Accounts Receivable Resolution Analyst, Corcentric

• Approximately 2+ years of experience in accounts receivable, collections, or dispute resolution
• Excellent attention-to-detail and the ability to read and analyze financial statements, demonstrated through account reconciliation experience
• Proficient Microsoft Excel skills, with the ability to navigate, organize, and manipulate, large, complex data-sets with ease
• Strong learning aptitude, with experience navigating various enterprise systems (ERPs), along with the ability to efficiently learn new systems and processes
• Customer-focused professional communications skills, with the ability to effectively build rapport and navigate difficult conversations, maintaining positive relationships with high-profile accounts
• Excellent time-management and organizational skills, with the ability to effectively prioritize tasks and manage multiple accounts with unique requirements and complex workflows
• Critical thinking skills, with the ability to identify and resolve issues, analyze root cause factors, and take action to prevent recurrence
• Innate sense of accountability, taking ownership of responsibilities and always striving to improve

Desirable

• This key position reports to the Director, AR Resolutions within our Finance Operations team
• We’re a dedicated, down-to-earth group in a growing organization offering plenty of opportunity
• We look forward to adding you into the mix!
• Collaborate with dealers, vendors, and customers to investigate and resolve invoicing discrepancies
• Record, review, and track open disputes and deductions
• Analyze root causes of disputes and recommend corrective actions
• Communicate findings and resolution outcomes clearly and professionally
• Monitor assigned accounts to ensure timely resolution and follow-up
• Request and manage supporting documentation from customers
• Handle a high volume of phone and email communications while maintaining accuracy and professionalism
• Maintain accurate records of all interactions and resolutions
• Prepare and present reports to management on dispute trends and resolution metrics
• Support additional projects and tasks as assigned