Enterprise Solutions Engineer, Lumos
$140-190k
More information about location
App store for companies
Open for applications
App store for companies
21-100 employees
Open for applications
$140-190k
More information about location
21-100 employees
Company mission
To help organizations to become secure, compliant, and productive.
Role
Who you are
- Technical Knowledge (SQL, Python): This role requires fluency in SQL and comfort reading python. Lumos is a highly technical product with a technical customer base, and you’re able to quickly acclimate to this environment
- Sufficient knowledge of working in a terminal, database models, APIs, infrastructure, and frontend to debug problems, help direct engineering effort, and resolve issues
- High-Agency Customer Champion: You’re excited to work closely with prospects and customers, and are skilled at empowering others. Are empathetic and gain energy from interacting closely with customers
- You’ll go the extra mile to make customers feel excited and supported when working with us
- Yet you are also able to push back when needed, and can effectively influence others and objection handle concerns
- Analytical Builder: You start by understanding customer problems before proposing solutions
- You enjoy working in ambiguity and are comfortable creating clarity and structure around you as needed
- You are detail- and process-oriented
- You think analytically to understand bottlenecks and what is the right problem to solve
- When it’s time for solutioning, you push for automation, yet also know when to do things that don’t scale
- Excellent Communicator: Excellent commercial communication skills (written, oral, and presentation)
- Promote a sense of confidence about Lumos within customers and wow them in interactions! Translate business needs into technical requirements, and articulate product features in terms of customers’ goals
What the job involves
- As an Enterprise Solutions Engineer, you will be our technical champion throughout the pre-sales and post-sales processes, bringing customers onto the platform and working closely between sales, customer success, product, and engineering
- Furthermore, you'll have the opportunity to make a meaningful impact by scaling our technical go-to-market motion, the product, and the company!
- Serve as a trusted advisor and product expert for Lumos prospects and customers, owning all technical responsibilities required in our sales and onboarding journeys
- Architect demos, proofs of concept (POCs), and end to end solutions for our most complex customers, tying back to customer business goals at every stage
- Structure POCs with strong success criteria, taking full ownership of the process and ensuring we set up the POC and resulting implementation for success from the outset
- Work cross-functionally to drive technical and process investments that help scale our go to market teams, grow revenue and our ability to implement quickly, and support our growing customer base
- Own initiatives for the team that drive meaningful impact for the company, e.g. improving our demo environment, identifying how to make onboardings more self-service
- Serve as a subject matter expert on the market Lumos is a part of and use cases it supports. Report internally on market trends, customer success stories, and common issues & complaints you are seeing
Our take
Modern companies leverage many different SaaS platforms to provide their staff with the tools they need to stay productive, but managing this can be a convoluted process. It can be complicated to govern software permissions, compliance, and licenses for so many employees, with most businesses relying on expensive, time-consuming, and manual SaaS management workflows.
Lumos provides a unified employee identity platform & company app store, allowing businesses to manage their SaaS licenses and permissions, facilitate rapid access reviews, and serve access ticketing within the same platform. The company tackles these challenges through an automated review process of self-serve access tickets, preventing the need for manual approval of permissions, and ultimately ensuring compliance whilst saving time, and money, and preventing wasted SaaS subscriptions.
Most businesses already have SaaS management systems in place, but Lumos shows the potential to disrupt the market through its self-serve, automated approach. Furthermore, the platform also stands out with its unified approach to SaaS management, identity governance, and access ticketing, preventing businesses from having to rely on multiple solution platforms.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
May 2024
$35m
SERIES B
May 2022
$30m
EARLY VC
Total funding: $65m
Company benefits
- Two Company Off-Sites Per Year
- 100% Remote + Opportunity To Work From Our Office in SF
- Monthly Wellness Budget
- 16-Week Parental Leave for All Parents
- Career-Development Funding
Company HQ
Pacific Heights, San Francisco, CA
Articles
Leadership
Alan Flores-López
(Co-founder)Experience as Cryptography Engineer for Cambrian Tech. Software Engineer for Samsara from 2019 to 2020.
Leo Mehr
(Co-founder)Experience as Head Teaching Assistance for Stanford University. Algorithm Engineer for Hudson River Trading from 2016 to 2018.
Andrej Safundzic
(Co-founder & CEO)Experience as co-founder and CPO of Starthub Africa. Co-founder of DigitalService4Germany from 2018 to 2020.
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