Account Manager, Dandy

• 3–5 years of experience in account management, customer success, or a customer-facing commercial role
• Experience in a B2B high-growth tech or SaaS environment with a proven track record of hitting retention and growth targets
• Strong relationship management skills — comfortable engaging with small business owners, office managers, and practice staff
• Highly organized with the ability to manage a high volume of accounts without dropping the ball
• Excellent written and verbal communication skills
• Data-driven mindset with the ability to use health metrics and reporting to prioritize actions across a portfolio
• Willingness to roll up your sleeves and solve problems hands-on when needed
• With the above stated, we are open to candidates of all backgrounds and encourage you to apply if interested

Desirable

• Dandy is hiring an SMB Account Manager to own and grow a portfolio of small-to-midsize dental practices on the Codent platform. This person will be the primary relationship owner for their book of business — responsible for driving retention, expansion, and deep customer engagement across independent practices and small group accounts. You'll lead cross-functional coordination across Training and Operations to deliver a seamless, high-touch experience that keeps practices healthy, productive, and growing with Codent
• Own a book of SMB dental practice accounts end-to-end — retention, growth, and overall customer health are your responsibility
• Build and manage strategic relationships with practice owners and office managers, becoming a trusted partner in their day-to-day operations
• Plan and execute account-level and portfolio-level growth strategies to hit retention, expansion, and customer experience targets
• Coordinate cross-functionally with Training and Operations to ensure every account receives consistent, high-quality service
• Capture actionable voice-of-customer feedback and drive follow-through across internal teams to close the loop
• Identify at-risk accounts early using health metrics and engagement signals, and execute intervention playbooks to prevent churn
• Become deeply proficient in all Codent product offerings and workflows to serve as a single point of contact for your accounts
• Identify process, system, and technology improvements needed to unlock growth and efficiency across your portfolio
• Partner with Sales to ensure clean handoffs and smooth onboarding for new accounts entering your book
• Contribute to a high-energy, growth-oriented team culture that prioritizes urgency, ownership, and customer obsession