Platform Operations Manager, Shift Technology
Cloud and Infrastructure as Code
+ Company equity
AI-driven insurance fraud solution
Be an early applicant
AI-driven insurance fraud solution
501-1000 employees
Be an early applicant
+ Company equity
501-1000 employees
Company mission
To revolutionise the policyholder experience through wide-ranging products that apply AI and advanced data science to key insurance processes.
Role
Who you are
- The ideal candidate will possess strong leadership skills, technical expertise, and a customer-centric mindset
- Ideal applicants will have a strong, credible technical background supporting sizable IT infrastructure coupled with leadership / managerial experience of small to mid-size teams
- Minimum of 5 years of experience in an NOC or similar role, with a strong understanding of infrastructure operations
- Strong leadership and team management abilities, with a focus on collaboration and conflict resolution
- Excellent leadership and mentoring skills, with a focus on team development and Agile methodologies
- Strong analytical and problem-solving abilities, with experience using data analysis tools
- Excellent verbal and written communication and interpersonal skills
- Familiarity with incident management tools and ITIL best practices
- Ability to work collaboratively across departments and manage multiple priorities effectively
- Knowledge and experience working with cloud computing (e.g. Azure or AWS or GCP)
- Networking and firewall expertise
- Proficiency in Windows, and Active Directory is required
- Infrastructure security experience - Patch and vulnerability management
- Backup knowledge and experience
- Experience with Infrastructure-as-Code tools, such as Terraform or CloudFormation or ARM, for deploying and managing cloud resources
- Familiarity with monitoring and logging solutions, such as Grafana
- Experience with Jira ticketing system and Confluence
- Familiarity with DevOps methodologies and tools, such as Git, Jenkins and Ansible, for automating software delivery and infrastructure management
- Knowledge of compliance standards and regulations, such as GDPR, HIPAA, and SOC 2, and experience implementing controls to meet these requirements
- Kubernetes knowledge and experience
What the job involves
- The Platform Operations Manager is responsible for overseeing the daily operations and performance of the Platform Operations team
- This role involves managing the monitoring of networks, systems, and applications to ensure optimal performance and service availability
- The Platform Operations Manager leads the team in identifying, troubleshooting, and resolving incidents, as well as implementing proactive measures to minimize service disruptions
- As part of the Cloud Platform organization -which includes Cloud Operations, SRE, DBA, and Helpdesk- and reporting directly to the Head of Cloud Platform, you will play a pivotal role in the Infrastructure Cloud Operations team at Shift
- Monitor, manage, and mentor the infrastructure operations team across multiple locations, including Japan, France, and the United States
- Oversee monitoring, maintenance, and administration of automated backup systems to maintain data continuity and integrity for all systems
- Ensure effective monitoring, maintenance, and administration of automated backup systems to ensure data continuity and integrity for all systems
- Oversee incidents, requests, and change management with the corresponding teams
- Ensure SLAs are correctly defined and met
- Ensure maintenance of effective 24-7 operations with rotating on-call schedule, escalation paths, and emergency response plans
- Manage major incidents and drive resolution efforts in coordination with engineering, IT, and vendor teams. Lead post-incident reviews and implement corrective and preventive actions to reduce future incidents
- Ensure effective coordination and cooperation with all company departments to smoothly facilitate the resolution of cross domain incidents/requests/situations
- Coordinate and collaborate with the rest of IC, IT, Engineering and the business at large to identify and implement opportunities for continuous improvement
- Collaborate with the SRE team to implement monitoring improvements and address gaps
- Identify opportunities to improve system and network performance, ensuring high availability and reliability
- Recommend and oversee the implementation of automation tools to improve efficiency in monitoring and response tasks
- Measure and manage the performance of the team and team members as well as client satisfaction, identify areas for improvement and define plans to address them
- Act as Level 3 and be the last escalation point of support issues
- Be responsible for making sure the right process and tools are in place and followed
- Collaborate closely with the Technical Program Manager in order prioritize the correct projects
Application process
- HR screening call
- Hiring Manager interview
- Technical interview with the Manager
- Interview with CTO
Our take
The global insurtech market is projected to grow substantially given the increased demand for insurance service digitisation, projected market expansion, and developments in technology that have made it easier to buy and process claims. Insurtech helps create new avenues that large insurance companies have less incentive to pursue, such as offering social insurance and customised policies for clients.
In January 2021, Shift Technology introduced the Shift Insurance Suite to help the insurance industry apply AI-based decision automation and optimisation technology solutions. This addresses critical processes across the insurance policy lifecycle, as well as helps insurers to achieve faster, more accurate claims and policy resolutions.
Shift Technology is focusing on continuous deployment in the UK and the US, whilst exploring opportunities in Singapore, as it attempts to become an international player in the market. However, it must stave off a number of major competitors to do so, including Quantemplate, Slice and Neos.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
May 2021
$220m
SERIES D
Mar 2019
$55.2m
SERIES C
Total funding: $314.9m
Company benefits
- Flexible remote and hybrid working options
- Competitive Salary and a variable component tied to personal and company performance
- Company equity
- Generous PTO and paid holidays
- Parental leave opportunities
- Extensive mental health benefits provided via our global Employee Assistance Program
- Paid volunteering time - 16 hours annually
Company values
- We trust talent - We value experience and potential. Whether you’re a recent graduate or a mid-career professional, we’re interested in what you’ve done, but even more interested in what you will do to contribute to the future of insurance with Shift.
- We are stronger together - We’re a team with diverse backgrounds, experiences, and stories. We count on each other to help solve difficult problems and deliver the best for our clients–together.
- We focus on what matters to our customers - Big ideas are great. Big ideas that contribute to achieving big goals are even better. We focus on doing what it takes to enable our customers to serve their customers better. Because that’s when everybody wins.
- We make it happen - The (not so) secret ingredient for Shift’s incredible growth and success? It’s our commitment to our teammates, our customers, and ourselves to go above and beyond–in large and small ways–to move the insurance industry forward.
Company HQ
Bercy, Paris, France
Articles
Leadership
Jeremy Jawish
(CEO)Experience in fraud detection solution development for AXA in 2011, and as an FICC Strategist for Goldman Sachs in 2012.
Eric Sibony
(CSO)PhD in machine learning from 2012-2016, and has been CSO since 2013.
David Durrleman
(Fellow Engineer)Experience as a Fixed Income Strategist for Goldman Sachs between 2008-2013.
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