Senior Solution Engineer, Taktile

• If you’re passionate about state-of-the-art tech products, have hands-on experience with Python, SQL, and REST APIs, and bring 2-5 years of customer-facing experience, you’ll thrive in this role
• You know how to build strong customer relationships with stakeholders across different levels of seniority and including both technical stakeholders in an organization (e.g. Principal Engineers, Data Scientists) as well as business stakeholders (e.g. Risk Managers, Credit Analysts)
• You are curious and customer-centric. You enjoy learning about our customers’ businesses and helping them solve challenges
• You excel at planning and managing project scope, expectations and timelines. You will need to manage multiple projects across customers that will be at different parts of their journey with Taktile
• You are humble and have a growth mindset, with a willingness to learn new skills and methodologies and bring best practices into our business
• You possess a solid understanding of REST APIs, including design, integration, and authentication. Additionally, you have strong knowledge of Python and SQL
• You are collaborative and work well with your peers in Marketing, Sales, Product, Engineering and the Customer Success team
• You are creative and proactive - you’re always looking for ways to stand out with customers
• You have excellent written and spoken English

Desirable

• As a Senior Solution Engineer, you are core to our mission of transforming our customer's decisioning infrastructure to enable them to optimize and automate complex and mission critical business decisions
• You will make sure our customers get onboarded on Taktile and get value from Taktile. You are a trusted advisor to our customers and help them achieve their strategic goals and realize value by using Taktile in their decisioning tech stack
• You collaborate with partners and customers to design and build solutions in Taktile's Decisioning Platform
• You onboard and work with various of our customers' teams (domain experts, product, engineering, data science) to help them solve real-world problems. You understand people and technology, and are proficient and diligent in writing and testing Python code and committed to providing an excellent experience and fast time to value to Taktile’s customers
• You will work with product management to translate your knowledge of customer problems into product insights to shape Taktile's product roadmap
• You will create re-usable collateral, best practices & tools to help scale your knowledge and expertise across the solution engineering function