Customer Success Onboarding, Docplanner
+ Stock option plan after 6 months working with us
1+ day a week in office
Booking platform and management software provider for doctors
Be an early applicant
Booking platform and management software provider for doctors
1001+ employees
Be an early applicant
+ Stock option plan after 6 months working with us
1+ day a week in office
1001+ employees
Company mission
To make the healthcare experience more human, via free doctor reviews and bookings for patients, and practice management tools for doctors.
Role
Who you are
- Experience: Minimum 2 years in Customer Success or Sales roles
- Added value: Experience in Call Center and/or medical reception is a plus
- User Orientation: Excellent active listening and empathy skills
- Problem solving: High ability to manage and resolve incidents
- Organization: Strong organizational and time management skills
- Communication: Excellent communication, negotiation and autonomy skills
- Technical knowledge: Medium computer knowledge (Gmail, web browsers, word processors, Excel , etc.)
- CRM Experience: Previous experience with CRM systems ( Salesforce , HubSpot is a plus)
- Languages: Intermediate level of English for communication with global Customer Care teams. Native/high level of Spanish
What the job involves
- You will provide training and support to our customers via email, phone and chat, creating unique experiences
- You will guide and answer questions about the use of our product
- You will communicate the benefits of our platform and how it can improve the daily lives of our users
- You will capture customer feedback to suggest improvements and changes to the platform
- You will manage incidents and requests from other departments, ensuring an efficient workflow
- You will keep customers informed about platform updates and how they can benefit
- You will identify customer needs and propose effective solutions
- Collaborate with the support team to resolve issues quickly
- Ensure that customers use all necessary features to achieve the best results
- Achieve goals related to service activation, tool usage, and customer satisfaction (NPS)
Our take
Healthcare platform Docplanner has become a major player in the European healthtech market in the decade since it was founded. The company offers a suite of administrative tools for 30M patients and around 2M doctors worldwide, including workflow digitisation and appointment booking services. The company currently operate in 13 countries, hit Unicorn status in 2021, and has been riding a recent wave of digital transformation and workforce overburdening in the healthcare sector which has spurred on demand for precisely the kind of services they provide. So it’s safe to say business is going well.
What is most compelling about Docplanner’s business journey has been its long-brewing competition with their direct competitor, the fellow Unicorn and better-funded Doctolib. The tête-à-tête with this French/German rival has seen both parties making aggressive European expansion with national acquisitions - Doctolib in Italy, France, and Germany; Docplanner in Turkey, Poland, Spain, and Latin America. With Docplanner’s 2021 acquisition of German parallel platform Jameda, however, they are making moves on Doctolib’s home turf. The company has also acquired MyDr, a leading Polsih tech solutions provider.
These broad consolidation moves represent a maturation of the healthtech market which will serve both competitors well. Docplanner is certainly a key and aggressive contender in this race - and this company isn't going anywhere any time soon.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
May 2019
$84.2m
SERIES E
May 2017
$15.8m
SERIES D
Total funding: $133.1m
Company benefits
- English classes
- Stock Option plan
- Free health insurance & wellnes Ifeel platform (unlimited)
- Corporate access with Andjoy colaboration
- Off days package
- Additional paid holiday on your birthday to celebrate with your loved ones or to have a self-care day!
- Flexible working hours
- Working from home policy (up to 3 days per week)
Company values
- Leave your comfort zone
- Focus on results not tasks
- Give feedback now, directly
- Keep it simple
- Do what you love
- Hustle, hit, never quit
Company HQ
Czyste, Warsaw, Masovian Voivodeship
Articles
Leadership
Mariusz Gralewski
(CEO)A Computer Science graduate from Warsaw University of Technology.
Luca Puccioni
(CEO)Previously Vice President and Chief Sales Officer at Groupon, he subsequently worked as Director for Southern European Sales at HomeAway.
Lucek Samulowski
(CPO)Previously Senior HR Business Partner at Unilever, he went on to serve as Head of HR at GoldenLine Sp.
Salary benchmarks
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