Director of Engineering, FareHarbor

• 10+ years engineering experience with ≥4 years leading managers or broad, cross-functional engineering teams
• Strong operational instincts: SRE/observability, incident leadership, and continuous reliability improvements
• Great people leader: hires well, develops managers, sets priorities and creates accountability
• Strong experience designing, building and shaping high-scale distributed systems, with a demonstrated ability to drive growth by leveraging technology effectively (platforms, integrations, and customer-facing services)
• Managing velocity while building for scale — proven skill balancing rapid delivery and GTM urgency with sound architecture, long-term maintainability and technical debt management
• Own system health: accountable for SLOs/SLIs, observability, incident response and continuous reliability improvements; strong operational instincts and experience with SRE practices
• Experience modernizing legacy platforms — migrating or evolving monoliths into more scalable, maintainable architectures while minimizing business disruption

Desirable

• Engineering leadership here directly moves the needle on partner adoption, Distribution revenue and client growth
• As the head of engineering for this pillar, you’ll be responsible for leading and growing engineering, owning technical strategy, execution, reliability and people leadership for a wide scope of technically different but strategically connected systems: Desk, Affiliates engines, External APIs, and highly optimized Sites that are fully integrated with FareHarbor’s core capabilities
• Own technical strategy and architecture for Distribution’s many surfaces: Affiliates, Content, OTA/reseller APIs, FH Sites, and connectivity
• Design pragmatic, loosely-coupled systems that protect the core monolith while enabling Distribution services to iterate and scale safely
• Define SLOs/SLIs, runbooks and on-call practices for Distribution services; lead incident response and continuous improvement
• Build observability and dashboards that give visibility into partner health, adoption and integration performance
• Partner tightly with Product and Commercial to translate GTM priorities into technical roadmaps and delivery plans
• Build and grow high-performance, multi-disciplinary engineering teams by adopting engineering best practices and responsibly leveraging AI to boost the team’s collective performance
• Recruit, manage and coach managers, and set a consistently high bar for both the team and yourself