Operations Lead.
Ryan joined in 2020 as an Operations Executive. Since then, they have held a number of roles and are now a Senior Operations Lead.
Diversity, Equity & Inclusion at Beam
Amira & Kat (Chairs of DEI at Beam)
- We work hard to build teams that are diverse in every way.
- We’re committed to creating inclusive hiring processes which allow people with diverse backgrounds to showcase their talents
- We particular encourage applications from those who are underrepresented in startups: those from black and underrepresented ethnic groups and people with lived experience of homelessness/social disadvantage
Share this job
View 9 more jobs at Beam