Member Loyalty Representative, Oportun
Bilingual, English/Spanish
The base hourly rate for this full-time position is $18.00 - $19.00
Office located in El Monte, CA
Digital banking & loan platform
Job no longer available
Digital banking & loan platform
1001+ employees
Job no longer available
The base hourly rate for this full-time position is $18.00 - $19.00
Office located in El Monte, CA
1001+ employees
Company mission
To help people across the United States create a brighter financial future.
Role
Who you are
- Oportun is currently seeking qualified candidates with customer service, cashier, sales, or hospitality experience to work Full-Time
- Must be bilingual (English/Spanish)
- Must be outgoing, sales-focused, and enjoy speaking with people
- Must love to help members, including prospective members through outreach and educational activities
- Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs. Schedules are set every two weeks
- Must have regular, reliable, and predictable attendance to support store operations
- Must be willing and able to work outdoors year-round to identify new sales opportunities and promote company products and services through designated outreach activities
- Ability to lift and/or move objects up to 25 pounds, as needed
- Basic computer skills and ability to operate office equipment such as, phones, scanners, and iPads
- Ability to organize and file paper documents
What the job involves
- At Oportun, we consider our customers to be our members, and the primary focus of our Member Loyalty Representatives is to create and generate a rewarding and unique member service experience
- Our Member Loyalty Representatives are passionate about listening, helping, and connecting with people at all touchpoints, such as in our stores and in the communities around our stores through personal outreach activities
- As a key member of our team, you will make the mission of Oportun come to life by educating our members and communities about our inclusive, affordable financial services that empower them to build a better future
- Welcome members with a warm greeting and provide quality member service
- Seamlessly process all transactions, while following company policies & procedures and protecting our members’ information
- Work as a team or independently, including time alone in the store without direct supervision or with coworkers, while exceeding daily goals in our lending and servicing activities
- Enjoy informing and educating potential members about Oportun’s services by engaging in outreach efforts more than 50% of the time at Oportun locations, partner locations and/or community events. Activities include:
- Building relationships with local businesses (e.g., mechanic shops, dental offices, furniture stores) and speaking with local business owners and their employees about how Oportun’s services can help their customers
- Conducting outreach efforts at local flea markets, community events, and at our Lending As A Service (LAAS) partner locations to increase awareness capture leads, and assist with starting applications
- Actively engaging with people at and around Oportun’s retail locations, encouraging store visits, and assisting with applications
- Supporting community outreach and marketing events, by passing out flyers and educating the local community about Oportun and its products and services; and
- Using iPads or assisting potential members with scanning QR codes during outreach efforts to start new applications
- Light housekeeping to keep the work area and store location inviting and presentable to all who visit, including daily collection of trash, sweeping, mopping, and window cleaning as needed
- Use a computer intermittently (approx. 3-6 hours per day) for administrative tasks and for servicing members
- Stand while assisting members; sitting is allowed during non-member-facing tasks
- Occasionally unpack and store office or cleaning supplies
- Must have the ability to travel between designated work locations (including outreach activities) within a reasonable commuting distance as part of standard job duties. Travel will be limited to sites considered part of an ordinary commute
- Be a role model for Oportun’s Core Values: On a Mission, As One, to Make it Better, Now
Our take
Oportun is an AI-powered digital banking platform that makes financial health effortless for anyone. Following the company’s acquisition of former competitor Digit, it has expanded its services to offer a wider range of bank features – providing personal loans, credit cards, saving accounts, and an investment app.
Many struggle with the paradox of “you have to have credit to build credit”, as legacy banking systems tend to give those beginning their credit journeys a bad deal. Capitalizing on the growth in popularity of mobile banking apps, Oportun provides affordable and accessible financial services to those already using mobile banking apps.
While Oportun faces a number of strong market competitors, it has served millions of customers and facilitated billions in credit and savings - demonstrating that it is a force to be reckoned with. It has also raised considerable funding that will support its further development.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2019
$27.5m
SERIES C
Jun 2016
$22.5m
SERIES B
Total funding: $66.3m
Company benefits
- Paid time off
- Bonus and incentive programs
- Comprehensive healthcare packages, including medical, dental, vision, and flexible spending accounts (FSA)
- Remote work options for many of our positions
- Virtual coffee chats, holiday parties, and events
Company HQ
San Carlos, CA
Leadership
Raul Vazquez
(CEO)Former EVP of Walmart. They are a Member of the Board of Directors at Intuit.
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