Senior Client Success Manager, Datamaran
EMEA
2-3 days a week in office
ESG risk management software
Job no longer available
ESG risk management software
101-200 employees
Job no longer available
2-3 days a week in office
101-200 employees
Company mission
To embed ESG into the DNA of every major company in the world, because that is when real change can happen.
Role
Who you are
- Minimum 5+ years of experience as a CSM in a SaaS company
- Professional working knowledge of ESG
- Key stakeholder experience within Enterprise clients and customers
- Excellent English writing and oral communication skills
- Exceptional ability to communicate and foster positive business relationships
- Excellent organisational, prioritisation skills and attention to detail
- Bachelor's degree and proven work experience as a CSM or similar role
- Technical skills required, as they relate to the use of the software
Desirable
- Experience of working in a high-growth SaaS company
- International exposure
What the job involves
- Reporting to: Director of Client Success
- We are seeking a Senior Client Success Manager (CSM) who is passionate about building strong, long-term relationships with enterprise clients while driving adoption, retention, and growth
- In this role, you will guide clients along their ESG journey, ensuring they extract maximum value from Datamaran’s platform
- You will own the strategic customer relationship post-onboarding through to renewal, supported by our Implementation & training team
- Act as the primary point of contact for key accounts, building trust with senior stakeholders
- Ensure economic buyers remain engaged throughout the partnership by understanding their priorities, speaking their language, and demonstrating clear business value
- "Earn a seat at the table" by staying familiar with each customer’s industry context and objectives
- Conduct regular business reviews, check-ins, and strategic planning conversations
- Use data and usage insights to spot trends, preempt risks, and identify new opportunities
- Ensure clients are up to date with product developments and new features
- Oversee the transition from sales to Client Success, ensuring smooth handoff and clear documentation
- Collaborate with the I&T Manager to project-manage onboarding and technical training
- Set clear expectations on support, milestones, and deliverables
- Consistently manage your renewal and upsell pipeline
- Collaborate with Sales to drive account growth and maximise retention
- Accurately maintain forecasts and customer records
- Act as the voice of the customer to influence product development and address potential issues
- Partner with Marketing to showcase customer success stories (e.g., webinars, case studies)
- Host roundtables and virtual events to build engagement within the Datamaran community
- Be ready to travel occasionally across Europe for in-person onboarding, goal-setting, and strategic reviews
- Work from the London office 2–3+ days per week to collaborate with your team
Salary benchmarks
Our take
The ESG landscape is constantly evolving, and there is growing demand from companies and financial institutions to assess environmental, social and governance (ESG) risk information. The ability to gain deeper insights into ESG allows clients to create informed ESG integrated business strategies by identify emerging issues and trends.
Datamaran’s technology platform identifies over 400 external risk factors, offering evidence-based insights and real-time assessment of ESG risks that can be tailored to a client’s sector, geography, or stakeholder context. The company counts some of the world’s leading brands amongst its users, including PSE&G, PepsiCo, and the Walgreens Boots Alliance.
The company’s American Electric Power and Fortive-led funding enables Datamaran to remain at the forefront of the transition to ESG as a tactical business tool, by focusing on additional product innovation, growing its presence (and the ESG inside market) in North America, and expanding its team.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Sep 2024
$33m
SERIES C
Sep 2022
$13.3m
SERIES B
Total funding: $50.8m
Company benefits
- Career development and learning budget
- Flexible working options for work0life balance
- Great office spaces in great locations
- Paid time off and parental leave
Company HQ
Bermondsey, London, UK
Leadership
Marjella Lecourt-Alma
(Co-Founder & CEO)Current an Advisory Board Member at Campus Fryslân - University of Groningen as well as an ESG Faculty Board Member at Transpire. Previously, they spent 7 years at Global Reporting Initiative in various Managerial roles.
Jérôme Basdevant
(Co-Founder & CTO)Current a Mentor at Plato. Previously worked as a Senior Managing Consultant at Knowledgent, Manager at ZS Associates, Consultant at Altran Technologies, Software Developer at First Telecom and was also a Technical Consultant for Gemplus Mexico.
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